I had to order new frames, broken at a volleyball game. Luckily they were still under warranty…read more Optical lady told me the new frames would arrive in about a week. One month later, after numerous calls into the clinic and 2 visits the frames had mysteriously appeared. They claimed that they had called me to inform the frames were in, which never happened. Then I was told that some manufacturers only send items when there is a bulk order. My frames happened to be one of these manufacturers, lucky me! Do they not know which manufacturers have certain requirements? This optical clerk seemed to know everything about how it worked. I just don't understand why they would say a week wait when they know it may take a month! While I was waiting for my glasses to be repaired there was another fellow standing at the reception desk with a similar complaint, so I know I am not alone with this complaint. Why lie to customers? Your reviews aren't too stellar as it is, why perpetuate a bad thing? Be honest and up front with your customers! Maybe educate the employees better? Just a thought.

5/13/2024 Today had my yearly eye exam at C.P. Moses Eye…read moreCare. Entire staff was kind, knowledgeable, and very professional. Dr. Justin and his assistant were patient, explained entire procedure. Sincere, addressed my concerns. Purchased two new eyeglasses. Excellent choices, great quality, and fair prices. It is the best place to have your eye care needs meet. Thank You. Mary C. Rzetelny

The entire staff is very friendly and helpful & Doctor makes sure that you understand what he is…read moreseeing. They have a Great selection of glasses and will also assist to fit your Budget.

Let me tell you about a situation that occurred. This…read morecomplaint is from the family!!!!! On April 27, 2023, our 93 yr. old grandmother along with her caretaker, came to this establishment for an appointment at 12pm. They were dropped off by a medical van transportation company (as she is in a wheelchair). Well, a situation occurred with the transportation company as there was a delay in picking them up. I got involved all the way from Georgia to see what the heck was going on. After family members made multiple calls to the transportation vendor (company that dispatch out), I actually spoke with the driver who transported her there and she was actually stuck in Illinois. Even though, a lie was told earlier to her daughter that it would be 45 minutes to a one hour (which they should have been picked up by 2-2:30pm); it was going to take her more than 2 hours to get back. I call the vendor to see if they had emergency back-up to pick up our grandmother and as with everything else, they didn't have another van that could come and get her as it would still take one to three hours if she was pulled from the current driver and placed with another company. So that left us with having to find someone else to come and sit with my grandmother as her caretaker got off at 3pm. However, what I didn't know is that this business also closed at 3pm. Now, what behooved me, as I made arrangements for some other family members to come and sit with our grandmother and one to take the caretaker to her car, this freaking business put our grandmother and her caretaker out of the establishment at 2:55pm because they promptly closed at 3pm. WHAT FREAKING BUSINESS YOU KNOW THAT WOULD DO THIS TO A DEFENSELESS 93-YEAR-OLD MOTHER, GRANDMOTHER, and GREAT-GRANDMOTHER??? Let me ask a rhetorical question: Dr. John Czaja, Dr. Katie Fesko, Lynette, April, and any other employees that were there, you mean to tell me that neither one of you all could have waited past 3pm, to ensure that our grandmother, who WAS supporting this business, was picked up safely? Whoever worked this pass Thursday, you all left them outside and walked to your car like you didn't have a care in this world. This is not over, and you will never, ever, do this to another person. I just wonder if it was a person that LOOKED like you would you have done this? Our family didn't appreciate how this situation occurred. As a person that has been in the customer service business for over 30 years NEVER in a million years would I have done this to someone supporting a business that I worked for. You all have left a bad, foul, taste in our mouths. Keep in mind that other people that made ride medical vans to your establishment that anything can happen, that the patient coming to see you has nothing to do with. However, as a business that's been serving the community as your bio states for 20 years, you absolutely didn't show compassion nor show a great relationship to our grandmother. This establishment owes our mother, grandmother, great-grandmother an apology for what was done. Keep in mind the golden rule: Do unto others as you would have them do unto you!!!!!!!

I went to the doctor here for a checkup 1 1/2 years ago, They found an issue with my lens and…read morereccommended my seeing a specialist. 2 opinions in Chicago later, they were absolutely right and I had surgery to repair the damage. 6 months ago I went in for another exam as my vision was getting blurry since the surgery and they found an enlarged artery (they have a much better name than that for it) and, of course, I got 2 opinions and am now getting monthly injections in my eye in Chicago. That's twice they literally saved my vision. On top of that, they are very professional choosing the right lens for me.

Love it! Best eye care in town! All the workers are super nice and accommodating! The eyewear…read moreselection is amazing also

I have been a long time customer for over 20 years. I have brought my children up coming to this…read moreeye doctor facility and I myself was a patient of Dr. Michelle Millard. Went there 2 years ago and found out she was not longer there. Fast forward to today, i was trying to book an appointment to get a basic eye exam and while doing so, I called, the phone rang twice, phone picked up and i was tossed on hold without being asked if it was okay for me to be placed on hold. I'm extremely disappointed with the customer service at this office. The staff is ratchet, unprofessional, dismissive, and made no effort to communicate clearly or respectfully. A medical office should make patients feel supported, not ignored. I won't be returning and cannot recommend this place to anyone. Honestly the only thing missing is the staff members wearing bonnets and coming in with their house slippers.

Waited 45 days for scheduled appointment, filled out all the new patient forms even tho I've been…read moreto them in past years, left work early to make the 45 minute drive, only to be told I need to reschedule because I was 12 minutes late after being stopped by a 15 minute train. Apparently I missed the deadline by 2 minutes and there was "nothing they could do". I understand I was 12 minutes late, but you'd think they'd take into account I took a half day and drove nearly an hour after waiting a month and a half for the appointment. I will find somewhere else to make my business.

Dr. Jozwiak was able to prescribe contacts that allowed me to see my computer screen, see my phone,…read moredrive, etc. Other places I've been to were not able to get it right! She and her staff are also very friendly, helpful, and accommodating!

We've been coming here since 2019 on the recommendation of my mom. They are absolutely amazing with…read morekids. And I love them too. Always sweet and kind.

Great Staff, great equipment, awesome selection of frames…read more Will be coming back!

Quick and Efficient! I was able to be seen right away when having issues with my eyes and contacts…read more The staff was so friendly and Dr. Scott Buck knew right away what the problem was and treated it. There's not one bad thing to say. He was very professional and made me feel comfortable. I would definitely recommend!

I have been a patient of Dr.Zale for over 10yrs. Dr Zale…read moreperformed Cataract surgery on my eye 3 - 4 yrs. Ago. My experience was always 5 STAR. From making appointments til service. He is the best. Recently his office is affiliated with LTF. Now...everything is horrible. Unable to reach anyone Calls not returned. So very disappointed.

Not good. The doctor blamed me for all three pairs of glasses breaking inside of three years…read more About $2,500 worth. I found the flaw. No matter. They don't stand behind their products and the woman working the merchandise is the rudest person with whom I have worked. The doctor could not care less. The staff like to say that Indiana law requires a new exam every two years. That's a lie and they know it. They use it anyway on the older folks. Watch your parents, If someone treats you like a mark in a scam --- you are a mark in a scam.

Kudo's to the Doctor to the Sales Staff to the Receptionists to the Cashier. All were…read moreknowledgeable and professional, especially Phylintress who took her time with a picky customer all the while smiling.

My family and I love this Merrillville location. It is very family friendly and great customer…read moreservice.