rarely write Yelp reviews, but I really wanted to recognize Scott at Perfect Pair. I have been…read morecoming to this optometrist for more than 10 years, and Scott is truly the best! He is always friendly, honest, helpful, patient, and professional. The doctors are very nice as well, and the office is always clean, comfortable, and welcoming.

I needed to get my eye checked out as I had a minor eye injury and couldn't make it over to my…read moreusual optometry office since they were on the other side of town. I called the night before in hopes they could squeeze me in but I understood it was last minute and they were able to make me an appointment for the next day. I arrived for my appointment with some time to spare to fill out any paperwork since I was a new patient. The young man at the front desk was very nice and throughly went over what information was needed and my copay amount through my insurance. Dr. Hwang completed my eye exam and she was very thorough. Luckily my injury was minor but I'll be back for a follow up appointment. I decided to make them my primary optometrist office moving forward since they're a lot closer to my home and I had a great patient experience. I recommend their office!

I woke up and my right eye was very irritated and blurry. It's happened before and it usually goes…read moreaway very quickly. Not this day. It lasted all day and I was starting to get worried. I am not much of a hypochondriac but I was starting to get some scary thoughts. I wanted to see an optometrist and thankfully found an appointment the same day here. The staff and the doctor were both delightful. The ending of the story is that my eyes are super healthy, just had a bad case of dry eye. Thank you doctor for easing my fears. All is good now!

This was my first exam with this clinic and all I can say is "what an amazing experience". All of…read morethe staff was super friendly and polite. My appointment was at opening time which can be rough in previous experiences at other places, but they got me in immediately. I've been to places where you don't get seen until their second cop of coffee when you get there at opening time. This was not the case. My actual exam was pretty thorough, imagine getting a tests done, that took me a referral to see a eye neurologist as part of their routine exam. Color me impressed. Dr.Yeh was such a pleasure and super friendly. You can tell she really loves helping you get the best vision as possible. Much respect. Probably the first time in my life that I look forward to my next exam.

Dr Viano is the best! She is caring and kind. Always has a smile and makes me feel instantly at…read moreease. Listens to all my questions, even brings out the eye model to help me understand what's going on, and never makes me feel rushed. Then there's Nancy. She helps me pick out just the right pair of glasses. No matter how long I take. I can be very indecisive sometimes. But she is very patient and gives me her honest opinion on what looks best on me and I really appreciate that. Thank you, Dr. Viano and Nancy. I really appreciate you both and all that you do!

Went in today to buy a pair of sunglasses for my friend. Nancy was super attentive and sweet…read morethroughout our whole interaction despite being the only person working. She showed us multiple different pairs to ensure we'd pick a style we'd like within our budget! Nancy cleaned up the classes, sent us with a small care kit, and took care of us pretty well. Nancy also brought up that the sunglasses could be altered if it wasn't suitable for my friend which I appreciated a lot. Nancy was very friendly, patient, and attentive which I really appreciated!

I've always found it difficult to find a good optometrist, as I feel most places constantly try to…read moreget you to add on tests by scaring you about your visual health. However, after my appointment with Dr. Ruiz, I can no longer say that! Dr. Ruiz was extremely personable, helpful, and just very kind overall. He really took his time addressing all my questions and concerns, and I didn't feel that he was trying to squeeze some extra money out of me. It was actual quite the opposite, as he even reminded me to get my rebate! Apart from Dr. Ruiz, the rest of the staff I had the opportunity to interact with were super kind as well. So, thank you to Dr. Ruiz and the rest of Total Vision Campbell!

This was my second time going to this particular, Eye, Dr, and the gentleman I spoke with was very…read morehelpful since I technically made the wrong type of eye doctor appointment. Lol apparently I need to see a medical eye doctor in order for them to check out my eyes before I start a new prescription medication. This particular doctor was really nice and Did the examination for me anyways granted I'll have to make another appointment with my PCP and then see another eye doctor. Well, at the appointment I could pay extra, I think it was 40 or $60? Yet I decided to do the picture of the backside of my eye to see if I would potentially have anything wrong. I decided to do that just because I haven't been to an eye doctor in about five years. Turns out the picture showed that I will need reading glasses in the next 10 to 15 years! So cool!! I didn't know cameras could project that! Science is amazing! I forget the eye doctors name. But I know they told me he was the Chinese doctor. I'm not too sure if he is actually Chinese or just speaks Mandarin and or Cantonese, but certain people requested him. I will have her say he was a younger looking Asian gentleman, who is very helpful!! I will definitely come back here again!

I came to VisualEyes to get my prescription filled based on their stellar reviews and the amazing…read morepun in their name (turned out to be an eye-mazing combo though, I wonder which one it was...?). The service was very professional and I was able to get the frames of my choice ordered from the manufacturer. The glasses were ready well within the expected time frame. They kept me updated every step of the way. I got both prescription glasses and sunglasses. When picking them up, the staff made sure that the I could see well with the new glasses by asking if I could see clearly. They also encouraged me to go outside with my sunglasses. I've never had such care! Each pair were adjusted for me until I was satisfied. The staff has been very friendly and helpful every time I have come in and I typically never have to wait to be helped even if there are others in the store. Eye'll be back for sure!

