My star rating of 3 is for the owner. My rating for Paula and crew is 5! I'm grateful for the outstanding service I've experienced at both Eye Trends Round Rock & Lakeline locations. The staff's professionalism, friendliness, and exceptional service are commendable. However, my concern lies in the absence of a backup plan for the single individual responsible for fulfilling eyeglass prescriptions, especially during their unavailability. In my view, it's imperative to expedite the training process for someone else to ensure continuity. If hiring a full-time or part-time employee isn't feasible, I strongly believe that considering a contract hire is a necessary step. read more

The dr is awesome but the stuff are terrible and rude, never call back and some are rude

I've been going to Dr Gardner for over a decade, and he is the REAL DEAL - he truly cares for his patients and is super realistic with recommendations and care. I never leave feeling sold to or rushed, which I absolutely love! It had been a few years since I'd been in for a visit, and Dr. Gardner asked about the dizziness I had experienced THREE YEARS PRIOR. I'm sure he had it in his chart somewhere, but I love that he would take the time to read my file and be so kind as to ask, even though we had established that the dizziness wasn't eye related already. He does seem to view health as a whole and understands how eye health is interrelated to broader health - I love this, too! He's also super relatable with stories of his wife, kids and other things going on - it's just nice to talk to a person. My visits are always super pleasant. I've had great experiences with Dr. Gardner and his staff alike! Thank you all for taking care of me! read more

I will never go back to Eye Trends in Round Rock. Over the years the service has gotten worse and worse therefore I definitely do no recommend this place. Your glasses will be months (I'm not exaggerating) late and when you call for a status update they'll promise to call you back but they won't. When you call them back to thank them for not following up like they promised they'll just hang up on you. Anywhere has to be better than this place. So therefore my family and I will never return. read more

This was the first time going to Eye Trends in Round Rock, TX. The optometrist, Dr. Gardiner was fantastic;however, not that much could be said for the office staff. They were nice when I was in there, multiple times but their customer service and office manager was awful! I ordered a pair of RX glasses on 4/7....its now 5/13 and still haven't received them. After 3 weeks waiting I called the office and was told 1 more week..I told them I need them before I go out of town 5/4..still nothing. I went in their office 5/4..was told they were shipped via FedEx 5/1 fm the manufacturer and they are putting a trace on them and someone would call me back..nothing. I've tried several attempts to call..leave messages and was told a manager would call me back afteri was told they couldn'tfind them???. I then advised I wanted my glasses or a refund that day..that was this past Wed..today is sat 5/13 and no one has yet to call me back. Appears I need to take this to the next level since you can't keep money for products not received..its called theft! Good Dr..horrible office staff! I don't recommend them..unless you like giving away free money.... read more

Eye trends has THE WORST customer service I've ever experienced from an eye doctor. Take your business somewhere else - they are shady!

My daughter went in to pick up her contacts I ordered for her. Since I wasn't there, they weren't friendly to her. They gave her the contacts but was rude since she wasn't adult. True colors shown. read more

Dr. Gardiner is very kind and friendly, he takes time to explain everything. He really cares about your eyes. But, the 1 star is for his staff. They have the WORST customer service I've ever experienced. Dr. Gardiner needs to get rid of all of them or maybe he only need to replace the worthless office manager. She is ruining his business with her poor management skills. read more

Excellent service from the moment I walk through the door and afterwards when explaining my insurance. The staff welcome me every visit and phone calls I make to them. They have taken the time to phone me when they saw that I had made an appoinment at the other branch, as they realised that I may prefer the Round Rock location. I would recommend Eye Trends without hesitation read more

I am a special case, with keratoconus that has recently gotten worse. (It does that.) After a mutually frustrating attempt to update my prescription with my (then) usual eye doctor, HE referred me to Dr. Gardiner. The exam was quick, courteous, and informative. He and the staff LISTENED. And he honed in on a prescription without any fuss. I've got a new ophthalmologist. read more

Love this place! The staff is super friendly and helpful! They went above and beyond to help me pick out glasses and ensure I was happy with them! They don't want you to overspend so they do their best to help you save. Dr Gardiner is upbeat and kind. They made me like going to the eye doctor! read more

The staff at Eye Trends is beyond helpful! I was having issues with my insurance company and they put me at ease.

Dr. Gardiner is very personable and takes the time to sit and talk with me about my eye care and any questions I may have. He never makes me feel rushed through his office. I have taken my 12 year old daughter here as well since she was 8 years old. Both Dr. Gardiner and his staff are very good with kids. My insurance has changed a few times over the years and his staff always helps me maximize my savings. Dr. Gardiner has excellent office hours on the weekdays and even some weekend hours, so it's always easy to schedule a convenient appointment. I would recommend Dr. Gardiner and his staff to anyone. read more

Walked in here and was not greeted at all. I was there for 15 minutes and none of the three girls at the desk said a word. When I finally approached them they had an attitude because I asked about a frame they no longer had. They wouldn't even get off their butts to show me where Kate spade glasses were. My husband and I both came in needing glasses. We both left irritated. Horrible service!!!! read more

I have been going to Dr. Gardner for a few years now. With the exception of last year, I had moved out of town. Once we move back in the area, he was the first doctor I made an appointment with. My husband went to him for the first time as well and really enjoyed his experience. Dr.Gardner is very kind, friendly, and explains what is going on with your eyes. Definitely two thumbs up! read more

Dr. Gardner is simply amazing! I always enjoy my visits when I am in his chair! Thank you Dr. Gardner and staff!!

