Assistant Manager was incredibly friendly and fixed my glasses without and appointment it took like 5 minutes very great place

We walked in and saw that all staff were busy helping other customers, so we sat down. Nobody acknowledged us or greeted us hello. Another patron came in and after 10 minutes she decided to cut in front of us and go up to the female staff member and was helped and had a dialogue. We were completely ignored so we left and will not return. read more

Wow! What an incredible experience we had here! My daughter needed glasses, first time buying her some, and I'm SO glad I came to this location for her glasses! I wish I would have known about this place years ago for myself - LOL! We were able to get my daughter 2 different pairs of glasses w her prescription for $49.95! You cannot beat that pricing! They have offers and deals for everything you're needing - I'm SUPER happy w their services and help!! Emmanuel, Alex, Patty - thank you guys so much for helping my daughter and I out the way you did! She now can see and has a whole new confidence to her thanks to you guys and the glasses! Truly amazing, absolutely would recommend coming here for all your glasses needs!! read more

I recently became completely bed ridden due to illness. I had to be admitted to the hospital. And I lost my glasses! I contacted eyeglass world because that is where I got my original prescription. I had no-way to go get my glasses. The doctor was so kind and rebuilt my prescription. And he's sending them to me. I am so grateful and happy. Thank you, Doctor......I can see! read more

i have been going here for years i go into the optometrist inside here and take my prescription with my own frames and let eyeglass world switch out my lenses. i have never had a problem up until today. I believe her name was stacy. she was completely unprofessional and made any excuse to not accept my frames. This time i had brought in my disabled moms frames to get her some new glasses and without even looking at the frames she said she wouldn't be able to accept them. she then told me to go to the sahara location tomorrow and that her manager might be able to help me instead. she insisted i didn't tell anyone that she sent me there. i am definitely not happy with the service here. side note, after i left i went to AT&T next door and have been waiting in my car for a while. She sits there on her phone. Seems like she didn't want to work today. read more

Worse experience by far! Go anywhere but this place! Poor customer service and company is based on making money and not worrying about the patient. Felt worse then a dmv appointment lol read more

Absolutely had an amazing service! Edith and Erica were very patient, informative and professional. There were 4 of us who needed glasses and they explained in detail all that we needed. They didnt rush us nor tried to upsell anything. Definitely recommend this place! read more

Patty was so helpful and sweet she made my experience so great! All of the staff was helpful when I called with questions.

I just want to be clear that this review is for the actual Eyeglass World and not the Optometrist's office inside of this place. We had an awful experience in there!!! Not fair to have such crappy practitioners tucked in a great establishment. As far as looking for glasses at an affordable price, this is a great place to go! We were greeted by the staff letting us know they will be with us soon and to start looking around. We looked at the $89.99 section for men's glasses options (my bf was the one getting glasses). We were then given a basket and told to come over to sit down when we have our selections picked out. We picked some winners and got seated with Gale. She went over our options and was honest with us about what should be added on to the pairs we got. My boyfriend had anti-glare on his previous glasses and Gale recommended he get that added for sake of comfortability and not having to come in again to get them redone. She explained it's because one will notice a difference with/without and if you have it already, odds are you WILL want it if you don't get it. We opted in for that on one pair. We were curious about making the other pair sunglasses and what their options were for tinted lenses. Though they didn't have an example of what the polarized ones looked like, they did have an example of the tinted lenses. We ended up going with the gray tint and no anti-glare on those. My boyfriend's total came out to $186.81 2 pairs @ $89.99 Anti glare @ $50 Tint @ $15 Tax Gale let us know his glasses would be ready the next day at 2pm and we were able to pick them up before closing. The lady who helped get the frames fitted was named Patty if I am not mistaken and she was wonderful as well. Gale really was amazing and honest in her experience sharing. She made us feel at home and was our Eyeglass World "Mom" in this whole experience. Couldn't be more grateful! read more

Ruby went above and beyond with her service I highly recommend her she was just amazing honestly she brings life to this store with her service and personality you're the best Ruby thank you. I will be coming back to the store as long as you're working here. read more

Eyeglass World - Ruby - Eyewear & Opticians Near Me - Las Vegas, Nevada

Such kind hearted people! Great service. Quick & helpful! They do excellent work with any repairs that you may need as well.

