Richard! Man oh man! This guy is a machine! And hands down the best customer service advisor I've come in contact with. It seriously didn't feel like I was even getting a storage unit. I walked in, met Richard and we were instantly Bestfriends. The process was painless, mostly because I've rented with Extra Space before (different location). I walked in and he was completely prepared! We walked down to see the unit, then back into the office to sign paperwork. I had to buy a lock and some boxes and he guided me through how many boxes I need. What goes in what.... yada yada. Oh! Did I mention the guy was obviously in major pain from an allergic reaction and still continued to smile throughout the process! He deserves a raise, seriously! First months rent free, so that's a plus and the insurance is affordable. They have cameras on site and the place is really clean. I have honestly never had a bad experience with anything here. Richard carried my big ass boxes to my car in the rain! Love the guy! This company is amazing! Keep up the great work! read more

Serious rat infestation. Good luck filing with their so called insurance for any compensation. Their insurance company is a joke. Huge holes in the roof of the storage unit too so rats can come and go as they please read more

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Rat infested. All our belongings were ruined because there was a widespread rat infestation they knew about (but opted not to tell us). read more

Extra Space Storage - Rat infestation - Self Storage Near Me - Virginia Beach, Virginia

The prices are too high and there is rarely anyone in the office. That being said, Dion is the exception. She was helpful and accommodating in every way possible. read more

This place is a scam, they have an advertised price, but after only a month or two they jack up the price almost 50%. But it doesn't stop there, they'll keep raising the price until they muscle you out, and they were very unhelpful when I brought it up, basically saying you can take all your stuff and leave. I started out paying 230$ a month for my unit, then only 2 months in they raised it up to 330$. And then a couple months later they raised it again to 370! Classic bait and switch. Avoid at all costs if your money is valuable to you. read more

Great value and care for a storage space. We've been using them for 6 months and would highly recommend

Erica is very knowledgeable and helpful,she explained everything in detail, I would definitely recommend this location for anyone with storage needs. read more

Erica and her staff go ABOVE AND BEYOND for their customers and I would recommend this location and company in a heartbeat. I can't even tell you how many times Erica came to my rescue for one reason or another (me losing keys, locking keys in units, etc.). They are super competitively priced, the units are well lit, clean, and secure. The office has a wide array of packing supplies and locks and other misc items you may need at reasonable prices. If I ever need to use the services of a storage facility, this is where I will go-without question. read more

We agreed on a price when I signed for my unit. Extra Space raised the price of my unit by 25%, and then neglected to call me, email me or get in touch with me in anyway. When I contacted them, they said they "periodically evaluate all the units and adjust the prices." They said they would reduce the cost of my unit, but they didn't reduce it to the price I signed for. Fast forward 12 months, and they have just raised it again, without telling me. I will not be using this company anymore, nor would I ever recommend anyone else use them. read more

The lady that works at the front desk was so helpful, she showed me the different sizes of storage units so I can choose the best one.

The staff is always extremely knowledgeable and will go out of their way to make sure the customer is completely satisfied. The whole facility, including the storage units are very clean. I definitely recommend this company and will use them again. read more

The storage facility is really nice as is the office and the staff. I found out about the unit online and it was for what I thought was a good price. Then I get there with my belongings in a U-Haul truck, go into the office to purchase the unit and find out I HAVE to also purchase an insurance policy for an extra $10 a month, that it is mandatory. I think it should be my decision if I want insurance or not, it is MY stuff. I don't really appreciate these kind of business tactics, it seems dishonest to me. read more

Rented a unit here for 8 months. Great service. Never one issue. Awesome staff and service. Office staff is the best. Clean, roomy unit and spotless property. Good prices and great gate hours. Go here. This is the best. read more

I called to get a quote on a storage unit and the guy who answered my questions and got me set up with a unit was friendly enough. He gave me a good rate and I decided to use this facility. Once I arrived to look at the unit the couple who were working in the office we more than helpful. They went out of their way to make sure I was happy and had whatever I needed. The units are nice and clean and set. I appreciate knowing that whatever I store is under 24 hour surveillance. I would highly recommend doing business with this company. read more

I feel so deceived. I originally got the web special rate with first month free. I have been a customer for 2 years now and have had my rate increased three times! I'm so upset. I asked how they could justify such an increase and their response was for ground maintenance??? Beware. What seems to be a fair deal will turn into an unreasonable deal. This last increase went from $156 to $178! I just can not justify such a space for that price. I will have to be inconvenienced and find another storage company. I will be reading the reviews this time. Seems like I'm not the only one upset about this. read more

Everyone is friendly and helpful. The unit is clean and bigger then I expected. I reserve a unit on line and receive a call a few minutes later saying the unit is on a first come first serve basis. I did know that because it clearly states that on the website. I was told the size I wanted was the only one available and could go quick. I went down and rented it and everything was great. read more

Still my first month but checking availability and reserving a unit online was easy and straightforward. I received a call on my selected move-in day from Richard, who was very friendly and welcoming. When I arrived to sign the papers for my unit, Richard was very thorough in walking me through everything, gave tips/recommendations and overall made the whole experience pleasant, quick and easy. While they do military discounts, they don't for fire/police. I wasn't expecting it nor was I surprised they don't (still worth asking about) so I was not put off by it, but when he found out we are a fire department family, he said he knew what crazy hours my husband probably has so if there was ever a time we'd need to access our unit outside of their 'gate hours' to give him a call and he would make sure we could get in. I don't expect we'll have to take him up on it, but it was such a thoughtful and genuine offer, I wanted to make mention of it. read more

While the staff is nice, a lot wasn't told up front. The unit I reserved online all of a sudden wasn't available 5 minutes later when I arrived to book it even though the corporate chat said it was there and ready. Then, the truck wasn't available the day I moved in and they wouldn't allow me to use it at move out instead. Every other storage place with a truck allows that. It is not open 24 hours which is crazy because I should be able to access my stuff whenever I want. Not all of us work 9-5 so I should be able to go when it's convenient for me. The mandatory insurance is BS. I told them I had home owners to cover it and still had to pay. It's my stuff! If I don't wanna protect it I shouldn't have to! After the office staff rents you the unit they don't really seem to care whether or not you're happy. If I ever have to store my stuff again, it won't be at extra space. It'll be elsewhere even if it costs extra money. read more