I went to the Bethel Road location today in hopes of getting a very old pair of glasses repaired…read more The glasses are my husband's and he has a lot of problem not being able to use a contact currently. The glasses have one lens with correction but the right eye had no lens because he has a lens implant. My request was for blank lens in the right eye sector. I was greeted in a very friendly manner and advised that the cost would be $10. I had just left Lenscrafters where I was advised the cost would be $250, would take 2 weeks and they could not guarantee the work in used frames (I can understand that part). I am very pleased with the cost but especially with the service I received. Very caring, very understanding and very apologetic that I might have to wait awhile (it was 18 minutes). I recommend this to anyone who needs glasses, contacts or even questions. The really care about their customers - the other customers left with big smiles and thank you as they finished their visit too. Super people, super service.

It is with a bit of sorrow I have to write this review because I have done good business with this…read morecompany on several occasions. Recently I brought some office glasses for repair where a hinge broke. After a while the same side broke again. I called to follow up and learned I was still under warranty. Whomever I spoke with seemed to be kind as usual. I brought the eyewear in on Monday and was immediately put off by the person behind the counter doing whatever he was doing. He spoke rather dismissively telling me he would be with me momentarily without actually looking my way. After he continued doing whatever he was doing at the computer he asked me what I was there for. After getting my name and looking me up, there was a bit of confusion as to how my name was listed. Again this in itself was not an issue for me but his attitude was stone cold I "DON'T WANT TO HELP YOU!" Once he found me he looked at my eyewear and immediately said, "OH THIS BROKE WHERE THE PLASTIC IS, THERE IS NOTHING I CAN DO TO FIX THESE". No customer service, empathy nor reasonable expression from one human being to another let alone a customer. This was all I could think about. Then he said, "I could bond them but I doubt it would last a day. Sorry!" It was a very sarcastic "sorry" - more like a f&^! you 'sorry.' It was at that moment I realized i needed to get outta there before I went beyond my own personal character. I took my frames home and added a little super glue to the point of breakage. I'm glad to say its been over 48 hours now and I've worked in them for some 22 hours since Monday without a problem. The glue is sturdy and I am satisfied with my own limited 'craftsmanship.' The fact that he didn't choose to make a fix for me is one thing. I find that disappointing in itself. But the fact that this man with a nasty ass attitude spoke to me like I was a worthless waste of his time has me rethinking whether I will ever seek out their services again. To reiterate, this was my first negative experience as opposed to the many times I've been there and received friendly service. I could imagine several reasons why this could be which I won't mention. One I will mention is I had just cut my grass before driving to the store on my lunch break. Perhaps he thought I was a hobo. But again, regardless, I am still seething when I think of how this person summarily dismissed a person who takes pride in spending money with good businesses. I was taught in the first grade not to judge a book by it's cover. I would have asked this person his name. But I was so put off even now I don't care.

I ordered my last pair of glasses from the Pearle Vision inside the Polaris Mall three years ago,…read moreand they closed shortly afterwards. The store in the surrounding shopping center remained, and they have taken care of me ever since. Those glasses -- a pair of inherently fragile rimless spectacles, a style known for the past few years as "Sarah Palin glasses" -- lasted so long because of this store. After every month of abuse, they would greet me with a smile and some friendly conversation. They tightened my screws, unbent my frames, and even repaired them after they survived a car collision! I have always received excellent customer service from friendly sales associates from the Polaris Pearle Vision. (Only four stars because I wish the optometrist and store accepted my optical insurance...)

Dr. Jonathan was great! he made me feel very comfortable and answered any questions or concerns…read morethat i had with my eyes. the staff out front were pleasant and helpful, i will be back for all my future eyecare needs :)

Superb customer service and the most bomb frames ever. Love these ladies and products. Everyone…read morecompliments me on my frames.

They have the best selection of glasses the frames are always funky and fresh. Styles only come in…read morea limited amount and new styles come out every few months. With the selection changes you would most likely not see someone with your same frame which is great.