I am so glad I thought to try this place out. Not only was their selection a LOT better than my regular optometrist's office, but Erica was AMAZING. She made me feel welcome, she patiently put up with how fickle I was, she gave me her honest opinions about my selections, she was very friendly, and best of all, my glasses were ready SAME DAY. Thank you so much, Erica! Keep up the awesome work! read more

Eyeglass World - Excuse the mask. My glasses are amazing though! :) - Eyewear & Opticians Near Me - Las Vegas, Nevada

I walked in today and I was met with amazing customer service. Erica was so friendly and helpful with my glasses. I was able to get my eyes checked within 30 minutes, serviced and out the door within an hour. The energy is so positive and I am glad I walked in. It all started with Erica! Thank you SO MUCH your energy was so amazing and positive. read more

Non existent help over the phone. Whoever their eye exam company they use puts you on hold then disconnects. When I tried the Sahara office I experienced the same thing. Not at all impressed and this is simply unacceptable. The Sarah's location said they would have the Red Rock eye exam company call me but I'm not holding my breath. Sad... read more

Excellent service by everyone! Especially Ruby and Patty. They went above and beyond to make sure I got what I needed. Extremely patient and welcoming! This will be where I go for all eye glass needs! read more

Walked into this location for a repair of my driving glasses that my optometrist could not fix. Was immediately greeted by Barbara Heatherington, the manager and no joke 10 minutes later she replaced the broken arm with one that almost resembles my frame at no charge. She was sincere and genuinely nice and even answered some questions for me and my insurance. Would most definitely recommend Eyeglass World at N. Decatur read more

Eyeglass World - You can't really see the difference of the frame arms but that's what's important to me. - Eyewear & Opticians Near Me - Las Vegas, Nevada

prescription was all wrong on both pairs of glasses. I have called for DAYS to get this fixed and the doctors office that did the exam does NOT return calls and you ALWAYS get voicemail when calling them I highly recommend NOT using this company read more

So here I am two weeks after trying to get the pair of glasses that I paid for and it's still not ready . They didn't even have the glasses fixed and no one even called me to let me know the status of my glasses. It seems like the only thing they care about is getting a sale because once I left the store apparently my glasses were just put on hold even after two weeks ( apparently they were waiting for the lenses to arrive and even after the two weeks they still didn't get it fixed) I think it's unprofessional and disgusting that they almost took three weeks to fix a pair of glasses that they assured would only take two. I am disappointed at their customer service etiquette obviously they don't value their clients. read more

After my eye exam I was helped pretty quickly. I did feel a little unsure that I was getting only what I asked for. But paid and waited to be called about my new glasses. I received a call that my glasses were ready for pickup. It didn't quit register until I got home, but I am pretty disappointed that I spent $400 on prescription glasses and I was handed a cheap plastic case and no cleaning cloth. read more

Eyeglass World - Cheap plastic case holding $400 glasses. - Eyewear & Opticians Near Me - Las Vegas, Nevada

Very quick and very friendly customer service. I have to say it was a very good experience indeed. As soon as we walked through the door we were instantly helped and seated...NO WAIT TIME...the two ladies that helped me were very friendly and engaging with all of my eye ball needs. I did not look for a name tag because the conversation we had was so good,and full of nice laughter...She even sanitized the pen for me before I used it!!! when you 2 ladies read this you will know who you are. A humongous shout out to you 2 for the wonderful customer service you gave!!! I didn't even think to take pictures,because I was too busy skipping to my car with joy in 110 degree heat in a hot face mask!!! Definitely earned these 5 yelpin red and white stars!!! read more

My experience was excellent! I already had my prescription, so I only needed to choose my frames. Daeja helped me initially and when I returned 2 hrs later Patty fitted me with the finished pairs. I chose from the $95 for 2 pairs section and opted not to get any sort of coating. It came to $95 plus tax (included the lenses!). I will return next year! Thanks for the excellent customer service! read more

I was helped my Mark (general manager) and Jenna (Apprentice Optician). Both were extremely professional and treated me well. I ordered two pairs of glasses and they made one in about an hour. I'll get the other pair in 10 days. The glasses seem pretty good so far. I got the cheapest option of two pairs for $78. My overall experience was fantastic and the first pair of glasses are great. read more

Glasses price is a good deal for the 2 for $78, yet the selection available for that is limited. If you look at other frames not included in that range, the cost is pretty steep for the frames as they tend to me more the designer label frames. And the pricing continues to get more expensive with the add ons on top of the prescription strength cost (the stronger it is the more you pay). After signing in, you have to wait for half an hour or more to be attended to. Husband went in to pick up his glasses today to see if they were ready (the store had not notified hubby they were ready) for pick up, and had to wait over half an hour just to pick them up. I know I will not shop here at all for glasses especially when I have to bring my toddler along. read more

I had service here by Emanuel not too long ago. He was very professional and sweet. He gave me the best customer service experience. If you ever go to this location ask for him. He won't disappoint! read more

