Clearvue Vision Center was voted "Best Eye Doctor" for a good reason. ALL of the people that I…read moreencountered there are kind, courteous, patient, helpful, and high caliber professionals. This includes the people doing the intake and glasses fitting. They seem to enjoy helping their customers find the right product. They also go out of their way to make sure you have an easy experience. So proud to have this business in my community.

Dr. Gelt is great. She found an issue with my eyes that no one else could find. For me, the…read morechange was life changing in a very good way. Now though I found it almost impossible to actually talk to a human to make an appointment. Disappointing that you have to jump through so many hoops, just to make a simple followup appointment.

Had a serious problem with my glasses and Jackie was a pro at fixing them! I did not even buy them…read morethere and she still didn't even charge me anything! I can see clearly again and my glasses feel brand new. I was impressed by how seriously and well this practice was taking COVID too. They had some impressive cleaning policies in place and everyone was following them to a T. Come to this clinic!

I have gone to this clinic a few times now and everything was great up until my last visit. I…read morecompleted the initial check-in and assessment and was then put into an exam room towards the back of the office. I was basically ignored for about 45 minutes until someone opened the door and said oh, I didn't know you were waiting. They apparently lost me in the system, and no one came to do my eye exam. On a positive note, I was able to order glasses that worked out very well for me so I'm offering a mixed review.

I had an incredibly positive experience with Renton Vision Source, which began with making my…read moreappointment over the phone and continued through all stages of my appointment and selecting glasses. Making the appointment was very easy, and I appreciated being sent the forms in advance to complete before my appointment time. When I arrived, explaining my printer had not been working, the person at the front desk was extremely kind and understanding and had no problem with my emailing the forms back so they could print them (I apologize for not remembering her name--I am terrible at names). The appointment started a few minutes early (which was great), and Dr. Alison Jensen was wonderful. She was kind, thorough, attentive, and really personable. She answered all of my questions, and was happy to show me all of the images of my eyes and explain what each element meant (which I loved). She also talked me through my lifestyle and concerns I had about my vision, provided all my options, and made her personal recommendation for how I proceed. I really appreciated all the thoughtful care and how she provided realistic options for me. When my appointment was over, she walked me up front and I was greeted by a second person who asked me if I'd like to look at frames on my own, with assistance, or if I'd like to take my prescription home and shop elsewhere. I really appreciated all the options, and opted to have her assist me in selecting glasses. Their available selection of both glasses and sunglasses is excellent. She asked me thoughtful questions about my preferences, talked me through common concerns and feedback about different frames, and provided her recommendations without pushing me in any direction. I ended up selecting frames there and then she walked me through each pricing point, the fees involved, and all my options. She even made sure to let me know which aspects I did or didn't need (such as anti-glare, transitional lenses, or a higher-quality lens for the glasses--I only got one of those three things after consultation) (I apologize for not remembering her name either--I really wish I did for everyone there). Overall, the experience was so stress-free, transparent, and personal. I felt very seen and well taken care of by everyone there, and highly recommend them.

Went here to get lenses for a pair of frames I already had…read more I asked the optician if it was possible to add nose pads on the frames, she just stared at me and shook her head. She almost looked annoyed to do her job?? I was kind of taken aback by her attitude. The optician proceeded to say "you have no bridge at all" in a rude manner almost insulting my looks. The doctor owners, the father and daughter duo, must train their staff better to be more culturally sensitive when working with Southeast Asian patients and not insult our racial features. Is the Optician racist? This was the only takeaway I had walking away from this experience. Not to mention the awkward front desk situation. They have two front desk people, when you are talking to one, the other front desk person just stare at you the whole time. I felt so insulted and racially profiled that I asked my husband to call and cancel my lenses with them. Also, how are lenses $240 after insurance?!!! On glasses USA you can get at least three pairs including lenses for that price.

Updating my rating to 4 stars. Despite an unpleasant experience with the receptionist back in…read more2018, I stuck with Dr. Hofeldt because he is an excellent eye doctor. The customer service has definitely improved since then, and the overall experience is much better.