Wow - Willow Glen deserves a more friendly downtown optometrist. Was greeted with this friendly…read moresign today when I went to shop for sunglasses for my wife as a gift. "DO KOT ENTER WITHOUT AN APPOINTMENT". On the front door! Not "appointments recommended, please call XXX to see if we can help you". Just "stop, don't enter". Even for no-prescription sunglasses? I poked my head in without an appointment and asked if I could look at the sunglasses without an appointment. The young lady said "OK but if someone comes in with an appointment we will have to help them first." Ok... I understand. Then asked if I buy sunglasses as a gift, no prescription, and my wife wants a different pair, can she get a refund or exchange? "No, sorry, no refunds or exchanges." I guess I understand a merchant choosing to only issue store credit for an exchange, but not even offering exchanges on a gift, well that pretty much ensures no one will shop for gifts here. Retailers have the right to set whatever policies they want. I just wish there were a more friendly retailer of sunglasses around with whom I could do business.

I checked out their HUGE sale of sunglasses and was blown away by the professionalism of this…read morebusiness. The entire staff was knowledgeable and very helpful. It's clear that they take great pride in their customer service from recommending frames to following up on deliveries. Just picked up a pair of Maui Jim's with a 30% discount and I'll be back for prescription eyeglasses soon.

Roshelle is the best. I had a problem with my lenses, not transitioning and she called the…read moremanufacturer and sent the glasses in that day. When they came back, they were perfect. Best customer service, as for Rochelle.

I've been visiting this optometrist for a couple of years now, and I really appreciate their…read moreservice. It's a small clinic located inside a small shopping center, but the staff are always friendly and welcoming. Both the doctor and the team consistently provide very detailed and attentive care every time I visit. Just a quick note -- they operate by appointment only, so make sure to book ahead before you go. Highly recommended if you're looking for a reliable, friendly, and thorough optometrist in the area!

Let me start off with the fact that I love Dr Dear! He has always been kind and thorough, I…read moreappreciate that. As for the front staff, I am surprised by the lack of professionalism and bad attitude towards their patients / customers. I have been a long time patient of Dr Dear, I have purchased at least 2 frames from the office and have had them sent out, lenses put into frames at least 4 times. This current experience just has not been sitting right with me, from beginning, setting up the appointment to picking up my frames, the end. Also please note that this business is currently by appointment only, when you arrive the door is locked from the inside. While that is fine for safety or what not, dont treat your patients like idiots when they dont know and attempt to open the door. There is a sign on the door but you know..... professionalism. I did not find anything from their frame selection so I opted to purchase frames from elsewhere and bring them back for lenses. We'll, again since its appointment only, every time I've had to go back I had to make an "appointment" regardless of if it takes 10 minutes to pay for the lenses with front staff or a 30 second rushed handoff of frames that they just had lenses put in. It really makes me think twice about going back. Prior to this experience, eveything had been quick, easy and efficient, but not this time.

I had an exceptional experience with Reina. She truly went above and beyond to make sure every…read moredetail of my glasses was right and that I was completely comfortable and happy with the final result. Getting progressive lenses just right can be challenging, and Reina was incredibly patient, attentive, and thorough throughout the entire process. She took the time to carefully check the fit and measurements, answered all of my questions, and never made me feel rushed. She also helped me tremendously in selecting the right Silhouette frame, including the style, color, and size that would fit me best. What made the experience even more special was Reina's genuine friendliness and sincerity. She is warm, kind, and approachable, and I always felt that she truly cared about making sure I was happy rather than simply completing a transaction. I received my glasses today and absolutely love them. The fit and vision are wonderful, and I couldn't be happier with the final result. I am especially grateful for the care and attention Reina gave me from beginning to end. Reina is truly an asset to this office. Her professionalism, patience, attention to detail, friendliness, sincerity, and genuine care for her customers are exceptional. I will definitely ask for her personally whenever I return in the future and highly recommend her.

Transparency-check your invoice and ask questions…read more I felt tricked. Lots of upselling without transparency in my last three visits. My last visit 6/26 had to ask optician to go over the list of charges when my bill was more than expected. Upgrades like anti-glare, anti-scratch, or extra thin material for my moderate prescription reading glasses were all on the bill without me being included in the choices. My prior visit, 7/25 was a similar situation. And the 7/24 visit left me with a pair of off the shelf Maui Jim's w/warped lenses. In this case, the optician (Bob) should have noticed that the lenses were damaged (probably due to being directly underneath the display light). Dr. Dally made it right on the 6/25 visit because the issue was within 1 year warranty, but I had to pay processing fees. The doctor here is good. It's the lack of transparency and inclusion from the front of the house that is something of which to be aware.