Exceptional service with associates that are friendly, caring, and willing to spend as much time…read morewith you as you need to choose that perfect eyewear frame. Thank you, Tiana, as always, you made my recent visit a real pleasure!

I've been going to this practice for 10 years, and my husband has been receiving care for 5 years…read more Unfortunately we are leaving the practice due to customer service around a billing issue. We believe a visit for an annual exam was incorrectly billed to our medical insurance, not our vision insurance, resulting in a larger co-share for us. We called the office without any resolution, and wrote a letter asking that they resubmit this correctly, or we would be leaving the practice. They haven't called nor resolved the billing issue - and seem okay losing a long-timer client (10 years), and a longish-time client (5 years). I thought I would write this review since on my last visit, before I had even seen Dr Kraft, one of the techs asked me to write a review on some platform (maybe this one).

When I gave myself a gnarly corneal abrasion causing terrible discomfort, my wife (who is a patient…read morehere) told me I should give them a call to have it checked out. Thankfully they were able to fit me in that same day and I saw Dr. Vinh, who diagnosed my abrasion and immediately alleviated my discomfort with numbing drops and a contact lens bandage over my cornea, prescribing me antibiotic drops to take to prevent an eye infection. Long story short I leaned the very hard way that I am allergic to a specific type of antibiotic eye drop (which for the record Dr. Vinh said was quite rare) and my eye swelled up and became badly inflamed overnight, causing me to return the next day and see Dr. Perry, who took great care of me and gave me steroid drops to bring down the inflammation. A day later and my eye was as good as new, and I saw Dr. Vinh again who gave me a clean bill of health. Simply put, I could not have been in better hands than I was with NOVA Vision Center. The professionalism and care that I experienced from the receptionists to the techs to the doctors was second to none. These folks are good at what they do, they truly care about their patients, and it shows. I now look forward to making them my new eye care place in the future, hopefully next time under better circumstances! :)

I found out in San Diego that a relatively small mistake in grinding a lens can be pretty horrible…read morewhen driving a car. I came to Dr. Christopher Renner with my San Diego glasses and he found the small mistake and got me new, perfect lenses. I am so happy now when I drive. I can relax because everything is three-dimensional and sharp. Thank you so much to Dr. Renner and his wonderful staff.

Excellent experience with the team and I love my new frames - I bought 3 pairs and they are by far…read morethe best lenses I've ever had.

Good customer service, they've always gone the extra mile to try to help me out when I needed a…read morerush job or a repair.

I Lost my contacts while visiting family here. Called the office the night before and picked up the…read morefree complementary pair the next morning.

Please avoid this place. SCAM warning!!!!!!! I brought in my…read moreown frame that I had not used in a while and wanted to reuse just to get simple, non-prescription black sunglass lenses. An Indian lady added a bunch of options, bringing the total to a ridiculous $500. Who pays $500 for non-prescription lenses when the frame isn't even included?????!!! I refused and told her to remove the unnecessary extras because I only wanted BASIC BLACK SUNGLASS!!! (I told her so many times that I just wanted basic black sunglasses! lol) She insisted that I still needed an anti-reflective and anti-fog coating, so I agreed to pay an extra $90 for that, bringing the adjusted total to $250. still so expensive... Guess what I actually got? SHE REMOVED THE TINT ENTIRELY, and I ended up with CLEAR glass???!!! So Crazy!!! And, I have no idea why she would even recommend an anti-reflective coating on a non-prescription, clear lens after she removed the tint. lol.. Does this woman completely lack common sense? Does she not know the basic definition of a sunglass? Hey, the Indian lady!!! Sunglasses have a tint!!!!!!!! She completely confused the order by adding SO MANY UNNECESSARY OPTIONS, and now she is blaming me and yelling at me, claiming that I miscommunicated. lol To make matters worse, when my friend and I confronted her about the mistake, she was incredibly rude, took zero accountability, and actually yelled at us, claiming I miscommunicated. The people working there were completely shocked. This behavior is entirely unacceptable!!!!!!! *Updates: I looked at my receipt, and she added prescription lenses. She did exact opposite what I wanted. (If she did that, she normally should have asked for my insurance, right? She did not ask at all..) Anyway... I wanted non-prescription sunglasses, but I received prescription clear lenses instead. Speechless...

