Went for my first visit, the staff,the Dr were all great. Everything was thoroughly explained to…read moreme. When I was choosing my glasses, Melissa was VERY Helpful, kind, and never once rushed me. I think they are are a bit pricy, even with my insurance my my visit, including everything plus contact lens fitting, not purchasing contacts at this time but did get glasses, my portion was $750. But I am over all pleased and I will recommend the office to others.

I have been a long time customer for over 20 years. I have brought my children up coming to this…read moreeye doctor facility and I myself was a patient of Dr. Michelle Millard. Went there 2 years ago and found out she was not longer there. Fast forward to today, i was trying to book an appointment to get a basic eye exam and while doing so, I called, the phone rang twice, phone picked up and i was tossed on hold without being asked if it was okay for me to be placed on hold. I'm extremely disappointed with the customer service at this office. The staff is ratchet, unprofessional, dismissive, and made no effort to communicate clearly or respectfully. A medical office should make patients feel supported, not ignored. I won't be returning and cannot recommend this place to anyone. Honestly the only thing missing is the staff members wearing bonnets and coming in with their house slippers.

My experience was great, Check in was smooth. Pre tests went fine. I saw Laurey L Schillman, she…read morewas awesome. So, if I was just basing this on my experience alone, 5 stars. However, the end of the night---there's not enough help. There was a lady waiting to be checked out. Idk if she looked around, but she said was not getting frames and wanted to get checked out. She spoke up at the register. The one lady told her they were only two ppl and she needed to wait her turn. Maybe 5-7 mins go by, she spoke up a 2nd time, and said she was gonna leave. Then one of the ladies decided to ring her up. It took all of 2-3 minutes. As a customer, I didn't like seeing that. I didn't notice her until she spoke up, but I would guess she must have waited 15 mins altogether. I also ended up leaving and not getting frames (though I did try), it had more to do with price--and I felt I could get a better deal elsewhere. There was still one customer after me. They were closing in 15-20 mins.

I came in on Dec 18, 2025 to get a pair of glasses. Called in several times to check progress, was…read moretold the glasses were processing. Received a phone call on January 12, 2026 telling me the glasses were never processed due to a computer glitch. Called back on January 15, 2026 because Evette the General Manager was suppose to further update me on the process, needless to say she did not. Yvette was very rude and short. AS Of Jan 22,2026 still no glasses. In a few days I will be revisiting this location to get my money back and place a complaint with the BBB. I'm currently in the process of trying to reach out to MyEyedr's corporate location, in or near Vienna. I would advise anyone needing eye care of any type not to visit this particular place of business. The staff is rude and they dont care.

Molenaar Eyecare Specialists was where I first got an eye exam and glasses, when I was a child,…read moreback in the 60's. When contact lenses became available, they were the ones who fitted me for my first pair. I was a patient for years. I moved out of the area for some time, and recently moved back. I had no doubt in my mind about where to go for my eye exam. Their service is still as professional, thorough, and friendly as it always has been, from the beginning. I was very pleased with my exam and new glasses, and highly recommend them.

The exam doctor and assistant technicians were very good. I found the exam to be very thorough. The…read moreperson in the eyeglass department was not willing to look at the paper prescription to give a quote on the eyeglasses, which I found inconsistent with the other excellent service provided.

The doctor is awesome. The opticians and others on the floor can show a little bit more…read moreprofessionalism. not everyone, but the energy is heavy in there.

Do not recommend. My glasses were not done correctly. The strength was too strong for my…read moreeyesight. The scheduling is poor. It was my fault that I arrived 5 minutes after my appointment time, but if there is no one in the lobby, why can't I be seen? The customer service is ridiculous to tell me that you are booked for the rest of the day. How? If you have people sit and wait, you can accept others 5 minutes after or set up your schedule to give your clients a grace time. Simple!

Been here twice personally and have paid for stuff multiple times…read more They don't do their jobs. They blatantly lie. Will try and run game. They sit and talk about wanting to suck dicks. Literally I sat and listened in the waiting room while they talked about dick sucking, and having the other ratchet bitch pull up phone numbers of male clients they aren't suppose to be able to. No professionalism. Time stealers. Creepy af.

We usually go to the MERRILLVILLE location but they were all booked for the end of the year so we…read moredecided to try this location. I must say I was 12 mins late to our scheduled appt time and unfortunately they only have a 10 min grace period. They attempted to reschedule wHich wouldn't work in my schedule and after hauling a toddler to an appt, there's no way I wanted to try that again another day. BUT Danielle was awesome at being reasonable and squeezing us in which I appreciate!

I ordered a sympathy arrangement meant to be delivered on a certain date which it wasn't. The…read moreflowers were then delivered the next day after the person had already left the town. I called the shop and they picked them up and promised me a refund. It has now been two weeks without a refund or a word from the shop. I wouldn't order here the flowers that came late were dead as well. Beautiful arrangement, but dead. If you squeeze the lower head of a rose, and it isn't tight at all, the longevity of the rose is gone. Each rose almost fell apart, just at the touch of it. Save your money and go somewhere else.

I ordered flowers for my Mom to be delivered on Mother's Day. They were delivered on Mother's Day…read moreand my Mom loves them. Beautiful arrangement and the smell good too. Highly recommend, easy ordering on website.

Wendy is very rude and arrogant. Not much selection of frames. Building is very small. Gaillard…read morestaff is much nicer, more professional. The building is larger, more room for patients, and a much larger selection of frames. They also offer a better deal on frames.

My stepdaughter gets her glasses here and they are very cute. She says the doctors are nice and…read morethey have a big selection of frames.

What can I say... it's like any other Walgreens. Came here for meds had to wait while they cleared…read moredrive through. Not great but got my prescription. They tend to have nice items on clearance... plus general Walgreenssales. I'm sure I'll be back .

The pharmacy department had me on hold for one hour 58 minutes and 42 seconds and no one ever…read moreentered the phone before they closed. Spoke with the pharmacy manager the next day who told me it must've been IT problem. I'm pretty sure that is the lack of customer service that made people not answer the phone for almost 2 hours. No one seemed to care when I called to complain. Terrible customer service. I had to give them one star cause that's the lowest that you could choose, but I would give them negative stars if that was an option. I do not recommend this PHARMACY for anyone to use.

The only thing I can say about this is that it's just seasonal store. They do come into a closed…read morestore and open up and they're there from about September 1st to November 1st and then they leave until a Christmas one comes up. I have never been to one of the stores but you can see them all over. It's nothing much to say about it I have talked to other people and they said it's quite overpriced for what they have. Also Unlimited on the sizes of things that they have. Trump's I don't celebrate Halloween it doesn't make that much difference to me but I know others to do and they have said they've been very disappointed by it.

The first thing I can say is the employees were very nice when they greet you at the door. In my…read moreopinion they're a little pricey and a small selection to choose from compared to party city. Halloween land are the real last resort Halloween costume store.