just now
I came into The Eye Associates because of the good reviews that were listed on Google. This appeared not to be the case after having to go back and forth to the building within a 3 month timeframe.
I came in simply for an eye exam, and wanted to replace my contacts that I had recently finsihed using. They told me I needed to go through a trial pair fitting, which I agreed to, and received a pair of contacts. Since I was going out of town, I brought the pair with me. While I was away the pair broke, and I continued to use my glasses.
When I came back into town I called in and asked when I could come in to replace the trial pair that broke. They gave me an appointment, and I sat with the doctor again to review other brands that might fit my eyes more comfortably. After meeting with me, he told me that the pair he wanted me to try needed to be refilled and that they would call me within a week to try the new brand of contacts.
After a week of waiting I received no phone calls, after a month still no phone call. I called them over the phone asking them if I could get my prescription over the phone, the lady I spoke with told me that she would review my file, and call me back that afternoon. Again, I got no phone call until a week later, the lady said that she needed to be reminded why I called, and I told her for my prescription. She shortly told me that she could not give me this information over the phone, and instead to come into the office.
When I went back into the store to get both my prescription, and also the trial pair, I talked to a lady in the office. She told me that they never refilled the trial pair contacts that I was promised to receive because the optometrist forgot to inform them that I needed a new pair.
This led me waiting another week, with another promised phone call for the new pair, in which I received no phone call. I called in a week later to double check that they would have the pair, turns out the pair was ready, and I did not receive a phone call for it.
When I arrived at the office, I was asked several questions, including whether or not I had an appointment. However, I called in about an hour before I arrived and was told I did not need an appointment to pick up the contact lens. After explaining to the lady that I called in, she hesitantly grabbed a pair from the back and gave it me, without telling me when they expire, or when I should come back for another contact fitting. So after 3 months of trying to simply get my yearly supply of contacts, it has come back only with a trial pair, when I have tried to get a year supply, but was told I need to complete my contact fitting. read more