Great experience at Kent Eye Clinic! My first time going to a non-chain eye doctor in over a…read moredecade. My appointments here were prompt and the reminder texts are helpful. Staff are friendly and helpful. No issues with my insurance unlike my experiences at the other chain eye clinic I used to frequent. Chance, the fitment/eye technician (not sure on the real title), is super friendly and helpful. Taught me a lot about frames and types of lenses they offer. Dr. Yelgar was very knowledgeable and helped answer all my questions. Very professional. My initial worry was that a non-chain clinic might not have a lot of eye glasses frames to select but I was thankfully wrong. They had brands ranging from Nike, Oakley, the bendable frames, Dragon, etc. I think the prices are decent, I don't have much experience though. Around $219 for my Oakley frames before insurance kicked in. I'd highly recommend this clinic! Nice and welcoming. Doesn't feel like you're being a nuisance being there, unlike my old eye clinic chain (it was America's Best in Tukwila, bleh).

We're never going elsewhere lol setting the appointment online is so much easier than any place…read moreI've tried. Customer service was great. The doctor is so kind and quick and is very good at explaining everything going on. Not only is he great with adults, but he's also great with kids. His family was there to help and they were the sweetest people. It's a nice homey feeling, but still professional. They have a little play place area in the waiting room which is so nice for kids waiting for their appointment. The place is nice, clean, and has a great selection of glasses and sunglasses. They make each customer feel valued and I am always about that. Any complaint about waiting time for glasses has nothing to do with the company. My man has state insurance and his glasses came within the next week. Absolutely recommend for any age!

Best place for eye care in Washington, hands down. See Saw has gone above and beyond for us so many…read moretimes I can't recommend them enough. They're friendly, flexible, and work with our budget. Definitely treat your eyes to a visit to See Saw.

I am in awe at the amazing customer service, patience and overall outstanding experience I received…read moreat I Care Optical. I visited this past Tuesday for my yearly visit and thoroughly enjoyed my experience. The staff is exceptionally welcoming and kind. I never feel rushed or that my business isn't appreciated. Dr. Lim is a complete gem who goes the extra mile to explain everything and make sure I understand my options. This was especially important as I changed to contacts after being a life long glasses wearer. Dr. Lim was incredibly patient and explained everything to me in a way that made me feel comfortable choosing contacts. What's great about I Care Optical is they offer a service that will teach you how to put on/remove your contacts. My new best friend in my mind Shaylin (not sure if I spelled it right) spent almost an hour helping me get the hang of contacts. She was super patient and never made me feel bad for not picking it up right away. On top of everything, the glasses/sunglasses selection is the best around. Huge selection of designer frames and medium price points. I absolutely adore this place and highly recommend!

I wanted to like this place and give it a great review but based on the misadventure I dealt with…read moreat my last visit I can't do that. The exam portion went well and the doctor took the time to explain everything to me very thoroughly. I greatly appreciated that. The problem came in with my frames. I used my annual VSP benefit and selected some Ray-Ban Meta AI glasses. Initially, I had to wait till they got the larger size frame in and was told that it was too big for my face. I tried on the smaller one and noticed that it pinched a little bit right behind my ears. It took almost 3 weeks to get the new glasses in and after I started wearing them for about a week, I noticed that they pinched too much and were too uncomfortable to wear for more than an hour at a time. I contacted the office and let them know that and I was not apprised of any exchange option or anything else. I am now out several hundred dollars and have a pair of glasses that I can't wear. Waiting for my benefits to kick in after the first of the year and then I'll be shopping for a new provider and glasses.

When I first showed up to Kosnoski eye was greeted ask if I needed any help and was satisfied at…read morethat point the associate went above and beyond to identify frames online in store that met my needs and style. As we start discussing options for For lenses I wanted the thinnest Lens possible. She said great with the sale going on right now you get to frames and you get a special savings on the lenses I said well let's do it so the order went in and I come back to pick up my glasses excited to get two pairs of frames two pairs of lenses way we had spoken and chose in the ideas all the groundwork that was put into this here is the day for me to get my lenses I show up to Kosnoski and open my first pair of glasses And I noticed immediately that the lenses Where Were thick and nothing like we discussed. I was very disappointed and let her know that I will not be wearing lenses That was super thick and not a stylish look that we talked about she went on to tell me that since I chose the sale that sale did not include the think lens it included just your regular lens. I was beyond disappointed then when I open a second pair I noticed the same issue so now I was stuck with two pairs of glasses that did not fit my expectations nor did it fit I asked. The solution I was given was I would have to pay additional money to get the lenses corrected which was an amount I was unwilling to cover for that error. Won't be back.

