Always great care always look out for your best interests great through exam great people

I love this place. I hear a lot of people complain about customer service but I have been a customer for years and have been treated with up most respect. Recently I noticed that my prescription Oakley sunglasses were being scratched by the tips of the arms of the frame. Even though it was no fault of theirs they promptly contacted Oakley to have my lenses replaced. Now it will take time, maybe a week but it is not their fault. Somethings are not within their control. I new i would not have them the next day but that's fine. Dr. Sladky and his staff always go the extra mile to ensure I have what I need. Thanks Doc... read more

Dr. Slady and Staff: As a patient we have many choices around Sacramento to give us eye exams and to purchase our eyeware. You've earned me as a returning patient and given me a thorough exam along with a huge choice of high quality eyeware. I thank you for taking care of my seeing needs. Picked up my glasses today and WOW! I See Great. The lenses you provided me is crisp and clear. read more

I am new to the area and asked where I should go since I needed to see a optometrist. Hands down I was told to come here. From the minute you walk in you are provided outstanding customer service. I am a first time patient today but I will be a return patient. My son and I both satisfied with our experience today which was provided by the entire team 5 stars hands down!!! Thank you, Tami and Taylor read more

So I went here first time 2013. They kept my glasses for me until 2014. I did not want to accept the fact I needed to wear glasses....... After sitting down talking with Nick and browsing the selections he assisted me in making a selection I learned to love. So I go in today 2 years later to get new glasses and exam the Dr. makes the exam a pleasant experience that I will look forward to next year. NICK my man! is awesome. The diva collection they carry are elegant and classy that embraces the beautiful feminine quality of us ladies. I look forward to my eye exam appointment at that place BTW....... I have never worked here I just know good people and good customer service.....Your loyal customer. Mia W. P.S. Make them part of your......taking care of yourself regimen. They will not let you down. read more

They tell me to come back in week for my contact follow up today at 4:45 and when I call I don't have an appointment scheduled? How inconvenient when you specifically take the day off. read more

The best customer service. The doctor was really nice person!!! I highly recommend this optometric center for your next eyes exam!!

3rd time here. Just as, if not more pleasant than first twovisit. They are super nice. Super quick. My appt was for a routine check up and to get more contacts... I was in and out, took maybe 30 minutes. Will be coming here for all my optometry needs. I highly recommend this establishment! read more

They have a great salesman and that's all they have. NO SERVICE AFTER THE SALE IS MADE!!!!! Bought a pair of prescription sunglasses and was promised that it would take about 2 weeks. One month later, no glasses and no call from shop to update on why it took soooooooooo long. I finally called and they gave some excuses that they had problems with the manufacture and was promised to get updates on the progress. No calls until 10 days later saying the glasses was ready. I would no go back to this shop. IF YOU DON'T MIND WAITING MORE THAN 6 WEEKS FOR A PAIR OF GLASSES, THIS IS YOUR SHOP. read more

This is one of the worst businesses of any sort that I've ever had the dissatisfaction of utilizing. I called almost a week ahead of time to make an appointment, and that was very friendly and went well, ended with a good feeling. I show up for the appointment, and... the doctor was out sick, my appointment had been cancelled. NO ONE CALLED ME to let me know, even though they had successfully repeated my number back to me on the phone when I originally made the appointment, so the time I had taken off of work was completely and irrevocably wasted. When I asked them what number they had on file for me, they refused and wouldn't say, instead asking me to give them my number again. I had them call me to test it then and there to have proof that they had my number and could call me just fine. They rescheduled me for later that week. When I showed up five minutes early for my now second appointment, I ended up waiting forty-five minutes for the doctor to see me! The doctor was very friendly and funny, very comfortable to be around, and gave me a discount on the final bill (over $100 off). This was a nice change after the prior problems. However, the problems continued. The doctor told me that my corrective lenses would arrive in two to three days tops, five at the most. EIGHT DAYS LATER I receive a phone call telling me that my contacts have finally arrived and are available for pickup. Since my business hours are identical to their hours, they said they'd put the lenses in a specific hidden location nearby outside their office for me to pickup after I got off work. When I drove back for the (this is the third visit I've made to their office, mind you), the contacts were nowhere to be found. I called the office immediately, leaving a voicemail asking for someone from the office to call me first thing the next day. An hour after they were open the next day, I had STILL not received a call, so I called them, and they had forgotten to put the contacts outside for me. Now I am going to drive over for a fourth visit, on my lunch, to pick up my lenses. This will be the LAST visit I ever make to Eyelusions. I urge everyone who reads this to follow my example and avoid this place like the plague. read more

