Doctor was very patient and throughout, was my first time there and had an amazing experience!read more

This was my first eye appt at this Target Optical location and my second eye appointment in my…read morelifetime. My first one was in 2015. I wasn't sure what to expect or what type of questions to ask, but I honestly didn't even need to ask many questions because the appointment was extremely thorough. Everything was explained to me in a way that was easy to digest and understand, having not known much about vision in general. The staff were incredibly friendly, personable, and helpful. I left feeling satisfied and honestly hopeful for the future, especially as someone who has really struggled with vision lately. I was able to order glasses at the end of my appointment and I'm excited to pick them up soon! Thank you to the staff for the amazing experience - I will definitely be coming in for annuals from this point on!

Angie at Eyemart Express in Reynoldsburg is always so patient and kind. After a negative experience…read moreat a competitor, I returned to Eyemart and Angie assisted me in finding glasses that worked for me. The cost for two pairs of glasses was what I would have paid for one pair at the competition's store.

Only basic glasses you can get same day. Be careful of the…read moresales sharks. Will stop asking you what upgrades you want.. and will start telling you it's what you're getting with no good explanation as to why. somehow spent $200 a pair when the tag price was $60. I could read every sales tactic and would say no 5 times but would be bombarded with more information that didn't make sense to me. made to wait extended periods of time while sales person stared at the screen or wandered around the store. Sleazy tactics. At that point you'll just want out of that prison and they'll add whatever charges they want. "I added the insurance" oh really because it says they already come with insurance? But sure, add it without asking me. (I read the receipt in the end, was only flashes the screen while sitting there before being told the total.) When I came back for pickup the sale shark ran out the door while I was waiting for a few minutes to pickup my glasses. I verbally announced that "you would think they would want to help me pick up my glasses seeing me standing here and just having sold them to me." I made your commission check bigger but you couldn't acknowledge me AT ALL after making your sales. "Oh she's already clocked out" but was she 5 minutes ago when I got Here? Maybe I'm being over dramatic but all around I didn't feel comfortable in this store. go try on in the store then order online, skip the fees of the middle man.

I recently met Dr Jody Mathews and I absolutely love her!! She's very thorough in her exams and her…read morestaff are very pleasant!! I have difficulty eyes but she is willing to be patient with me and find the correct fit for me!! Highly recommend this office!!

The doctor was amazing and everyone was friendly, so I really wish I could give them 5 stars but…read morewhenever I tried to contact them, it was impossible. Made my appointment online and later found out I had to travel out of town for work. I called, emailed, called and called and couldn't leave a voicemail any of the times due to a "full mailbox". Never reached them. So I planned my trip solely around trying to get to my appointment on time. Since I couldn't reach them and because I had to rush, I will admit I was annoyed at first but I was greeted by a friendly person who instructed me to have a seat and it would just be a minute because the staff were at lunch. Started to be annoyed again but thought I'd just be patient. After nearly 20 minutes, while I could see and hear the staff in the lunch area, they finally noticed me and closed the door. About 10 more minutes later someone came out and asked me to fill out a ton of paperwork. Again friendly. I'm just thinking to myself, I am the customer and I did a lot of work to try to reach you with no success and STILL was on time. I could have been filling out that paperwork while waiting. And I could have taken my time getting there. The amazing doctor and friendly staff was their saving grace. But honestly I won't be back because I need to know I can reach you and that my time will be respected as much as I tried to respect yours.

I took some time off work to get a routine eye exam so I could renew my contact lens prescription…read more I went in and waited 20 minutes before I asked the receptionist how far they were behind. She told me it would be 30 more minutes. I got there two minutes early. A 50 minute delay in my humble opinion, warrants a phone call to let me know they're running late. Or, they could've at least told me when I checked in and sat down. As it was, I was out of time and had to leave to return to work. Unless you're bored, and have all day to wait in their waiting room, don't expect them to keep your appointment time. They were also late the last time I was there I figured it was a fluke. The doctor's time is important. Yours is not.