The doctor was super nice and very attentive. And the girls in the front were also great! The lady that was assisting me before the doctor arrived was nice and patient with my anxious self. The only downside, is trying to get a frame to fit properly. I've made a few trips to get them tighter because they keep sliding off my face. read more

Dr Gardiner is pleasant to deal with. Great guy. Staff is always friendly and quick to get in and out.

I have been going to Eye trends for 6 years now, and my son has been going for the last 2 years. I have to say, I don't see us going any where else for our eye exams. I have recommended eye trends to all my friends, some of which have gone to eye trends for their exams. I love that they are open on Saturdays! My son and I can go and get exams catered to each of our needs, great for the whole family! read more

I have been going to Eye Trends for quite a few years now, and I am extremely happy with Dr. Gardiner. He is knowledgeable and thorough, and takes time to explain everything very clearly. Additionally, he is very calm and courteous. It is reassuring just to have an exam. A few years ago, I decided to go to an opthalmologist, thinking I should go to an M.D. every now and then. I was not happy at all with my experience, and in the future, will only go to Dr. Gardiner. read more

I like Dr. Gardner. He was very thorough and really made sure I was satisfied. I was having trouble seeing out my right eye due to some astigmatism and the doctor spent a solid hour with me testing and retesting to make sure he got things right. Old school diligence, which is hard to find these days. He had me come back for two follow up appointments at no additional charge to test different lenses and really make sure I had a good fit. In the end I had 20/15 vision out of both eyes with soft contacts. I solely rate my experience with the actual doctor as that is what you are paying for! And Dr. Gardner is excellent. Nick Wellinghoff read more

Appointments are always easy to make to accomodate any schedule. Once there, service is prompt and friendly. Whole family goes here.

I was thrilled with the eye doctor. Very kind, and patient with me and any questions I may have had. Gave me a good exam and I was very pleased with him. However there was a person on his staff that was just horrible. There is an older blonde haired woman on his staff that is needing to go back to school to learn how to be nice. She kept asking me about if I wanted single vision, computer or reading or did i want bi-focals, or tri-focals or did I want progressives and she was VERY PUSHY, I will admit that i got flustered and responded loudly I DON'T KNOW I DON'T KNOW WHAT YOU ARE TALKING ABOUT. She then said she would give me an education in glasses 101 and very quickly and rudely went through all 3, then when I asked for frames that would be under my max on my eye insurance including that I refused any extras such as special coating, etc... she just shut down completely and didn't even thank my family for coming. RUDE RUDE RUDE. Then when I went back in the office shortly after leaving I asked the doctor about bi-focals, etc.. and he said in front of her "You don't need any of that just single vision computer is all you need". So the doctor seems to care but his staff wants you out of there if you aren't spending hundreds of dollars. The doctor is the only reason I'm giving this place a "GOOD" rating. read more

I really enjoyed this office. Quick and easy, and the doctor was super nice and genuine!

Love this place. Dr. Gardiner is awesome! He is very professional and patient. I would definitely recommend Eye Trends to friends and family. read more

My family has been going to Eye Trends and seeing Dr. Garner for years. He and his staff are great, he always asks about the family and is genuinely interested in all of our well-being. The Eye Exam is quick and easy! read more

Loved my experience here! The staff is very friendly and professional. I was greeted the second I walked in and didn't have a long wait to see the doctor. The doctor is also very polite and pleasant. If you are looking for somewhere to go, this is the place! read more

My family and I have been going to Dr. Gardiner for about 8 years. He and his staff are pleasant and knowledgable. His eye exams are thorough so you don't feel as if you are being rushed out of his office. I have only good things to say about Eye Trends! read more

Dr. Gardner is the best! He is truly a master of his craft. Very thorough in checking your eyes. Very precise with prescriptions. Over all, very painless and comfortable. Can't beat his service and staff. They are awesome at meeting your needs in every aspect. I have been going to him for years and never had anything bad to say about Eye Trends. I never write reviews on here but I felt compelled to share my excellent experience! Best optometrist around! Go see him for your vision needs!!! read more

Took over a month to get our first pair of glasses. We ordered 4 pairs, 2 for me and 2 for my husband. We are just now getting my husbands 2nd pair which were sport sunglasses. The lab kept having issues with his prescription and not being able to get it thru quality inspection. I had to keep calling to find out where our glasses where. They had our first pair expedited overnight after waiting a month for them. My 2nd pair was just putting new lenses in my old frames. Doctor is great but the follow up from the staff is poor. Next time I think I'll take our prescriptions somewhere else. read more