Dr J is amazing and this office is the most professional, friendly, and well trained staff I've…read moreever had the privilege of working with. I have referred many people, and will continue to do so. Probably my favorite eye doctor and center I've ever worked with in 30+ years of wearing eye glasses. Highly recommended!

After having moved to the area 2 yrs ago, I needed an eye exam so decided, based up overall review…read moreratings to try the CP Eye Care. A student (who didn't seem trained or competent) read my eye pressure which took him several tries. Next, I saw the doctor who was very personable. After selecting frames, I was told that my TWO pair of glasses would be in within 10 working days/2 wks (which I thought was extensive - previous IL eye doctor delivered in a few days). I called a few times to check on them (never received a call) and was told that ONE pair was in. Asked the student which pair and he indicated that distance was in. Asked him when reading glasses would be in and was told within the next day or two. Picked up the "distance" glasses only to discover they were actually "reading". So I kept calling and could NOT get a definitive answer nor did anyone offer to check with the lab. Finally, I called and asked for the doctor (who was "with other patients" then never called me back until I called AGAIN and left ANOTHER message). He said he made a mistake with the order (yet never notified me of a delay) then the next day told me lab needed to reorder glass as it came in damage (I'm smelling a run around). Told him I wanted to cancel the back order and would never return to this provider. The next day all of a sudden, (he never mentioned my refund) and told me glasses would be in within a day or two. When they finally came in, NO ONE on either occasion sat with me to ensure glasses (which I paid $900+ for) fit correctly, I had to ask for a case both times and had to ask for an itemized bill (which I should have received before the order was placed). It would take a Philadelphia Lawyer to figure out the bill with all the ancillary charges on the bill. I will happily drive back to IL to my PROFESSIONAL and WELL-TRAINED optical office where they have their act together. WOULD NOT RECOMMENT!!!!

Been going here for the last 5 years. All good except for the last visit. The staff needs to…read moreimprove on billing as I was asked to pay more after I already paid in full upfront for the two glasses I purchased . Second time I was asked to pay an additional $75 and come back a third time with another $90 request. Mind you my insurance has never changed . Sounds shady and lack of a knowledgeable staff is costing $$$ . Just get it right the first time!

I have never had glasses so this was a very new experience for my daughter and I. My daughter was…read morerecommended by the school for an exam. I went off my insurance list. They are close to home. There was no wait time at all everyone was very friendly and very good with my daughter. The exams were fast. They were very through. I has a great experience and I highly recommend Advanced Eye Care.

I went here to get glasses and I went specifically for special glasses that my concussion…read morespecialist doctor wanted me to have. I went in and had my eye exam and that was fine, but it did take forever to see an eye doctor. I sat and waited a very long time. I was allotted so much money to get frames and lenses through work and I didn't realize the special ones that they had ordered from me. It was supposedly just temporary and eventually I could have regular lenses again. Once my motion sensor issues were somewhat solved. I bought a specialty pair of glasses because I wanted beautiful frames and I thought that these were glasses that I was going to keep forever. Well, not forever but you know until my prescription changed. Unfortunately, I didn't know that they would switch the frames out later I mean excuse me lenses. My lenses were blue but after they put the tint on them and put the anti-reflective glare it made the color lighter so I had to go back and get a higher Color on my lens. Again, I had to wait for a really long time so I think my main complaint would be how long I have to wait for everything. My regular eye doctor you may be waiting 10 or 15 minutes and then you're in the door.

What's the odds a person orders two pairs of glasses at roughly the same time and after close to…read morefour weeks the two come in with issues. One pair the lens need to be recut and the second pair the frame supposedly broke. Sounds like a change in vendors is needed or there's something more going on here.

I was given the wrong prescription and had glasses made with the wrong lenses due to their…read moreincompetence. When I called with the issue, they were dismissive and rude stating I was responsible for the replacement lenses even though they had given me the wrong script. I will never go back. Dr Bogart was always wonderful but sold the business and the entire new staff, office and doctor, are totalky Irresponsibl. My exam was rushed and the entire experience was awful from start to finish. Buyer beware.

