Dr. Jonathan was great! he made me feel very comfortable and answered any questions or concerns that i had with my eyes. the staff out front were pleasant and helpful, i will be back for all my future eyecare needs :) read more

Pearle Vision - Optometrists Near Me - Columbus, Ohio

I would recommend going there the staff are friendly and I felt very comfortable. They answered my questions and was pretty quick about everything. read more

Horrible - strongly recommend against. I've been going here since 2017 and generally I have had decent service but this past Monday I spent 4 mins confirming an appointment for today. After I invested the time to make it to my appointment on time this Wednesday 12/20/20 I was told by the african american secretary that she had actually put me on hold and my appointment wasn't confirmed and she therefore didn't put me in the schedule. I had made my frustrations known by telling the secretary that her service was poor. I was asked to leave. I'm glad - I'll never be coming back and strongly recommend against this company for all of those of you who value a company with integrity who will commit to there agreements. read more

Pearle Vision - Horrible business - Optometrists Near Me - Columbus, Ohio

The staff is professional and efficient and worked with us. From start to finish it was a great experience. We had 6 eye exams and ordered 4 pairs of glasses. Renee, Brittany and the receptionist truly have customer service down to a science! They accommodated us as we had a job change and needed to spend our flex spending. Brittany worked with our budget. The optometrist made everyone feel comfortable and had excellent bedside manner! We are definitely going to be regulars. read more

In 2021 I had very bad experience with the manager Reenee. I bought eye glasses in 2021 with warranty. My glasses were defected. I went back to pearl vision to get my glasses repaired or replace. that day pearl Vision was packe. there were 15 people in the shop. I was treated very poorly by Reenee the manager. she was very loud and rud. she made me feel very bad. I was very embarrassed. my family spend at least $3000 per year. Renee denies my request for appointmen. Thank you huma shera read more

The worst service and the highest prices . I made the purchase on the beginning of the month and didn't receive it yet. we are in the last day of September. They made wrong prescription , now I will be out of town for awhile without my glasses and they refuse to refund my money . I can't use my insurance benefit at another place because they use it already! I contacted them twice but they said the manager is still reviewing your case. The price of the glass with one type lens with insurance is higher than progressive type (2 type lenses) without insurance at other places. read more

Wow! Renee at Pearl Vision went above and beyond to give us service. She opened the store on a Sunday to help my son get his glasses repaired. She also readjusted my glasses when I happened to mention I was having an issue with them. I will be a loyal customer from now on. I'm driving from Cincinnati without hesitation from now on. read more

They have gone out of their way to see my whole family on extremely short notice. Brittany sat down and worked some amazing magic to help us get every benefit possible. I didn't think it was going to be possible to do what she did, but she sat down and just kept working the numbers till they came out to where we could afford it. If you need eye exams, or glasses or both this is the place to go. read more

Wish I could give Pearl Vision more than 5 stars!!! Renee, the manager, is extremely knowledgeable regarding recommending the right eyewear to fit my needs. She is also very efficient, making sure insurance benefits are maximized and products arrive in a timely manner. The entire staff is talented in selecting glasses that are complimentary to each person. I have so enjoyed working with Renee as have my husband and daughter. Thank you Pearl Vision! read more

Stay away from this place. Worst place in the world to get your glasses. No one cares and helps customers instead they spend a lot of time in chatting and having fun. Hope the manager or owner sees this and remind them why they are working in this store. No one should be treated like this. read more

I ordered my last pair of glasses from the Pearle Vision inside the Polaris Mall three years ago, and they closed shortly afterwards. The store in the surrounding shopping center remained, and they have taken care of me ever since. Those glasses -- a pair of inherently fragile rimless spectacles, a style known for the past few years as "Sarah Palin glasses" -- lasted so long because of this store. After every month of abuse, they would greet me with a smile and some friendly conversation. They tightened my screws, unbent my frames, and even repaired them after they survived a car collision! I have always received excellent customer service from friendly sales associates from the Polaris Pearle Vision. (Only four stars because I wish the optometrist and store accepted my optical insurance...) read more

We had a great experience here! My husband and I were in on Saturday 10-19-2019. We both had thorough eye exams by Dr. Jonathan Pflueger. We then went out front to pick out glasses and we were helped by Renee. Renee took her time helping us find the perfect pair of glasses and sunglasses. Everybody at this Pearle Vision went above and beyond. Can't wait to pickup our new glasses! read more

Please take your business and hard earned money some place else. Uninformed and unprofessional staff cant decide on the price of frame and lens. The manager and staff and are not coordinated at all. Each step needs manager interference. read more

I was in desperate need for new glasses but my last pair were so expensive I held it off. I was getting migraines and so uncomfortable. I opted to make this appointment and I am so thankful! They were so polite the doctor was funny and friendly and the staff isn't he front were super helpful. They helped me pick my glasses based on my face shape and the ideas I had and I get complements every day! Thanks to them they paired me perfectly!!! I even went back and got a pair of sunglasses because they were so helpful. Would definitely recommend I even got my mom to switch here and get her new glasses read more

Wow! Just got off the phone and am so happy! Great customer service. I have a son serving a church mission in Columbus (and has very little free time) and I live in Washington State and they were so awesome in working with me making sure my son had the best glasses and being willing to mail me the receipt so that I could submit it to my insurance. I wish all businesses could be this wonderful to work with! Thank you! read more

My husband lost his glasses and found some online he liked. They said they didn't have them in store so they had to order them so he could try them and then have them sent back out to have lenses put in. He waited almost a week and didn't hear anything so we just went in when we were in the area. When we got there the lady said she had them on her desk. Why wouldn't have she called? They knew he didn't have any glasses. Kind of annoying but he needed them. So we ordered his glasses and they said it'd be another 7-10 days. He got a call stating his glasses were in. So we drive 40 minutes to pick up his glasses. We get there at 5:49pm. Online said they closed at 6pm and the door said they close at 6pm. We tried calling no answer. If you are open to 6pm actually be open until 6pm. So unprofessional, these will be the last glasses we purchase here. read more