Very rude, unprofessional people. Kosnoski is nice but they don't know how to bill the insurance…read morecompanies. I have double coverage but they can't figure out how to bill both insurance companies? I had to do their work for them. Rude, unprofessional, short, curt and unknowledgeable about how to do their job!

Great friendly service! Even though they were extremely…read moreBusy, they had a speedy system and were able To get to everyone and made sure they were thorough. Very detailed oriented

Phone encounter: I was trying to see if my prescription was still valid…read more Pam answered the call, whom also had the worst phone etiquette. I understand you must've answered the question I had a million times, but please do not cut me off while I am talking. I did not appreciate the way i was responded. I am a loyal customer to Costco and a future patient with the optical dept. Pam needs re-training how to answer calls. I also work in the medical field... so if patients may have questions, specially pertaining to how to save a couple of bucks for lenses, help the member out nicely is the least you can do, Pam! Thank you for answering my question though, and yes you did save me a trip, but in the future, have the decency to be corteous enough over the phone. The gal on Saturday who had was professional and me was super helpful and even went above and beyond to write down a rough estimate on how much i needed to pay out of pocket. Now that is the Costco customer service! But having an employee like Pam just ruins the outlook of the optical team.

I had a really great experience here after a terrible and months long bad experience at…read moreLenscrafters. So I went to Cascade Vision center and it was awesome in every way. They told me I could get my prescription /exam redone by explaining to my provider what happened at other place. So I got a new covered exam. And the glasses came out really quick, did not have to wait 3 weeks. The prescription is great ...no issues. The dr was great, really good. The staff was awesome. Love the trending frames and glasses. Everyone was nice and helpful. And they were very careful with covid measures.

The one positive thing I can say for the clinic is that whenever I had a problem, they were able to…read morefit me in and see me within 24 hrs, sometimes going out of their way to do so. I really appreciated that as I had a difficult year medically. But I had a number of problems with Cascade Vision. 1, they are *constantly* upselling, which I would have thought impossible for a doctor's office, but there you go. Every time I went in, whatever I went in for, there was always a necessary, over the counter product or not-covered-by -insurance procedure pushed on me which (surprise, surprise) they had available at the counter or through a special pharmacy. This gets tiresome. It also erodes trust in whatever advice the doctor is telling me about my condition. 2, I was having trouble adjusting to the glasses I bought there, for longer than the usual amount of time adjusting to a new prescription. I came back to have them checked out, just in case there was an error because everyone makes mistakes occasionally --that's human nature. The opticians got very snarky and overly defensive about that. A patient should be able to have their prescription checked out without questions. 3, I was misdiagnosed with a stye which turned out to be ocular rosacea. I saw 2 different doctors at Cascade Vision over about 3-4 months for this problem, at least a couple times a month, sometimes weekly. It seems extraordinary to me that they didn't recognize an ocular condition, which has the potential of damaging my cornea. The advice I was given (and of course, multiple products to buy!) to treat the "stye" was of course a complete waste of time and money and could have worsened the rosacea. 4. I had a diabetic eye exam and requested that the results be forwarded to my PCP. I had to make multiple requests over 6 months for that to be done, which is ridiculous, considering it could be sent in an email.

08/27/24 Update:…read more We've been back about 3-4x now since my 1st review and I've noticed a huge difference in customer service! My son has been coming every week for his contact lens training and they even know him by his 1st name now. The front desk personnel are friendly and accommodating and Dr. Wong is amazing as usual. She's very warm and great with kids! As long as customer service continues to be good like what we've been experiencing the past month, I highly recommend this place for your eye care needs! Location is great as well, lots of restaurants close by.

I've been working with Dr. Wong for many years and so far it's been great. She is soft spoken and…read moreseems to always take care of me. In the past they had different staff and my experience once wasn't the most pleasant but overall this is a great place. The office is clean and the staff are nice, I've been working with Shanna lately and it's been smooth. There is parking and the building is on the main floor to the left. You do have to ring a doorbell to be let in. Feels more secure. Thank you.