In all fairness, I am not a good patient. I don't do annual exams like I probably should. I'm also not at all into spending a ton of money on frames that have a fancy brand name on them. I'm a fitness instructor and I'm HARD on my glasses. I don't see the point in dumping a ton of my hard earned money into frames that are going to be falling off my face from time to time while I'm doing burpees, push ups or various other exercises that challenge even the most high end frames to stay on my face.
This review has nothing to do with the service we received from the receptionist who checked us in or even the young lady who took me to room to dilate my eyes. She was doing her job when she tried to sell me on the out of pocket eye health exam. I politely declined and she showed no disappointment and kindly escorted me to the next room to await my exam given by the optometrist. I don't recall his name.
When he walked in he greeted me with a friendly hello and introduced himself. I came in bc I was way over due for an exam but mostly I had developed a "floater" in my eye. He took his time explaining what it was, how they develop and basically, nothing can be done. They are common & not serious. He determined my vision had declined & it was time for new lenses.
After my exam he directed me to another young lady who was in charge of helping with frames. Here's where I knock off 2 stars. She was not outwardly rude, but she was not friendly at all. I told her upfront, I'm cheap, not impressed with name brands, and need hardy frames bc of the nature of my job. I thought this was a fair and more realistic way to start the frame shopping. This way I didn't waist her time by letting her show me a bunch of expensive frames that I wouldn't buy. I'm a "let's skip the fluff & get to the point" kind of woman. I was not rude either. I'm direct, but still polite.
She immediately shifted her demeanor. My husband picked up on it too and mentioned it on our way to the car. Again, she wasn't nasty, just not friendly. She showed me the cheaper frames that would be about $120 out of pocket after our insurance co-pay. I picked out a Converse frame. They were plain, basic but just what I need for my lifestyle. I felt her judgement and thats fine. However, it does impact my review. She did take the time to sit us down let me try them on and then we were on our way. It was a cold interaction. Maybe she's that way with everybody? I even commented on how pretty her blinged out Golden Knights pen was. Barley cracked a smile.
At the end of the day, majority of the interaction and exam itself was pleasant. The young woman who is supposed to close the deal on the frames, which is where this business truly makes their money, could use a hug. We likely won't come back for the passive aggressive judgment. 3 stars is all I can give unfortunately. read more
