Jill is great! she was able to answer all my questions and help me pick out a great frame for my glasses. best service ever! i will make sure i come back every year when i need to get new glasses. read more

The glasses are expensive and the frame master doesn't even know how to adjust frames. I will never go back there again. He sucks.

I've tried different optometry offices and this place is definitely my go-to from now on. They have a broad variety of glasses for you to choose from. I ended up getting the rayban sunglasses and a Gucci glasses. The staff are well trained with knowledgeable answers to all my optometry related questions. Phoenix was the girl who helped me all the way from answering my phone call to picking out the right glasses for me. She's very enthusiastic about her job and is very friendly, she gives her best opinions and takes the time to explain any inquiries I had. Overall I was very pleasant with my visit and definitely will recommend any one who's searching for an optometry! read more

I came here to get an exam so that I would be able to get prescription sunglasses. It really stinks when I have to drive home in the evening after classes and the sun gets into my eyes. It was my first time at the office so I was pleasantly surprised to see the neatness/cleanliness and friendliness of the place. Dana was super friendly and polite. The office had a variety of frames that you could choose from. They hold a lot of "brand" names though. Like, Lacoste, Prada, Guess, Rayban etc.). The exam went smoothly and the doctor was very helpful and informative in telling me what I needed to hear. Overall, it was a nice experience. read more

I came here for an annual eye exam and it was great! They were very polite and made sure I was as comfortable as possible during my wait. An employee named Dana was especially helpful in getting me all set up and prepped for the exam. Her patience and people skills definitely contributed to the energy in the place. Next time if you ever want to come here for any kind of optometry related task, ask for Dana. She will make sure that your time there is not wasted and that everything is taken care of in the smoothest way possible. I will definitely be a regular from here on read more

The customer service is poor. I purchased a pair of glasses frame from this store. It is a branded frame and it is not cheap. while the frame leg break in 5 months. The bearing falls apart completely. We sent it back to get it repaired. And we were told it will take a week to get it fixed. After a week, we were told it is sent back to the company,Therefore they need one more week. They said they will call us when the glasses is fixed. But we never received any call afterwards. We waited for 3 weeks before we called again. Even if you are remaking the glass frame, you should be fixed by now. We called again, and we were told that the frame is not yet fixed. They don't know the progress they will have to call the frame company. It already takes more than a month! Don't buy glasses here, if you don't have the confidence that your frame will never goes wrong. Spend your money some where you will really get some customer service. read more

Dr Meng is good and professional. However the people here don't know what they are doing. I made an appointment and arrived 15 mins early, sat there for 30 mins for nothing. They did not even get my file until I questioned about my appointment. Bad customer service. People were busy ordering their lunch instead of serving customer. Will go to other places next time. read more

I have appointment at 2pm. I still need to wait for more than almost 2 hours. There's 4ppl cut in line. Bad customer service.

The people who work in this glasses store do not know how serve their customers. The staff is very unprofessional. They don't pay attention and forget about what the customers need. The staff doesn't focus on each customer and waste time instead of giving proper service. They are not even aware about the products they sell! For example, some of the employees do not know where the products were originally made. read more

Guys, be aware! This place is not ethic. They doubled charge! I didnt realize until today. I used to always get my contact lense from them. Today i went another Optometry to get my contact lenses b/c of the long driving to this place. Today i got a copy of my insurance. Then i relized that my insurance covered all expense of the examination including astigmatism! This place always charged me extra $ 76 by saying that my isnurance doesnt cover the astigmatism!!! And, their price is extortion! Today i paid total of $ 130 for one year supply of the same brand contact lenses which this place always charged me $160 for half year supply! This is my first time writng a review on yelp b/c of this horrible experience! read more

When we went Dana was really great with my two kids and helping my oldest one get contacts for the first time. She was very accommodating to our wishes and make sure that we were as satisfied as possible. I could not have asked for a better person to help me with my services !! read more

The best price & selection of frames. They are very busy. Hence, even with appointments there are still one to two hours waiting period especially on weekends. They have on site tech, so simply lens can be ready on a same day. read more

Me and my husband (Rolf) were there last week to pick up his glasses and the AC still hasn't been fix. Was so hot and stuffy in the main room. The staffs are helpful and friendly as usual but if the air still like that we would consider to go to other place. read more

I like this place most of the people who work here seem really nice. I will definitely keep coming here for my glasses. They have a wide variety of glasses name brand and non name brands if you don't want to paid so much... read more

Very satisfied, they understand customers go first. Peggy is very helpful and accommodating, explaining insurance coverage and provide professional service. read more

Went here last week for eye exam and glasses. Doctor was very nice and Phoenix was extremely helpful with helping me with the paperwork and picking out an eyewear. Highly recommend!!! All the other staff are also nice and helpful as well. Will definitely come back for my second pair. read more

Eye on Design is definitely my favorite eyewear stores in LA. They have all the latest fashions an then some . As well as very efficient staff which when one needs help there ready to serve an one wants to be left alone that's fine too . they have been in business for many decades serving LA. In store eye check ups, I've never waited to long while shopping. I'm so happy with this company I wanted to share my experience with others. So as for the pricing it's very fair an very costumer friendly as for service very patient an helpful as for the choices of design you can be there for awhile searching for whichever styles that you like all an all I give this place a very good review .. read more

Their glasses are cheap and highly recommended.The service attitude is very careful.They also have colored contact lenses，

I've been to Eye on Design twice now and had a great experience both times. During the eye exam, the optometrists were straight forward and helpful in answering my questions. Dana assisted me during both of my visits. She provided great customer service and helped me look through different frame options to determine what would work best for me. There is a large selection of frames there, so you'll definitely find something to your liking. read more