What an AWESOME visit !!! The whole staff are the kindest, most professional people that I have…read moreever encountered. I was treated as if my concerns mattered, not like I was just another customer to be handle until quitting time. I also met the best optometrist, Dr. Bogart. She took time to explain things and had a great sense of humor. I think, had she been over the care of my vision, from youth, I might have better vision today. Please, let me recommend this doctor and her staff, you will not be dissatisfied. They effortlessly earned that 5 star rating!!!

Stopped seeing patients an hour before close at the Merrillville location and the Crown point…read morelocation refused to accept a patient with an urgent issue despite the fact an urgent care provider was sending patient.

Would give zero stars if I could. Ordered glasses eye exam etc they sold me many upgrades and a…read morewarranty. Earpiece on glasses was loose after a few months took to store on Halloween 2023 the girl took it to the back and broke the ear piece off. She apologized fixed it with a wire and glue and said she will order new frames and lens and the warranty will cover and she did break the frame. 2 weeks nothing called today. Manager stated nothing she can do frame is disco and I need new prescription. They broke my glasses. Please go elsewhere for eye care!!!

Dr. Patel was amazing! She spent time getting to know me and addressing all of my concerns about my…read moreeyes and exam. I have been to a different eye doctor every year for the last 4 years and will not go anywhere else. Dr. Patel is very personable and has an amazing bedside manner. Her office staff was very respectful and friendly. Thank you for your service. Dr. Burns

From the owner: Walk ins welcome and same day service!! Come see us today for your annual eye exam with Dr. Patel!read more

The eye appointment is not bad. The glass appointment was not bad…read more If you get your glasses or a call that they are ready. Well done. To have to call and get your glasses just arrived. Well that is especially good timing on my part. The call in process is just poor. Getting someone to pick up is very poor. Had issues with this Crown Point office. Ho to the Valparasio location, whomever manages that location is competent.

I'm going back next week for my yearly exam and the staff are easy going and make you feel relaxed…read more The Dr is top notch! My husband finally enjoys going to the eye doctor. We both highly recommend them!

Went in for a problem i had with my eye to have it checked out..i was treated like a two year old…read morewhen i asked him a simple question ..a question that everyone would ask.."What cause this problem"? The young doctor responded with" I dont know..Why do people get sore joints" very rude..unprofessional..not the kind of answer you would expect from a "eye Institute"..not comforting..Also had to google how many millagrams where in ibuprofen before he could tell me what to take..Will not return nor recommend..Gave it one star simply cause it wouldnt post my review..

I got to my appointment early and i was told I didn't fill out the forms. They handed me the forms…read moreI filled them out quickly and just as I handed them the paperwork they called in a lady that got there early!! Her appt was after mine... I sat there as the place filled up so I went up to the front desk to change my appt and ALL THE GIRLS WHERE LOOKING AT ME LIKE I HAD A EGG ON MY HEAD ... I will NEVER GO BACK HERE THE STAFF IS RUDE

Dr. Nelson is a terrific doctor in his field . He removed my mom's Cateracts that were pretty…read moreextensive , restoring a lot of her vision that she has been without for several years. He's very kind and takes time to talk with the patient and their family. The office and medical staff are also very nice and provide great customer service.

Dr. David Gross did a great job removing 2 cataracts and so far, I am very…read morepleased. I did have a black eye after the 2nd cataract removal, but that is sometimes a side effect. It went away in a few wks. I use my reading glasses much less, as the ones I have now aren't right anyway, but will be perhaps getting new reading glasses for very fine print. Other than that, I can see everything much clearer and brighter all around me. I don't have the blasting glare from sun in my eyes to drive during the day, and I think night driving will be ok too, I just haven't done that much of it yet. They were all very professional in his office. He is very good at what he does. from Shirley

Kudo's to the Doctor to the Sales Staff to the Receptionists to the Cashier. All were…read moreknowledgeable and professional, especially Phylintress who took her time with a picky customer all the while smiling.

My family and I love this Merrillville location. It is very family friendly and great customer…read moreservice.