My brother passed last year where we stores our family 27 ft camper. I came in and spoke directly…read moreto the lady Fran about the situation and to switch the rental to me since he has passed. The account was passed down to me with the death certificate and I paid the late fee amount. I requested a better rate and she said that it was approved for me. Payments started coming out my account for my deceased brother's rate for over 7 months and all correspondence was being mailed to his old address and not myself. Then the rate that was discussed finally was being directly being taken out for payment. In January of this year rate was going up too $289 for my camper spot! I called Fran and her excuse was it took system a while to switch the account directly to you and I told her that I will be moving it out by the 7th of March my due date for payment. I go to move it and the camper was hit by the other camper on the other side of me knocked it off the braces/bracket and left a large dent in the corner which will cost me more money to get it fixed on top of the money I had too pay to have it towed to another location. There was 4 campers that left because or the high rates. The day I was moving it they tried to bill me again but I locked my Credit Card. Fran would not pay the over charges but a $25 coupon to be used on my next month when I told her that I was moving it. I told her that I wanted to speak to corporate but she said that she was corporate and I can only deal with her. She would not give me her managers phone number and when I called any phone number it wend directly to her and she would leave me on hold and never pick up. Badly enough I loss my brother and I still grieving but the stress and money loss to this company and that employee said one thing and did nothing after what was agreed upon. A year later the switch the account to me and she said the system was slow but the mean time your taking my money and an address from deceased person. I am still trying to speak to someone from corporate and I will be contacting the local news station to not letting this happen to anyone else! Do not rent from this place! Their rates are high and can change without notice but take the monies out your account at anytime. The company doesn't care!

They deserve zero stars. It's a total bait-and switch operation. You find a unit you want, at a…read morerate that is good for you. Then after three months, they send you a little card in the mail saying; your PROMOTIONAL rate is expired and nearly double your rate. Mind you, there NO messaging on their website that the rate you choose is promotional. Then, five months later I get another card in the mail saying they're raising my rate again by $60/mo. with one month notice. EVERY storage facility I have used, increased rates by maybe $10-$20 a YEAR! If I could afford to get my stuff out of there right now, I would. Oh, by the way, there's a lawsuit against them in NY for exactly what I'm talking about. This company is a scam. FIND SOMEWHERE ELSE!

At our first encounter with Rita at the storage unit, we found her to work Fast! Fast! Fast!…read moreCourteous and helpful. And when we needed to upgrade to a larger unit, Rita made it all work over they phone. How grand is that? The facility has always been clean, well-lit and secure.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Stated in the contract that rent will be market value assessed every 6-8 months. Amazingly, I…read morehaven't had my unit for 6 months yet and they have raised the rate and management refuses to call me and explain what's going on. I'll be in touch on breach of contract proceedings via my attorney. Thanks for not being able to follow your own contract but expecting customers to.

Store# 20710 Ms…read more Tamika was great. She handled everything quickly and professionally.

This situation is one the the hardest I personally had to deal with in my life, the passing of my…read morebrother. He had stored the family camper at the Good Hope location and the manager their Fran was no help. They never moved the account to me his sister and kept billing his rate to my credit card and was over charging me for 6 months and mailing everything to a deceased person address because they never moved the account over to me. They never applied the rate we discussed and would not give me my money back! When I finally moved it out the still continued to bill me for several months. I have to put stop payment claim to my banking institution for fraud. Also, when I wrote this same review on their website the edited it to say that the location and the manager, Fran was awesome! which was a LIE!!! DO NOT BELIEVE WHAT THEY SAID I WROTE AND DO NOT STORE ANYTHING AT ANY OF THEIR LOCATIONS!!!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Ebony was there the day I moved into the storage unit. As I came in, she was getting berated by an…read moreelderly lady for something out of her control. After that altercation, she welcomed me with a big smile and professional customer service. She stayed open 30 minutes later for me, and I was very grateful. If she is working when you move in, know you're in great hands!

From the owner: Find your perfect Milwaukee, WI storage solution at StorageMart on South 28th Street. Our clean,…read morewell-lit facility cater to all your self storage needs whether they are big or small, offering indoor climate controlled units in a variety of sized and a convenient location just off Cleveland & 27th. Your belongings are safe with 24/7 video surveillance and unique personal PIN code access. No long-term commitments required at StorageMart. Benefit from flexible monthly leasing, and pay only when you need a storage space. Whether it's personal or business storage, StorageMart has you covered. Find your ideal Milwaukee self storage unit online or contact our 24/7 customer support for expert assistance with any questions.

We found out they were selling our condo & had only 28 days to move! With us both working and…read morehaving to downsize to the only place we could find, this was going to be horrible. I talked to Carla who not only found us the perfect size unit did my application and unit rental over the phone to move in three days later. On my way to drop the first load I was able to pay over the phone with Laretha who had our unit clean & a lock inside when we arrived. Everything was perfect. This was an excellent experience and would highly recommend this location.

I've been here for probably almost a few years and 99% of the time the garage door is broken so you…read moreare not able to drive inside unless somebody is there to physically let you in but if you did it after office hours, you're not able to drive inside the building which is part of what we pay for, Breonna is awesome but the rest of the management is very subpar and not helpful at all.