Came in as first time patient and WOW such a great experience! Super friendly desk staff and even friendlier doctor! The equipment was modern and up to date. Such an amazing ambiance! I would recommend to anyone looking for a great experience! read more

When I called to complain about the terrible service I received, I left a message for the optometrist. It has been four weeks and I have not received a call back from him. Additionally, I had requested that the frames I liked be ordered in a color other than the one on display at the store. Again, it has been four weeks and I have not heard from them regarding that order. I have since found another optometrist who sells the frames. Even though this doctor does not accept my insurance and I will have to pay much more out of pocket for the frames, I will be purchasing my frames from Eyes on J Optometry (where they are VERY helpful, courteous, and are able to return phone calls and keep me updated about my order.) read more

Is there a Negative star? My family and myself have been patients at Eyelusions for almost 8 years. After the experience I had today we will NEVER return. While the service I have received over the years has never been stellar, the convenience and my desire to support local businesses has driven my continued support. Today I finally was called to pick up my contact lenses, after 3 months, and when I did I was treated rudely and unprofessionally by the two young girls running the place, when I asked to speak to Dr. Sladkey I was told "he aint here and he can't help." I asked when he might be returning and was told "maybe tomorrow" This exchange was all a result of me asking for a detailed explanation of benefit charges and out of pocket charges. I was told that the prices are what they are to "keep our doors open, " well not on my dime any longer. Thinking the cost was higher then standard I called several offices around the pocket area and found that what I was charged was 85-90% higher than the going rate in the area. I will never return to this office and recommend you look around for others, there seem to be many nice offices in the pocket area, one of which will have my support and hard earned money from now on. P.S. it looks as if many of the reviews posted raving about this place are individuals who work or have worked at the office in the pas, as I recognize their faces, very unfortunate. read more

I really like Dr. Sladky the Optometrist, I've used him twice for eye exams and he's very thorough. I'm diabetic, so he goes the extra mile to check my eyes, and when he asks if I can "see better" with one rx or another during the eye check, he likes being told if I am feeling an eye strain even though he knows it's a clear view. He explains everything, uses new tools and equipment. For example, he has upgraded some of his equipment since my last visit. I also like that he checks focus and color brightness reactions in various tests. He's very friendly and endearing. I recommend him a lot to other coworkers, because I know they take our insurance, and the eye exam would normally cost $99 (for me it is $10. That's cheaper than at Costco.) And he didn't auto-dilate my eyes, I'm a dilator, so he said "Nice, I don't have to do drops, so you won't have any blurriness after the exam." Loved. Everyone else has dilated my eyes and I have to wait awhile before I can drive again. I also really like the main optician, Nick. He is definitely a salesman, but there's no slick. He's going to notice your eyes, he stares at your face and helps pick out nice shaped glasses, he's got a phenomenal eye for shape and cut. Also, we talked about Luxotica----He SAID he carries NO Luxotica frames, which is interesting since they are a huge world monopoly (and if you go to Lens Crafters, Sunglasses Hut, or bought a pair of fancy frames, you bought Luxotica). I ended up with Paul Frank frames, I love them, they are made in America. I almost went for a pair designed by Converse which had STITCHING ON THE FRAME! I kid you not. So cute. He understands insurance plans, keeps up to date on upgrades (for example, he recommended I upgrade our state insurance plan in October during open enrollment because then it will cover $200 of my frames as opposed to just $75, my current standard plan.) I also mentioned I'd like a second pair, as my current glasses are a color I'm not as keen on as I was 2 years ago, and I'd like an extra pair since I'm a mom and have kids who grab at my face. He said if I found a pair of $39 frames online, he'd work with me to get a pair of his overstock/cheaper frames, and he explained some of the things (that I was afraid of) with buying online. For example, I have a very round face, and I need to try on ALL glasses because I have to have lenses that will actually fit across and not make me look squeezed. True. That's been a problem. Also, I need to get my glasses tightened often, beyond what I can do with my own teeny tools. Also, where my pupils hit and focus is very important. While the online guys ASK for that info, he actually marks it on the lenses. There you go. That's why I like Eyelusions. Also, they have a Keurig and decent Columbian coffee k cups. read more

Dr. Sladky is the best Optometrist. He is personable, he explains everything he's doing so it makes sense, he's patient and he's pretty funny too. The office is always nice and neat and clean. Every time My daughters and I go in we have a GREAT time and feel like we are definitely getting our money's worth when it comes to care. They have a lot of awesome stylish glasses and sunglasses. My daughters are 10 and 12 and they always get excited about their eye doc appointment. We have been patients of Dr. Sladky for 8 years and would be lost if we had to see a different Optometrist for some STRANGE reason. read more