10 Stars! That's what I'd give Dr. Sherri Reed, Tom Harris, and the rest of the staff at Harris…read moreOpticians if I could. My first experience with them was almost 10 years ago (I'd have posted this review long ago, but only recently got on to Yelp). I managed to scratch my cornea. It had been a couple of days and the pain was getting worse. It was late Saturday and my regular eye doctor was closed. My wife, who had been going to Dr. Reed for several years, had Dr. Reed's cell phone number and convinced me to let her call her. Dr. Reed agreed to meet me at the office on _Sunday_morning_ on her way to church. (Really, Sunday morning!) She examined me and started treatment. She warned me that if it didn't work, I'd have to go to a laser eye specialist to have the divot in my cornea mended. Her treatment immediately reduced the pain, the worst I think I have ever felt in my life. Over the next 3 months of close monitoring by her, the injury mostly repaired itself. Today, I'm only slightly aware I ever had such a painful injury and my vision has fully recovered. But that's not all. A couple years after the incident above, I was rear-ended on the freeway. I was hit so hard that the sunglasses I was wearing (which I had not purchased at Harris), despite hooking around my ears, were thrown off my head and thoroughly pretzeled. These glasses were special to me. I had worn them when I climbed Mt. Kilimanjaro. I took them to Harris on the off chance they could effect a repair. Tom Harris took them into the back workshop. About 20 minutes later he returned and my glasses were almost as good as new. I still wear them to this day. Oh, and how much did this miracle cost? Nothing! A freeby for a client. In addition to these two specific stories, I have only ever received kind, knowledgeable, expert care and advice from all the staff at Harris Opticians. If for some reason the prescription or the adjustment for my lenses/frames isn't right, they'll fix it for a year at no extra charge. (Ask them for the details of the warranty.) Perhaps there are cheaper places to get your eyes examined and glasses made (though I don't think their fees are at all unreasonable), but I'm willing to pay for the outstanding 10-star service I've always gotten from them. For the record, I have absolutely no association with Dr. Reed or Harris Opticians other than being a VERY satisfied customer.

Friendly staff and the opticians are always kind and efficient. While they don't have the most…read moremodern frames to choose from (I got to eyes on high for the frames, their sister location), they're an easy appointment because they're small, quick, and friendly. I love on the other side of town now and I'm happy to make the trek every year.

The staff at Vision One are so helpful! I brought in an outside prescription because they had a…read morebetter selection of frames than my regular optometrist. Suzie spent a lot of time with me, suggesting frames that might work, and telling me when a particular choice was unflattering. After I picked up the glasses, I kept seeing double and my eyes never adjusted. I took them back in and they checked my prescription and also my old glasses, and Dr. Beals also checked everything even though she didn't write the prescription. It turned out there was a mistake in the prescription so I had to go back to my optometrist to get it changed. When the new glasses came in, Dr. Beals and the staff checked them again and made sure they were right. All at no extra charge! I highly recommend Vision One for their individualized attention and commitment to getting it right.

Friendly, professional and great customer service! I am a…read morefrequent business traveler and often have to posess back up plans while on the road, this week my contacts were damaged and I needed a new pair for the duration of my Ohio travels. This team was courteous and helpful in replacing contacts. Next time I am in Ohio and need to buy new glasses or contacts, I would come back here.

New to the area, looking for new doctors, etc., is never fun. Stumbled on this office by…read moreresearching on the internet. My wife and I have had less than satisfactory results with optometrists in the past, so were not expecting much. But we were pleasantly surprised to say the least. The receptionist/office staff were welcoming, fun and friendly. Dr. Joshua Wolf was easy-going, interested in listening, and very, very thorough. He took his time explaining all results and, best of all, did NOT push products that I didn't actually need. Even though my eyes had changed slightly since my last checkup, he advised that my current prescription is adequate and didn't need upgrading. Also, Brittany was very helpful to my wife in choosing new frames, especially in finding a set that was very close to one my wife loved but was way over what we wanted to spend, thus getting what she wanted at a fraction of the cost. Overall, an exceptional experience.

Went to them last year. Gave me wrong prescription for multi-focal lenses at first, and I said the…read moreprescription for my left eye seemed too strong. They gave me a pair that was not as strong as the prescription. Ordered regular lenses, though. This past January, I asked for the prescription for multi-focals, but they gave me wrong one. So, ordered lenses online, and received with the wrong power. Went to NFEC, told them what happened (gave me wrong script), but they said that was the correct prescription. I cannot see anything out of them!!! Now, I am out $100+ for lenses I can't use, because I cannot return them.

