Management ripped me off. When I was removing my final belongings, I asked if they do partial…read moremonths. The female manager at the front desk said yes, as long as I'm out by the 5th. I had my stuff out by the 4th. When I went to the office to collect my partial payment back, the manager left to pick up her child from school and said she'd be back in 30 minutes. I waited an hour and she never came back. I came back the next day. The manager said I was ineligible for any refund. I paid a whole month for 4 days. Corporate office wasn't any help. Also, this place is a dump. Dead mice everywhere and there's a strong awful body odor smell. Like people are living there.

Lured me in with a decent rate then more then doubled the rate in 3 months. I'm not referring to…read morethe promotional rate. The roof leaks water (see photo). The temperature controlled storage is 90 degrees in summer and 50 degrees in winter. They also only have 1 drive in bay which is nearly always full. Hallways often have trash laying around. Don't get suckered in. Go somewhere else. I wish I had never rented here.

I thought it was good at 1st. Then a month went by, I try to pay in person but closed. I went 2day…read morein a row in February and found home made signs in window saying there sick. I already paid someone for gas that I lost out on. My widow's pension is running a lil behind. But by 17th of March should be here. Now I don't think it's fair to default me. Especially when I make my effort to pay in person. And closed for 2 days. Thanks for listening. Have a nice day.

No Stars don't let this place fool you like me and take you for everything you have. Single mother…read morehomeless and one unit it said one month free is a lie.....

A clean and secure facility at 53rd and Burnham, climate controlled with easy access, short or long…read moreterm they are the solution for your storage needs. the staff is friendly and helpful and as close as a phone call away.

We had a space in between our move out and move in to our new place. I was easily able to make the…read morereservation on the website, Carla followed up with me and took care of everything by phone. The day of our move-in we had a busy schedule and Laretha took care of everything over the phone again so that we were paid and our paperwork was complete. We got our gate code and our unit was clean with the lock in it when we arrived. Lots of carts available very happy with their customer service.

This situation is one the the hardest I personally had to deal with in my life, the passing of my…read morebrother. He had stored the family camper at the Good Hope location and the manager their Fran was no help. They never moved the account to me his sister and kept billing his rate to my credit card and was over charging me for 6 months and mailing everything to a deceased person address because they never moved the account over to me. They never applied the rate we discussed and would not give me my money back! When I finally moved it out the still continued to bill me for several months. I have to put stop payment claim to my banking institution for fraud. Also, when I wrote this same review on their website the edited it to say that the location and the manager, Fran was awesome! which was a LIE!!! DO NOT BELIEVE WHAT THEY SAID I WROTE AND DO NOT STORE ANYTHING AT ANY OF THEIR LOCATIONS!!!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

We have had the worst experience with this company! No one ever answer the phone and you will never…read moreget a phone call back if you leave a message. We have movers coming in less than 12 hours and now we cannot even get into our units!!! Do not use them!!!

I'm a costumer at the location 3645 W Loomis Rd. In Milwaukee, WI…read moreI'm not happy with the customer service people, I've been at the facility twice and the gate is locked,I called the office and nobody answered, I left messages that were never answered I am not even been renting the unit for a month. I didn't get a code to enter because the gate wasn't locked at that time. I will start looking for a different storage unit near me I hope I am lucky.

Very friendly and nice, clean space. Moving a one bedroom and the size was perfect. The staff…read moreBrittany was very helpful because I did not know how to load my things. They have a huge elevator and dollies to assist you in your move. Bring your things here.

My brother passed last year where we stores our family 27 ft camper. I came in and spoke directly…read moreto the lady Fran about the situation and to switch the rental to me since he has passed. The account was passed down to me with the death certificate and I paid the late fee amount. I requested a better rate and she said that it was approved for me. Payments started coming out my account for my deceased brother's rate for over 7 months and all correspondence was being mailed to his old address and not myself. Then the rate that was discussed finally was being directly being taken out for payment. In January of this year rate was going up too $289 for my camper spot! I called Fran and her excuse was it took system a while to switch the account directly to you and I told her that I will be moving it out by the 7th of March my due date for payment. I go to move it and the camper was hit by the other camper on the other side of me knocked it off the braces/bracket and left a large dent in the corner which will cost me more money to get it fixed on top of the money I had too pay to have it towed to another location. There was 4 campers that left because or the high rates. The day I was moving it they tried to bill me again but I locked my Credit Card. Fran would not pay the over charges but a $25 coupon to be used on my next month when I told her that I was moving it. I told her that I wanted to speak to corporate but she said that she was corporate and I can only deal with her. She would not give me her managers phone number and when I called any phone number it wend directly to her and she would leave me on hold and never pick up. Badly enough I loss my brother and I still grieving but the stress and money loss to this company and that employee said one thing and did nothing after what was agreed upon. A year later the switch the account to me and she said the system was slow but the mean time your taking my money and an address from deceased person. I am still trying to speak to someone from corporate and I will be contacting the local news station to not letting this happen to anyone else! Do not rent from this place! Their rates are high and can change without notice but take the monies out your account at anytime. The company doesn't care!

Kaneetha was so much help with getting me parking my vehicle 10/10 service thank you so much!read more

This place is a huge scam, we have been renting from them for over a year, every month my storage…read morebill keeps increasing without notice. My latest bill was $270 for 10x 20 when we started it was $162 my second unit a 10x30 went from $180 to $360 again without notice, ridiculous we will be moving out very shortly.

This place is clean, safe and in a good location. The employees there are always very helpful and…read morenice. Shout out to Rob his customer service is top notch! I recommend this storage place if you are looking for somewhere clean and safe.

Affordable family storage is great. The facility is clean and well maintained. Desire, the manager,…read morewas knowledgeable, efficient, and very helpful. Their prices beat all of the competitors, and their policies are fair and clear. Carts were available for free to move my things from my car to my unit, and everything was on one floor so I didn't have to deal with elevators. Affordable Family Storage made storing my stuff easy and left me feeling confident it would safe and secure until I come back for it.