Great customer service! I called and was able to get both my children's eyes checked the next day. The Optometrist Assistant entertained the kids while they waited to see the Optometrist. Found out my daughter needed a light prescription for reading and was told her glasses would be ready in 5 days. I was called the following day to pick up her new glasses, talk about fast! No hassle of waiting for an appointment, and pleasant service. Definitely work driving from Elk Grove. read more

I am so sad that I'm moving from Sacramento to WA and can no longer go to Dr. Sladsky's office. My husband makes fun of me because I'm such a Sladsky fan. The first day I came in 3 ears ago, he was getting coffee for his staff at starbucks and asked if I wanted anything. He's just a great natured doctor that treats his staff wonderfully, and always provides great service. I've never had a more pleasant experience at the optometrist before, and look forward to my yearly exams. He never pushes me to get new products, and he's just all around pleasant. Best optometrist I've ever been too and will be sad to go to someone new. read more

I walked in to make an appt and the optometrist ended up seeing me right then and there. He was super friendly and funny. I was examened and my glasses ordered that same day. My glasses came in less than a week later and I was done. Service was great and really fast. I like this place! read more

Best optometrist around! If you want the best eye exam you can get, with or without insurance, this is your place! They have a huge selection, so much to choose from you can't go wrong! Doesn't matter if you're rich or just scraping by, there's something for everyone here!! read more

I have always had a good experience going to this optometrist. I believe they are fairly price and I was having an eye issue due to contacts and he has never once charged me to see him. I always get my glasses quickly and if I run out of contacts they are more than willing to give me a loaner pair. Thanks Dr Sladky, and your wonderful employees you have. I will be seeing you soon! read more

Very friendly and helpful, been with him for years and never had a problem. Great selection of glasses. Highly recommend.

By far my favorite optometrist office. This office is full of great energy. Very clean and the staff here is super friendly. Dr. Sladky is easy to talk to and Nick is comforting and informative. Quite the dynamic duo. I look forward to every visit. read more

They are awesome and lots of fun. Been going there for years. They also find ways to save me money on my contacts. Great place.

I have to say that you would not find a more attentive group than what you find at eyelusions. They care about their customers and will go the extra mile to please you! TRY THEM you won't do disappointed. PROMISE.....Love you guys read more

I've been going to Dr. Sladky since he opened at this location. I went to the eye doc who was there before, and dreaded the thought of looking for a new one. When I had my first exam, I knew that would not be necessary. He gives the best eye exams. He is patient and gentle, and tells you what he is doing as he moves through the steps. I would not go anywhere else. They have great staff there as well, and their choices of frames and lenses are vast ... I never have trouble finding something I love. read more

Eyelusions is certainly about the upsell and don't accept the e-receipt because it is not itemized. They remade my glasses but wouldn't return money they charged me for upgrades I did not want or ask for. read more

They did not produce my new glasses in the time they had assured me. I had no option but to have glasses made at LensCrafters before I left the country on a long trip, which was very expensive. The eye doctor personally apologized and said he would reimburse me for my expense. I sent him a receipt. It has been two months and I have yet to see a dime. I won't be back. read more

I woke up one Saturday morning at 4am in so much pain in one of my eyes. It was the weirdest thing and felt like something was in it but I didn't see anything. I also recently moved to the pocket area and this was the closest optometrist in my area that opened up early so I walked in and asked if they take walk ins they said no but since they could see I was in so much pain the doc took me in and examined my eye. He assured me that he didn't see an infection or anything going on so maybe I pulled a muscle. Gave me two different types of drops one to flush my eye out and the other to keep it moist. He also didn't charge me a dime! Super sweet and so glad he took me in I was so worried that something severe was really wrong with my eye but in a day the pain did go away so maybe it was really just a pulled muscle. I got lasik a couple of years ago but if I ever need anything I will definitely go back to give him my business! read more

after spending numerous hours trying fruitlessly to communicate with the staff at kaiser, i found out i had different insurance and had to start from scratch. luckily, the super friendly and helpful people at eye lusions (get it?) asked me what i wanted, i told them, they found it, i filled out a small form, paid a quarter what those vampires at kaiser wanted to suck out of me, and they even gave me candy, laughed at my jokes, and let my boyfriend and friends entertain themselves with their wide selection of glasses during the process. i will add the fifth star when my stylish new frames are on my face. read more