I drive across town to come for my annual eye exam strictly for Dr. Murray, who I have seen for…read moremany years. I was a patient when he worked from a Hilliard office location. He sold that one and now only works from the Canal Winchester office. He is very genuine, personable, and easy to talk to, as well as so knowledgeable. The staff are very friendly and efficient. The office is nice, with plenty of parking, and is easy to find off the freeway.

I've been with them for abt a year now. Amazing staff, professional yet compassionate and patient…read more Ordered eyeglasses n lens but had some issues with the eyeglasses with 2 replacements being done over the year. No fault of theirs but due to the manufacturer itself! Great team, nice selection and 100% total Satisfaction!

I found the staff to be polite in both my visit and my sons'. They did not try to up sell me on any…read moreextras, however I wanted all the extras! My insurance is supposed to cover everything from vision works minus a co-pay and the test. However when I dug deep into my plan it doesn't cover everything if you have eyesight as terrible as mine! I have a couple of gripes yes, first being they told my son he has scarring on his eyes but the eye doctor was busy with another patient and couldn't answer any questions we had, they said they would get the information and call us with it. Never got that call, will find out in about a year I guess. I have a strong prescription, +5.25 and +5.50 (legally blind in my right eye no matter the prescription and yes she did humor me by writing a prescription for this eye instead of a filler lens) I hadn't seen an eye doctor in many many years and had been wearing +4.00 readers but they just weren't helping that well anymore... I do see much better than before, but still can't read license plates on cars in the next lane.. Still have to be closer to billboards to read them, even with bi-focals reading fine print is practically impossible!

There is a man who works at this store who, unfortunately, completely ruined my experience. He is…read morethe only man I have seen working there, and he is the person who helps you find your glasses, goes over pricing, and does the fitting after you see the doctor. I did have some issues with my insurance, but part of the confusion was because my workplace insurance does not always populate correctly. It is through VSP, but my employer also does not provide full coverage for the lenses. I explained this to him, but he told me I was wrong. He eventually called VSP and found out that I was actually correct. I understand that you have to cross-check your resources because you cannot always take a customer's word for it, so I was willing to let that go. The bigger issue was how he handled the pricing and my concerns about affordability. I have very poor vision. I am extremely farsighted and have astigmatism in my right eye. Unfortunately, I do not have the money to spend $300 out of pocket on glasses WITH insurance. When I tried to explain that I needed something affordable, he went through all of the benefits and price breakdowns and explained how the total got to $300. I understood the explanation, but my point was that I simply could not afford $300. I started removing things I didn't need and told him I didn't need all the fancy options. I just wanted the basics so I could leave with glasses I could afford. When we got to the high-index lenses, he told me that I needed them and that I could not remove them. They were an additional $115. I told him I wanted the standard lenses instead. He said the standard lenses would not be as flat and that my glasses would be thicker. I understand that, but I was willing to accept thicker lenses because affordability was more important to me. The next issue was the anti-glare protection. He told me I needed it because of my astigmatism. I understand that it may be beneficial, but again, I was trying to stay within my budget, so I declined it. That's when he said, **"You know, if you drive around at night with your vision like that, you might kill someone."** HUH?! I genuinely could not believe he said that. There are ways to explain the importance of an optical feature without making a customer feel irresponsible or threatening them with the possibility of killing someone. At that point, I was completely fed up. This also wasn't the only uncomfortable comment. He made a comment about the Vogue glasses I was already wearing and said that I had probably paid good money for them. I told him that my parents had paid for them. The entire interaction just felt rude and inconsiderate, both in the way he spoke to me and in his body language. I did have to return to pick up my glasses, and he did adjust them. However, they are still lopsided and the hinges are loose. I told him twice, and neither time was the issue actually fixed. I am not sure if he simply didn't like me, but either way, I will be going to another location to have them properly adjusted. Now, enough about him because I do want to mention the positives. The doctor was quick and thorough, and her assistant was AWESOME! I genuinely wish I had more positive things to say about the overall experience because the doctor and her assistant were great. For reference, my total out-of-pocket cost with insurance was $197, which included the contact lens fitting, 1 pair of monthly contact trials, glasses exam, and the cost of the glasses. I also did the retinal scan, which was an additional $30. Overall, I would recommend seeing the doctor and her assistant, but based on my experience, I will be going to a different location in the future.