Dr. Kelinske and Sally are awesome! I have a pretty bad eye infection that my doctor couldn't help…read morewith. I called several ophthalmologists offices to get an appointment b/c it's very bad I was trying to get seen asap and Northwest Eye Clinic cleared some space to see me. Dr. Kelinske and Sally are very professional and personable at the same time, excellent experience! They will be taking care of my eyes as long as they want to keep looking at them. Thanks!!

Doctor was thorough but she dilated my eyes and then I was not offered or given glasses to drive…read more Very abrupt and not good customer service.

I was referred here by my eye doctor to get the hole in the back of my eye sealed up. For the most…read morepart appointment scheduling was fairly easy. After my consultation, I am scheduled for a future laser procedure for my eye. Overall the staff was fairly nice and they have multiple locations around downtown. The one bad thing about this particular location is the parking. To park, there is a garage across the street that is a paid parking garage. The office does not validate parking.

My optometrist referred me to Dr. Chexal regarding a problem with my macula during an annual eye…read moreexam. They were able to get me in within 24hrs which was a blessing. Her team took detailed pictures, Dr. Chextal identified the problem and thoroughly explained the issue. She also reassured me throughout the entire process that whatever worst case scenario wasn't as bad as it was. I'm extremely grateful for her and the RCA team.

I called several places in regards to my cataract surgery. I found after talking to Janie (part of…read morethe amazing front staff team) I felt a lot more confident about setting up an appointment. She told me Dr Wong was very good at spending time with his patients. She was right. He explained very thoroughly my options and what he suggested based upon my situation. This gave me confidence in my decision. Surgery was better than expected, mainly because his pre-op person did a great job explaining what to expect and being coached and encouraged by Dr Wong all thru the procedure. It's not easy going thru this but his consistent encouragement makes it 100% better. All the staff are professional, friendly and on it. I've already recommended them to friends. Come see for yourself.

Dr. Wong and his team are so friendly and helpful! From the moment I called to make an appointment,…read morethey were super nice. Every time I came in, everyone had a smile on their face. It was so welcoming which is nice when you're about to have eye surgery. Dr. Wong answered any and all questions I had regarding lasik. He took his time during all of my appointments. When his staff went through the pricing and procedure, she went through it all so clearly I didn't have too many questions after it. I can't say enough about my experience here! During surgery, Dr. Wong narrated every little detail which was comforting so that I didn't have anxiety lying there for 20 minutes not knowing what was going on. Do your research on who you think is best for you but I will say out of all the places I reached out to, this place was by far the best!!!

It is a shot clinic. I have not heard of these and do not know how common they are, but you get…read morevery limited time with your doctor and rely heavily on staff some of which are not well trained, and some of which are. If like me, you had been a patient at a regular clinic. You will be shocked and I should've been told so. I could've expected a different situation, but my situation is a bit unusual because I have a very rare genetic eye disease and my doctor was one of the best in this care.

Everybody who helped me prepping me to see the doctor to get the injection in my eye was super…read moresweet and nice. Explained everything asked right questions, efficient. After they did everything to prep me for that I waited an hour maybe a little bit more before I even could see a doctor and I never saw the doctor because I don't have time I have a life, my time is valuable doctors times are valuable, so are the patients. I had to leave and reschedule with my eyes dilated , I had other things to do. I schedule my appointment hoping that I gave myself 3 hours and apparently that wasn't enough. I think it's terrible that they don't think that their patient's time is valuable. And the billing department I don't know how many times I've given them my insurance last year and they still haven't billed it right and it's very frustrating. I don't think somebody in the scheduling area or whatever's going on, values the patient's time. So if you have four and a half 5 hours with nothing else to do with your life for a day and you want to sit in the doctor's office and just wait. To get an injection in your eye or anything. Then fine. I rescheduled hoping that if I'm earlier there then maybe it won't take so long. Also it was around 11:30 noonish when I noticed that the waiting room was almost completely empty except a couple people waiting to see doctors it was around lunch time was something going on with that? Were we waiting for people to finish lunch? I don't know just a feeling. But when you're out of options of the doctors that you can see are they taking advantage of that?

Dr. Odette changed my life! I never would have imagined that I could live without contacts or…read moreeyeglasses. It truly felt like a dream come true. Not only did Dr. Odette help me eliminate the need for contacts and eyewear, but my vision improved to the point that I no longer need reading glasses either. The results have exceeded my expectations in every way. Words cannot express the gratitude I have for Dr. Odette and the entire staff at Austin Eye. Everyone was professional, caring, and supportive throughout the process. I am incredibly thankful for the life-changing care I received and would highly recommend them to anyone considering vision correction. Thank you, Dr. Odette and the Austin Eye team!