Absolutely love Dr Snively. She is so kind and really takes the time to listen to you to make sure…read moreeverything is done correctly and you are happy. She really took the time to get to know me as a person as well, which I believe gave her more background when deciding which contacts to recommend, but she also seemed to be genuinely interested in me. (Really refreshing) They got a new front office staff which was a brilliant improvement from my experience last year. The front staff are insanely kind and willing to do everything they can to make the experience as smooth as possible. They took ample amount of time to make sure I understood everything on my bill/insurance in extreme detail. I did have to wait about 15 minutes after my appointment time, but the care they took to make sure I had a good experience was well worth the wait. I've also seen Dr. Sparrenberger who is very good as well. When I got home, I realized I forgot to update my new address. I called right before close and they immediately updated my profile and sent me a email with an updated copy of my receipt. Beautiful customer service and definitely the best experience I've had at an eye doctor. This is a review of the Reston location as I have not been to other locations. 1/3/2020

Buying a car would probably be easier than buying glasses at NVDOC. The store feels like it has two…read morecompletely different sides. The staff in the front of the store are focused heavily on selling glasses, while the professionals in the back who conduct the eye exams were courteous and did a good job. The problem came after my eye exam. Once my new prescription was determined, I expected to receive a copy of it so I could decide where I wanted to purchase my glasses. Instead, the prescription was immediately sent to the front desk. When I made it clear that I did not intend to purchase glasses there, I became concerned about the prescription I was ultimately provided and whether it accurately reflected the results of my examination. The prices for glasses at NVDOC were substantially higher than what I could find online, which made the experience even more frustrating. A customer should be able to receive an accurate copy of their prescription and shop wherever they choose without feeling pressured into purchasing glasses from the office. The eye-care professionals themselves were good, but the overall experience at the front of the store left me extremely disappointed. I would recommend getting a copy of your prescription and having it independently verified before purchasing glasses elsewhere. Based on my experience, I would not return to NVDOC.

Kind, precision eyeglass adjustment and pad replacement while I waited. I will definitely be…read morereturning. Very helpful and fair pricing. I enjoyed looking around at the frames as well. Thank you!!

They're good, even for a somewhat difficult prescription, they're reasonably priced, parking is…read morefree and excellent. No complaints!

I had my eye exam there few weeks ago !! I never had a good…read moreexcellent service like they offered me . Aaron was the person who took care of my glasses need he was so nice and friendly he really took good care of me showing me every type of glasses that would look good on me also the type of glasses Dr. Desando recommend for me. Also i was so please with Dr. Desando how much knowledge she had about my eye problem !! She was kind nd friendly she did explain me everything with patience and kindest !! I really recommend their service!

This place is horrible! I had an appointment for an eye exam. I had called to confirm the price,…read moreand then they literally charged me almost double! Its an egregious bait and switch and for no reason! Also, the front desk is so disorganized, they literally wrote down everything wrong: the name, the address etc. it was so unprofessional. And when I pointed out that these things were written down incorrectly, my concerns were literally waived off. Anyway, do NOT go here, there are alot more honest optometrists worth your time.

Hanna was the optician at Nova Optics who a few weeks ago helped me with bifocals that were badly…read morefitting, as well progressive glasses, also not working right, and she was terrific in getting them both perfect for me. I was a walk in, and a lot of eye glass places don't do much for glasses that no longer fit, particularly if, as was the case with these, they were not bought in the store, complaining they don't want to bend here and there to break the glasses. Hannah was welcoming, and had the perfect touch that left me smiling. This review is by way of a thank you to Hanna and Nova Optics!

NovaOptique unquestionably has a unique and top notch selection of high end frames. However, the…read moreall female staff seems to be biased against their male customers, especially if they're gay or perceived to be gay. Given the large gay male population in the DC area, this seems like it would be bad for business. And there are no shortage of other stores that specialize in designer frames, so my recommendation would be to shop somewhere else.

I'm giving New Era 5 stars for 2 reasons:…read more 1. ​Edwin, the owner​,​ goes out of his way to be friendly. Whether ​in the office or outside, he's generous with his time and advice. ​2. Even though I haven't had an appointment here in a few years, they'll still fix my glasses for free, without advance notice. (About once a year, the temples on one of my pairs gets bent, and they use their heat machine to make the glasses as good as new.)​

I've been going to New Era Eyecare for my annual exam since 2019. I'm happy with the care,…read moreprofessionalism, knowledge and friendliness of the doctors and staff. The times I've gotten my glasses through them I've always been happy with the quality, through insurance the cost is mostly comparable to LensCrafters (my other choice for glasses). In the rare occasion there was an issue or question, it was addressed quickly and resolved to my satisfaction.