We called the day before to schedule a routine eye exam and were routed to a call center…read morerepresentative who was able to get us an appointment for the following day. Unfortunately, that was the only part of the experience that went smoothly. Upon arrival, the front desk attendant was not particularly pleasant, and we were immediately told that our vision insurance was not accepted--despite no mention of this during the scheduling call. We were then told they would "honor" or match pricing, but that there was no optometrist on site. Instead, the exam would be conducted via telehealth. This was never disclosed when the appointment was scheduled. We expected an in-person eye exam, including a slit lamp examination to assess overall eye health, not a virtual visit. Had this information been provided upfront, we would not have wasted our time coming in. The lack of transparency, combined with the dismissive front-desk interaction and the lower standard of care than we're accustomed to, made this a very disappointing experience. This is not the level of quality eye care we expect, and we will not be returning.

I had a great experience.Jessica was awesome friendly knowledgeable personable. I got two pairs of…read moreglasses in no time. Fantastic experience.

My daughter had an eye exam with a local doctors office but if we ordered glasses there, it could…read morehave taken 2-3 weeks. I gave Eye Guys a call and was greeted with friendly service and informed they had an on-site lab. We were in a bit of a time crunch with our upcoming spring break travel so it was important that we get glasses sooner than later. I took my daughter after school to try on and order glasses. I didn't catch the name of the woman who helped us but she was GREAT! She talked to my daughter about her likes and dislikes and then helped her chose the perfect pair. They were reasonably priced and ready the next day. Would highly recommend!

I've been a patient of Dr. Larry at Eyeguys for years along with my wife and 2 young kids for 8+…read moreyears now. We couldn't be more happy with their team's customer service, their great attitudes and Dr. Larry's care and knowledge. Every pair of RX frames that I've gotten...it's always been such a stress-free experience. They truly are a community-minded service provider. WE love Eyeguys!

I have been visiting eye doctors for over 50 years. This place is incredible! The office is…read morebeautiful, filled with wonderful people, super friendly, and they work as a team! I had so much fun and every aspect of the business was well thought out and executed to perfection. As a community small business banker, this business gets all the intangibles done right! 10 out of 10 review. Finally, the Doctor/Owner is a consummate professional. EVERY Great small town like CDA needs businesses like this. Thank you!!!

I like Dr. Garn. Nice guy. He's got a really nice office and his staff is wonderful. Doesn't get 5…read morestars cause I'm not completely satisfied with my glasses and contacts. Things are still a little fuzzy, but was told that was the best they can do for me.

Everyone is very helpful and kind. Doctor Jeremy is very good at what he does. They have a pretty…read morelarge selection of glasses.

I came to this clinic because of the close drive to my home. The eye doctor was great but the gal…read morewho helps you pick your glasses was not! She wanted me to go with what she thought would be best for me. Kept arguing with me. Finally found a style I was okay with. Then I paid for my glasses and left. Got a call 3 weeks later, she ordered the wrong color of sunglasses. Another 3 week wait! Got the call they were in, was checked for fit and I asked the gal if I owed anymore. She said nope, I was paid in full. Four weeks later I get a bill for $18 plus some odd cents. A charge (refraction) that she said my insurance doesn't pay for totally so I had to pay the balance. My last eye doctor accepted what insurance paid and charged off the difference. Not these people! Never again will I go back to them despite the shorter drive. I'll go back to my first eye doctor even if it is a longer drive. Note: They say in their reply that they gave me a free pair of sunglasses. That's because the gal told me the ones they ordered were wrong and would be thrown away. Like I said, they messed up, so nothing free. I still paid full price and the extra free pair I ended up throwing away because they were an ugly brown.

Receptionist, Technicians and Doctors all work together pleasantly to make your experience…read moreenjoyable...Had to have my eyes dialated yesterday and Dr Evans really had great personality and professionalism...explaining what to do and how to do it all during the exam...explaining issues or concerns I had...Top Notch!!!

I was so pleasantly surprised I didn't have to get my eyes dilated. The team was also very kind,…read morewelcoming and accommodating to my whole family. The doctor was knowledgeable. The contact lens specialist was thoughtful. Listened well and helped me get the right contact lenses. That would work for me. After a really stressful day at work, the eye Care team gave me a lovely experience. And I really enjoyed my appointment.