4 stars only because they have everything except COFFEE…read moretheir new check in on your own mobile phone is great IF your young and technology savvy AND HAVE GOOD VISION! Other than that I'd give them 5 stars The drs and staff are great The office is beautiful NOPE, I can't do it. I'll changing my 4 stars to 5 It would be wrong to ding them for my petty grievances

I've been a patient of Dr. Shannon Wong for a long time. He did my LASIK in October 2000, over 25…read moreyears ago, and premium lens replacement (due to cataracts) much more recently. And unless my memory is failing, his father (Dr. Mitchel Wong) treated my mother's cataracts in the 1980s. I have always been impressed by the state-of-the-art skills and equipment Austin Eye maintains. I'm also impressed that the Wongs have chosen to share their expertise by endowing an eye institute at the University of Texas at Austin. My most recent personal experience with Austin Eye was surgery for lens replacement. While some have derided the facility on Bee Caves Rd as factory-like, I would counter that with the fact that consistent good practices yield consistently good results. I felt well cared for throughout the process, and the results (my excellent recovery and visual acuity) speak for themselves. In the event there had been any problems, I was given Dr. Wong's direct cell number and email. The Austin Eye facility is beautiful, modern, and well-maintained. The same may be said of the older location along Jollyville Rd. I highly recommend Austin Eye for their expertise, state-of-the-art equipment set, and very positive and helpful office staff.

I am a long time client of the Austin Eye Center. I see Dr. Ashley Deese for annual check-ups and I…read morerecently had some special concerns that she addressed. She is very capable. Tech person Haley is also very good. Facility is very modern and impressive. Front desk is good. Efficiently run. Recommended.

He did a great job and very professional. Staff was very…read morefriendly and helpful. We arrived on and were shown to a a room with in a short time period.

There are those who talk about thinking outside the box and those who simply do - in thought and…read moreaction. Dr. Dooner is among the latter; an exceptionally skilled and forward thinking surgeon. He's gone where other doctors refused to go, and given me sight that I never imagined possible. --------------- I have had eye problems since birth. Congenital cataracts weren't readily treated in infants in 1974. I also have microcornea which creates added challenges. But my parents stubbornly sought out a surgeon who was willing to do what he could. And while the outcome after six operations with complications was far better than expected, time took its toll and the relatively normal life I have led had become an exhausting charade that I could no longer maintain. After the original operations, I wore high powered hard contact lenses over frozen off-centered pupils. Light was too bright, dark was too dark, and if I didn't squint enough my lenses would drift and cause one object to look like six. Along the way, I had posterior vitreous detachments in both eyes which caused cobwebs and smears to obstruct my vision. I also developed glaucoma. Over the years, I saw many ophthalmologists. From Atlanta, to New York City to Baltimore, there was no shortage of reputable doctors. I would comment on symptoms that were troublesome, but I was never offered any potential solutions. Mostly I was told I had a difficult case, and to take the glaucoma drops and come back for pressure checks. More than one said something along the lines of "What do you want from me? You just need a glaucoma specialist" One said "I don't know why you can even see." Not hopeful to say the least. Flash forward - I moved to Austin in 2019 and eventually found a great glaucoma specialist. When I asked him if there were any options for my other conditions, I expected to hear "No" yet again. Instead he confidently referred me to Dr Dooner. Less than two weeks after my initial visit with him, Dr Dooner operated on my left eye. I had a vitrectomy, a lens implant and my pupil enlarged and centered. Six weeks later I had the same done on my right eye. These surgeries have been nothing short of life changing. Not only have all the symptoms I was struggling with been cured, but the sight I have now is better than ever. Also, I have hope now. For a while, I felt that medicine would leave me behind. Now, because of Dr Dooner, I feel like I can embrace possibility again. Oh and he's also a really nice down to earth guy and a caring doctor. Couldn't ask for more.

I started going to Austin Retina on 38th street in Austin. After my first exam, I qualified for a…read morestudy. I volunteered for eye exams for the next 5 months. The study was sponsored by Roche. The staff at Austin Retina are the best in town. Customer service that's with bragging about is this clinic. I was assigned to Dr Ryan Young. He is a great doctor. I strongly recommend him if you need to have your eyes checked. He is though and very pleasant to talk to.

In all my years I've never experienced such incompetence, lies and lack of caring that the job is…read moredone correctly as the billing department of this group, which is a shame as the docs are great, the clinical staff are great, but the billers are completely clueless as to how to do medical billing. It's truly shockingly bad. Every single biller in this group needs terminated, especially the billing manager who simply lies to your face so she can get back to her tik tok videos. it's so bad i think the place should be shut down . the docs can practice someplace with professional billers instead of these ridiculous people getting paid to do this job now. If i knew how bad the billers were i never would have used this place. Surgery 7 months ago, surgery center got paid one month after surgery by Medicare same with Anestheologists, this place never submitted to Medicare now they're sending me to collections, Medicare says all they have to do is submit the bill, which they refuse to do, medicare says they cannot bill me, i owe nothing, but this place decides its easier to send me to collections rather than submit the bill to medicare. Legal action coming their way. Avoid. Awful Clinical staff 5 stars, office staff no stars. Just go someplace else.

Wonderful caring office! Fast service, good pricing and caring doctors. Very grateful to them!read more

Excellent attention and very professional. I loved all the staff is very kind 100% recommendedread more