I have been going to eye on design (English store name keeps on changing while the Chinese one is the same) for last 10 years. While the store is usually packed and wait can be frustrating, I don't think store can be blamed for being popular as the staff seems to be busy helping rather than just sitting around. Their price is pretty good especially when taken into account eyecare insurance like VSP Tip: i go during weekend since Annie is usually there. She is super knowledgeable and always can make the right recommendation based on customer's facial profile, trends, etc. She also keeps the rest of the staff running smoothly. read more

I started to come here a couple of years ago and I have been a regular patients since then. I tried the color contacts and I fell in love with it. The price is amazing! I now get why people come here for their eye exams because the price is reasonable. I dont think anywhere else would have this good of a deal! This place is really busy. Thumbs up! Annie taught me how to wear contacts! And from that point, it takes me 3 seconds to put in and take off contacts. Other customers were shocked how fast I could do this. Yay for Annie!!! read more

This place has terrible wait time. Don't bother walking in if you don't have 3 hours to spare. They won't bother helping you if there's a lot of people. I went in for some contact lenses and waited over 2.5 hours to see the doctor. They kept on telling me that I was next even though they were letting other people go before me because they had appointments. I tried asking to try on the samples for the colored contact and they told me, quote-on-quote "It's so busy, not right now. Maybe after you see the doctor." I wasted all that time sitting there not doing anything and they won't even bother to help grab the sample contacts. The most infuriating thing is that if you ask them any questions regarding your insurance their first response is always "I don't know". If you're looking for quality service, this isn't the place for you. Not to mention their prices are stupidly jacked up. Their "designer" frames are 3x the price if you get it online. Please do your research before you purchase anything. Overall very dishonest business trying to con people out of their insurance coverage. read more

Good location, easy for parking, fast and good service, the Doctor is helpful and Brian is very nice to advise me, nice experience in eye on design optometry! read more

The doctor was great, but the remaining staff here is just awful. The do not greet customers as you arrive. Though there are several of them, not one would ask if you need help and wait for you ask someone to help. Even when you let them know what you need they simply just walk around doing really nothing until you have to ask again or have to get upset to get anyone's attention. I had to go back to my prior optometrist because of the horrible service. On top of everything, they are not cheap for the poor quality of service they provide. It is very unfortunate, because I really did like to doctor there. read more

I was so pleased with the service from the customer rep Phoenix after my first visit last month that I brought my mom. She was so helpful with helping me find the right pair of glasses for my mom who can be a rather picky person. Thanks to her great customer service my mom and I were out of the office in less than an hour! Will definitely be a regular here from now on! read more

The staff, pricing and care here is absolutely outstanding. Not only is service here of high quality but everyone gives you genuine advice about your needs and listens to what you have to say. Personally I waited a week for my glasses but that was still better than some of the other businesses around. Prices are already reasonable but can be negotiated. The wait was as good as I could expect and everything else was even better! read more

Great service, a lot of choices in frames. The staff was very helpful. I got my glass within1 hour.

This optometry has great customer service! When you walk in you should look for BRIAN, he hooks it up! Very polite and efficient employee.

Staff here is rude and has zero customer service ability. I bought expensive glasses here and the coating came off in less than a year. My optometrist friends told me it is standard to have a place fix it for free if less than a year. This place took my glasses, never followed up with me and later said they dont fix it because it is my fault. Wtf? My advice is to take your business where they have good service. There are plenty of options. Anywhere but here. read more

Amazing service and very friendly workers there like Brian! I would recommend my friends to come here!

I don't normally give reviews for places or restaurants, but this is necessary. This place runs their business like a Chinese restaurant. Absolutely the WORST customer service ever. Employees will walk past you as if you're not there and once you flag them down it will take a while for them to come back. Employees here are packed with attitude. I waited over 2 hours for my eye exam because an employee moved my file down. I'd advise you to not come here, save your money and go somewhere else! read more

the doctor was great in counseling how to keep up with the health for the eyes. the staff charged me $495 for a $180 pair of sun glasses that else where like : Wal-Mart, Sun- glass Hut or Nordstrom, sale for $180-200. they had no refund or exchange policy as soon as you walk out of the store. my best advise, check you price before you pay. or better yet, get examination from all the great doctors, but go else where to buy frame or glasses. read more

Jill is a great sales this optometry for helping me get frame I seeking for long time! I'm coming back to her every time I need new pair glasses sunglasses. read more

Bad service. The employee is bad service to customer. They lie to me. I will not go to this place anymore.

I came here for my first time. I got an eye exam and was able to get my contacts. the employee helping me, Dana, was incredibly respectful and situated herself nicely to my circumstances. I will definitely be returning here again!! If you come here, ask for Dana. She will make you feel welcome and satisfied with your visit!!! read more

Eye on design optometry there have good price and best service if u go there ask JILL JILL JILL

This is my go to place to get eyewear. Peggy, Annie, Linda and Dr. Pham are so nice, professional and efficient. I've been coming here for 4 years driving all the way from West Hollywood because of the quick service, amazing staff and the wide range of designer brands to select from sold at competitive prices. Once a year, I come in to get my eye exam, eye glasses, and contact lenses. At this time, I also select 1-2 pairs of sunglasses that I rotate out with my other pairs until the next year when I come in to do the process all over again. I suggest making an appointment to avoid wait times as they are have a lot of business (for good reason!). Thank you Eye On Design team!! read more

I purchased a pair of glasses frame for my daughter. from this store in June 2017. The nose pads felt down and branded. I went to the store to fix the glasses for 8 times already. The boss said that it always happen when kids wear glasses. I told her that I bought the glasses several times from her stores. It never happen to my daughter old glasses. It seems she does not care that she will lose the client. read more