It was very nice to see Chandler's face, post Wisconsin historic floods at Extra Space Storage…read moretoday. His calm demeanor is welcoming; and he always delivers solutions and GREAT NEWS! He is to be commended for taking his customer service skills ONE STEP FURTHER! Thank you Chandler!

Don't sign up and pay on the weekend because they need to restrict your access so you're paying and…read moreyou can't get in don't load up your car and if you call they can't help you either there. They're good at taking your money right away though and forcing a lot on you every time you run from them b

Yes. I am writing a review about a storage facility. I would never even have known as much as I…read moreunfortunately know about them had I not moved about 5 times in the past 3 years. So, here it goes. I guess for the most part, the best things about this particular storage facility are: #1. The service and the people who work there. #2. Location, location, location! #3. Safety. #4. First month is free if you mention the special. Unlike other storage facilities that I've used (Public Storage and Uhaul), this is probably the best one. At least for me. The other places have their own pro's which I'll get to but also have some major cons. The people who work at East Bank Storage are friendly and knowledgeable. This is pretty much the ONLY storage facility close to a good neighborhood and not in some remote place in the middle of some remote ghetto. You'll see the least amount of sketchy people at this facility. The employees don't seem like crack heads nor do the people who put their entrusted belongings there. In fact, I think the employees listen to Christian rock music. The cons of East Bank; Unlike Public Storage or Uhaul where you can access your belongings 24/7, you can only access your belongings at this place monday through friday, during work hours. So, they close at 5p. And on saturday they close at 3p. And they are not open on sunday. The other major setback is that this facility is designed like a building and the units are on different floors, so there is a huge lift. The other places have drive up garages and individual units at ground level. But also exposed to the outdoors and the elements. So anyway, once-and-a-while, you get there and someone else is using the lift and you just have to wait. Luckily I've never waited that long but it could be a major clusterfuck during peak moving times. The nice thing though is that because of these hours, the facility is always being monitored. And when it closes, the whole place is on lock down. I have a friend who even rents a wine storage cellar there. So, it's basically more upscale with a few drawbacks. If you have nice or expensive shit, take it here instead of a mainstream facility. Otherwise, the others are a-ok, I guess.

Aside from the jankiest freight elevator around and the super limited hours to get your items out…read moreof storage, they charge you the first of the month and if you get your stuff out after the 5th of month, they still charge you for the whole month after assuring you when you sign up that you get prorated for the time you use in the month. I guess they have to make their money somehow and don't seem to think that following through with their statements when signing up is important. Find a nicer unit that you can access more freely (after 5pm or weekends) that actually has a more function way of moving your stuff up the floors. Never again.

Since the beginning one of the workers was very rude when I spoke to the manager she told me the…read moreWorker was getting Fire. It was her last day. I don't know. Why they kept her one more day and when I try to close out my storage, I spoke to the manager, he was also very rude just because I asked him his name. I wanted to make sure if something went wrong like the last time I could have somebody's name just in case if they asks me who did I spoke to? I will not recommend this place. They don't have good customer service. I would never rent from them.

The units are clean but one small complaint - there are only 3 push carts for a 7 floor huge…read morefacility that the office allows auction individuals to sit on for hours while actual customers have no options.

Five Star Movers showed up promptly at the agreed time and the team moved swiftly to pack up the…read moreapartment. We traveled to the storage facility where again, the team quickly and carefully unloaded the truck and moved items into the storage unit. So glad I called them.

Moved an entire 2500 square foot house mostly into storage. There was some really heavy stuff too…read moreand they got it done with 3 guys in 8 hours... Guys did a great job and were very friendly... I would recommend them...

Excellent temp controlled facility. It was clean, had rolling flatbeds available for customer use…read more(we found VERY helpful), & friendly management. We had our "valuables" & furniture there for 2+ yrs & always clean & accessible! Definitely will recommend to others!!! Deb M

Finding the new storage company of STORAGE SENSE was a life saver!…read more We had been renting four units from Public Storage on Bluemound Road in Waukesha WI. When visiting a unit in winter we found a heater condensate pipe running through the wall had frozen, burst and sent corrosive water on our things. The office was unstaffed and the 800 was unable to contact anyone for help. My 82 yr old husband and I had to move heavy items to safety, a three hour effort! Public Storage ignored our calls for help and a simple repair that was made would not prevent the same situation again, indeed it has refrozen within a day. I dreaded looking for a new company until I found STORAGE SENSE. WOW! What a change for the better! A great new facility on Sunset Drive in Waukesha, WI, is a solid, clean, secure structure with an on-site manager that really understands customer service. Erik made finding new space to move our things easy and at a better cost than Public Storage. It is a comfort to know that having someone on-site is important to STORAGE SENSE. If you are in need of storage in the Waukesha area, go straight to STORAGE SENSE! You will be glad you did.

This was my first time ever using a storage unit. I stored an entire apartment's worth of things…read morehere for nearly a year and had a perfect experience. It was DRY, clean, safe and secure, and I had 24/7 access to my unit. All of my belongings were in perfect condition after being in storage all winter. Jeff the owner was a pleasure to work with, very quick to respond to calls and emails and wonderful customer service. I did a lot of comparing other storage facilities and this was the best option at the best prices. Highly recommend.

I've been here for probably almost a few years and 99% of the time the garage door is broken so you…read moreare not able to drive inside unless somebody is there to physically let you in but if you did it after office hours, you're not able to drive inside the building which is part of what we pay for, Breonna is awesome but the rest of the management is very subpar and not helpful at all.

If I could give them 0 stars I would. NEVER USE THIS STORAGE FACILITY. They wrongfully sold our…read morefamilies property in an auction and showed ZERO remorse or assistance in helping us recover our belongings. We were paying for an initial unit. As we had a massive truck load of belongings during non-business hours, our lock on initial unit would not work. We got a hold of Jeremiah who was employed at the time as 'manager' as we were told. He just told us to simply put it in another unit for now as the lock was deemed ineffective and this additional unit was paid for through the end of the year. So my wife contacted him days later to fix our initial lock and move our belongings into our initial storage unit. Jeremiah insisted we could leave our belongings in the additional unit and EVEN GAVE US A KEY for the new unit. On September 30th when we closed on a new home and were hoping to move our belongings we opened the additional unit and it was completely EMPTY. This company had auctioned off half of our belongings to our name. We had couches, cribs, strollers, TVs, 30 years worth of clothes, unopened wedding gifts, and the list goes on and on and on. Not only did they auction off this additional unit - but their current staff showed ZERO remorse or compassion and were extremely combative throughout the process. To be clear - we had zero intention of using an additional unit and if they called us we would have paid for the additional unit if needed (even though Jeremiah claimed it was 100% okay to use) - we were never given the opportunity to do so and because of that roughly 30k of belongings were auctioned off and my late fathers belongings, my children's baby boxes, and my wife and my self's baby boxes are in the hands of a stranger as well. NEVER STORE YOUR BELONGINGS HERE! I'd like to also add all Google Review responses are AI generated and not useful whatsoever. The employee who answered my call regarding this issue continuously hangs up and refuses to have a conversation regarding this issue. It'd be great if there was an actual human behind this company Google review responses.