I got my eye exam about a week ago and had to run to another appointment so I did not have time to…read morepick out frames. I went in today and was able to pick out the perfect Tiffany frames, with much help from Caelin and the other manager. Caelin is working with me now, while I get my carecredit worked out, in the morning. Thank you Caelin.

I'm very happy with the help I got from multiple staffers. I also HIGHLY recommend going in store,…read morebecause it's the same price, but personalized service. My new metas were charged up and the in-person rep walked me through the app and all the features on my new glasses.

Update: The owner Melanie commented on my yelp asking me to reach out but the email doesn't work…read more Nothing has been resolved. Melanie reassured me the email is working but I'm still getting the same message that says, "this email does not exist." She gave me a number to call on Monday when they're open. I shared a photo below of the weird message she left underneath this review. "If this is a legitimate complaint, you WILL reach out." Well I've tried to email the email Melanie provided to me multiple times and it still doesn't exist. So I will be calling this number to see if this situation gets resolved. I will update this post as the situation continues because this will happen to someone else and you will be talked to just like this. If the manager talks to customers like this online, I can understand why the staff is disrespectful as well. It makes me uncomfortable that the manager is questioned whether my complaint is legitimate or not when I have shared the complete sequence of events I experienced that month. And I will be posting all screenshots of proof so that no one has to go through this traumatic experience the same way. This is completely unprofessional and inappropriate.

Before finding Dr. Greene and his amazing team, I went to MANY appointments with different…read moreoptometrists trying to get a prescription that could alleviate strain from my binocular vision dysfunction. I seemed to figure out what was wrong with my eyes before my previous optometrists, and they insisted that my prescription could even be too strong. They made me feel like a burden, and often would cut my appointment short to set up another recheck appointment. I eventually got fed up and went to Dr. Greene. His office is not only warm and inviting, but his staff are as well. Their equipment is SO MUCH NICER! It measures everything more quickly and accurately, and to be honest, a lot less stressful. I also like that the equipment can take photos which can be saved to your chart as a visual timeline of your eye health instead of relying on written notes alone. because the equipment measures your eyes, you don't ever have to worry about someone stabbing you in the eye or blowing air until your eyes are crusty. you also don't need those eye drops that burn your eyes. while having the best experience I've ever had at an eye exam office, I was also validated by the staff that listened to my stories of previous experiences and was met with reactions that co firmed I wasn't just crazy or wrong about my need for a prism prescription. Dr. Greene explained everything clearly to me and I never felt rushed through my exam at any time. And he's nice! I can just tell he's a great guy, a family man that loves what he does for them and his community. I opted for a pair of neurolens glasses, which came with its own VR headset made to measure your eyes movements and focus. But even after the machine suggested a prescription, Dr. Greene double checked manually to confirm it. My last Dr. used old school prism blocks in a wood storage box, which didn't help at all. Dr. Greene actually had the lenses to put into his equipment to make it as smooth of an experience as someone with mild nearsightedness. When I went to pick out some frames, I tried a new shape and material over what I would usually wear to try something new. After a couple weeks, I contacted the office asking if I could replace the frames with a style I usually wear, as the ones I initially chose kept sliding down my nose from being too heavy on my face, as well as hurting my ears. They replaced them for free, and took only two weeks. They even let me keep the first pair until the second pair came in. Next time I definitely want to see about contact fitting since they offer dry eye treatments. maybe now I can wear contacts when I want to!

The service was good, but the prices for contacts were literally double the price of Costco. When I…read morementioned that I'd wish they could price match so I could buy them local she got really defensive and started to explain to me all the reasons they can't. Then I asked about some lenses and she made a comment asking if I even wanted a price of if it was a waste of time because they would be more out of pocket than at Costco. It was just awkward and I don't think I'll return for that reason. However, the doctor was pretty nice. I'd recommend him but definitely buy your hardware somewhere else.

Our family has been going to Pacific Eye care for nearly a decade now. We love this office. Every…read morestep is always explained and with complete ease. Dr. Myers is very thorough and makes sure you are getting the best care. A newer addition to their clinic is a sweet gal named Charlotte who helped me pick out new glasses. She is so nice and helpful. She helped me try on so many frames, giving honest feedback and helped me pick out the best frames for me. I felt like I was shopping with a friend. I can't imagine ever going anywhere else. Our children are grown now and can go anywhere. They choose to continue to go here because they love the service and support that we have received over the years and continue to receive. Highly recommend!