A bright and beautiful showroom! With an abundance of frames to choose from. Sarah was energetic…read moreand very knowledgeable! Highly recommended

I needed new glasses was greeted by the receptionist, got my exam the Eye Dr. Was very thorough and…read moreknowledgeable, and then purchased my glasses. I thought the process was quick, easy and affordable in price.

Very fast and accurate! Front desk staff was brilliant (maryanne and friend)…read more this is much cheaper than my family eye doctor! 10/10 recommending to my whole family

I have very thin wire frames that broke at the bridge. Talked to my optometrist and she said that…read moreit would be over a week to get in new frames. They suggested All American. Dropped them off at lunch and they were ready after work. At first I thought the price might be high, quoted around $60, but I was totally wrong. So worth it. You can't see the repair at all and the frames feel stronger than before. They are like new. I thought might be high because I assumed this was just a temporary fix, but can now wait until next year to upgrade my frames if I need to.

Amazing service, popped out my lens and did not feel I could pop it in. They even adjusted the…read moreresting and extended balance of the temples. Great job!

I'd like to give Dr. Gilliland 5 Stars as he and his staff have always been a pleasure to work…read morewith. I did experience a bump in the road concerning the VSP lab that my prescription was sent to because of my insurance but Amie at Clarkson was able to make everything right. Thank you Amie!!!

**Clarkson Eyecare (formerly Rinkov Eyecare, formerly Great Southern Vision Center)**…read more **Never again will I do business with this company.** After 30 years as a loyal patient of Dr. Gilliland, I am extremely disappointed by the company's billing practices and, even more so, its customer service. I had been a patient of Dr. Gilliland for 30 years and remained with the practice through its transition to Rinkov Eyecare, and eventually through his retirement and the sale of the practice to Clarkson Eyecare. Unfortunately, my most recent experience, following my December 2025 appointment, has been an absolute nightmare. As I had done for years, I went in for my eye exam, reviewed the results, ordered my prescription, and paid what I was told was the full amount due for the portion not covered by my insurance. Three months later, I began receiving emails from a third-party billing company stating that I owed an additional $62. At first, I assumed the emails were a scam. When I went to the Clarkson office to ask about them, I was told that the third party was the company they use for billing--but the office staff could not help me resolve the issue. I then spent days trying to work through their AI-powered customer service system. When I finally managed to request assistance from a live representative, I was told someone would call me. No one ever did. Eventually, I was able to get the AI chatbot to provide a statement of my account. I immediately noticed a serious discrepancy: the statement showed that I had paid less at the time of service than I had actually paid. I repeatedly uploaded copies of my receipt and credit card statement documenting the payment, yet they still would not acknowledge or correct the error. After more back-and-forth, they "reevaluated" my account and claimed that the discrepancy was because my insurance had not covered certain charges that I had originally been quoted. However, they still refused to acknowledge that their records showed an incorrect amount for the payment I had already made. After **months** of frustrating exchanges with their AI system, they finally corrected the amount I had actually paid. However, they continued to insist that I owed additional charges. At this point, I still cannot get a clear and straightforward answer as to whether I actually owe this additional amount. I may ultimately pay the $62 simply because it is not a large amount of money and I do not want to spend any more time dealing with this company. But the amount is not really the issue. The issue is the principle--and the complete lack of customer service. After 30 years with this practice, I never expected to be treated this way. A billing issue should not require months of effort, repeated documentation, and endless interactions with an AI chatbot just to get a company to acknowledge what I actually paid. **I will be finding a new eye doctor.** Clarkson Eyecare has permanently lost my business and, unfortunately, the trust and loyalty I had built with this practice over three decades.

Doc was simply amazing! His hospitality made me feel like I was first class, the whole process of…read morethe eye exam and getting glasses was so smooth. I enjoyed learning about my eyes more and what I needed? And then picking out new frame even more exciting! If you are in the area and need an eye exam or glasses this is your place to go !