I have been going to optometrists for over 20 years so I have seen my fair share of eye doctors. So believe me when I tell u the female doctor at this location "Dr. Anne Cromer" is the absolute WORST. She is very unprofessional and rude. She does not want to hear ur concerns or questions she will cut u off mid-sentence. I can not express how disrespectful she is, she's lucky I didn't call corporate. Do not get your eye exam with her as she will walk all over you. Thankfully I was able schedule my second appointment with the male Dr. Murray he was basic but nice & professional. The optical staff was fine no problems and prices were great. Short wait times. So i will return, but definitely seeing Dr. Murry ONLY. read more

Put me on hold & never got back to me. When I called again! The guy says go else where? I'm like are you kidding me??? Done? Don't even give them business!! read more

After UnitedHealth provided me with this authorized provider's name, I called 702.396.2550 to schedule an appointment. The gentleman had excellent customer skills, and stated appointments are scheduled via 702.369.2020. The female answering asked me to hold for a few moments. Fifteen minutes later, I hung up and called again. This time she seemed like she had time to help, but before asking about appointments, I asked her why I was kept on hold for 15+ minutes. Her response was they're busy checking people in, and she suggested taking my name and number and inturn calling me back shortly. That was around 2:30. They close at 7:00. Yept, you guessed it. No return call. I definitely would recommend NOT doing business with this company. If this is an indication of how they respond to their customers, I hate to think how they respond when there are bigger issues to deal with. read more

Edith and Rubi were amazing! The prices were great and Edith/Rubi made sure to let me know about all discounts. I ended up buying 5 pairs of glasses for under $350. Highly recommend this location. read more

I just moved to this area, haven't established an eye care profession--although that should've been the first thing I did because I'm blind as hell!! Anyway, I broke my only pair of glasses & they were not repairable. I can't drive, read or do anything without my glasses. I was freaking out. My husband had ordered 2 pairs of glasses from this place & had a good experience, so he drove me over there. RUBY SAVED THE DAY! She checked my lenses to every frame in the shop even remotely a possible match. When none of the frames they sell were an exact match to my lenses, she went in the back & found some that were a perfect fit IN THE DONATION BIN. This woman is a rockstar!! She cleaned them for me repeatedly & they looked like brand new glasses when she gave them to me. She refused to take any money!! She wouldn't even let me buy her lunch! This lady is one of the most caring professionals I've ever met. I will never forget her act of kindness. read more

I have ALWAYS been given excellent service here and recommend them. Aja is the best! I compared prices and the warranty you get here for a few $ is worth it, it,s like getting an extra pair of glasses when you get the lenses replaced, within a year. read more

Great amazing service been come here for years customer service is 100% better than any glasses place ever

Not impressed. Staff is what one would expect from those who know it all, easily annoyed with questions. The eye exam was decent. Best to take your prescription to Zenni Optical, better quality eye glasses at reasonable, without insurance insane pricing. Just have to measure a few things,watch a video and save while getting quality. read more

Understaffed, disorganized and the older lady here earlier is rude. Was told to be back at 230 to pick up glasses. Still waiting just to be called with no end in sight. I just want to pick up and go Please! I think it's after 3.pm now. I can't see! read more

I was so impressed with how friendly everyone was here. The selection of glasses is amazing. One of the best selections I've seen Then Daeja helped me with the whole process. She is so knowledgeable, thorough and patient. She explained all the options for lenses and wanted me to be comfortable with whatever choice I made. She made me feel like I was the only one there and I can't say enough about how much help she was. Because of her I will only be buying my glasses here. read more

thank you Edith did a wonderful job repairing my frames highly recommend

Employees are very helpful and knowledgeable. Very little waiting time great selection of glasses and reasonable prices

I live in Las Vegas, Nevada and I was pleased to find this kind of service here. I called ahead and asked a few questions. I went there and met Mark and his service was great. that man knows his business and I got a more than fair deal Thanks Mark. Las Vegas has a pro in the eyeglass business. read more

I failed to get the gentleman's name but all of them are awesome. My sunglasses broke and they were discontinued. He found a similar pair for me and changed out the lenses and off I went. They are awesome and always take care of their customers. Big kudos!! FYI I don't live in the area and I have to drive a little to get there. I previously came from Pahrump before moving to vegas. They are my go to for glasses for the last 6 years!! read more

I forgot to update this, but I spoke to management and everything worked out. I'll be doing business with them again in the future when I need a new prescription filled. If there's a problem, they will certainly fix it. read more

Very satisfied with my new bifocals. Large selection at fair prices. No upsell or pressure to buy a more expensive pair or unwanted options. I purchased the $25 one year damage insurance plan as I have a tendency to fall asleep with my glasses on and crush them. I have always benefitted from this insurance in the past and Eyeglass World has honored this insurance without exception or argument. A good place to do business with. read more

Eyeglass World - Eyewear & Opticians Near Me - Las Vegas, Nevada