We have gone here three times. Each time the prescription has been wrong. First pair of glasses lenses were to weak. Second pair of glasses bifocals were in the wrong place. Third pair of glasses, staff wouldn't allow us to purchase glasses out of plan and pay difference. Then when they did arrive , once again bifocals were in wrong place and glasses did not fit properly, to lose on head and fell off each time I bent over. These people do not know what their doing. read more

Dr. Sladky has been taking care of our whole family's eyes for the past 4+ years. I can't recommend the office enough! Our daughter has been in glasses since she was 4 and she's turning 9 this month. The team of Dr. Sladky's awesome "bedside manner" and Nick's patience/friendliness is just amazing. We actually moved to San Ramon two years ago but still come back every year for our glasses! read more

I love this place. Very knowledgeable and friendly staff they make me feel like a family member

I have been going to Eyelusions since moving to Sacramento years ago. I am thrilled with the excellent personal service that I receive at Eyelusions---and that goes for my glasses and for my contacts. When Eyelusions was sold a few years ago, I worried that I would not get the same good service that I had been receiving from the previous optometrist and staff. Lucky me---that the optometry service not only was as good, but, even better. Dr. Sladky's exam is thorough, totally up to date and very explanatory in a light hearted way. I ask questions and they are thoroughly answered. With contact lenses, we talk about the changes and then experiment to see what will work best for me. With glasses, the staff takes their time to help select the right frames for me. When there is a problem, they are willing to work with one until the problem is solved--yes, it is effort on my part---but, with time---we get the perfect fit and a great look and my vision issues are solved. With each visit, I feel like I'm stopping in to see family---it's rare to be able to say that about any doctor's office! There have been moments when glasses have taken longer than expected to get back, but, the staff checks it out and gets back to me with an update---what more could one ask for. I feel very lucky that Dr. Sladky and staff are in my neighborhood, but, I would be willing to drive across town for such excellent optometry service and a "family" visit! read more

This place is place awesome and the staff here is very friendly. Didn't really expect it but I am very happy with my choice in coming here. I would highly recommend eyelusions for any optometry need. read more

My husband and I have both been extremely happy with the service we've received at Eyelusions. Dr. Sladky explains everything he's doing, is knowledgeable and professional, is lighthearted & funny and makes the whole eye exam a good experience. We've never had any problem with the staff...in fact they've gone over and above expectations. Just returned today for my annual exam, even though we've moved to Elk Grove, because I like them so much! read more

I have been going there since 2008, the Dr. is good at what he does. Although he talks incessantly about his products and can be confusing. His new staff though is why I will most likely not be going back. The manager is a great sales man and thats all he is there for. You will walk out thinking this man helped with picking out a pair of glasses only to find he he didn't . I got stuck with just the fugliest pair of glasses believing every word this guy said. And store credit is a joke, they owed me money so they "let me have a free pair' of glasses and said they were just given to them from vendors for show--- that's store credit......the ugliest glasses money can't buy. So I am out the money they owed me because of the switcharoo plus I have the ugliest glasses I have ever had. read more

I read the post by Mr. Brown & his opinion, which I found hard to follow given my own personal experience. I was shocked & puzzled as to why he suddenly had a problem with Dr. Sladky's office after 8 yrs. I have been with Dr. Sladky since he started his practice. He & his staff over the years always treated me w/respect & I never felt overcharged having VSP insurance because my bill was clearly explained to me every time I was there. About 3.5 years ago, during my yearly eye exam, Dr. Sladky discovered what he believed to be a rare eye disease & after explaining what it was, told me I needed to see an ophthalmologist immediately for confirmation. I received confirmation from Kaiser Dr. & because there was no approved treatment in the US I was at a dead stop to get help. Luckily, thru internet I found a study being conducted by FDA & a local Sacramento ophthalmologist was participating in the study. Dr. Sladky was my cheering squad for my treatment in the study because he was truly interested if it would work for me. He wanted to know how I was doing all the time in the year long study & I kept him informed. Dr. Sladky was so kind, caring, & interested about my eye condition he asked to check my eyes himself when I would stop by the office just to update him on the study information. NO, Dr. Sladky didn't charge me a single penny for all the time he spent with me to check out my eyes during the year long study. Why? Because he is truly a caring person who wants to make sure his patients are well taken care of. What he learned from me being in the study will help him if another patient has the same disease. Hopefully, the study will result in a new treatment program available soon. I will not go to anyone else as long as Dr. Sladky is here in Pocket to provide such wonderful eye services for us in the neighborhood. read more