This facility is well staffed, very clean, and has great security. Very worth the cost!read more

Just moved from a competitor to CSS, which had nice lighting, climate control, attractive decor,…read moregood music, friendly staff, and cost less. Best storage outfit we've ever encountered, by far.

First of all, I want to give a huge shout-out to the property manager who handled a tough situation…read morewith poise and professionalism. I walked into the front office and some guy was absolutely out of control! I get having a complaint or whatever the issue was but yeesh! The manager did such a great job trying to provide customer service to a blatantly unreasonable customer. You go girl! I've used this location for a few years and have had nothing but positive experiences. The facilities are always clean and well kept and pretty quiet all around.

Th8s location is always clean and well kept. Corin is my main point of contact and is always…read morecourteous and professional assisting me with my needs no matter what. I recommend this location. Bill 8+ yrs renting...

We've used them for several months now and they've been great! Family run business, the owners are…read moreso nice and are always available or respond quickly. Price is reasonable and location is perfect!

This is a nice place if you only have a few things to store as there are never any large units…read moreopen. The owner is a wonderful woman who has very fair prices and is understanding when situations arise to throw you into being late with rent. The biggest drawback other than no larger units available are the early closing times and when it rains hard, water will come under the door and anything in the front 1/4 on the ground will get soaked.

Debbie was super-helpful and rented me the perfect size (huge, 10'x30'). Reasonably priced, if you…read morecount it as part of rent in Santa Cruz. Debbie and her husband provide great customer service. One of my BFFs, Karen, passed away a couple of years ago & her son hadn't gone through her stuff yet. I moved into Karen's house & will be going back and forth frequently this year and next to sort through the house & things in storage. I have much of my own things to go through, and I get to help Karen's son process her stuff, too. I miss her. I'm going to a GriefShare support group & we talked about going through our loved ones' things. It's common to store things for a year or two until it becomes a little easier to process our losses. Thanks Debbie!

Best in Capitola. Car access to all units and they don't tolerate homeless and other grifters…read moreliving on the property which is the case at Public on Soquel Dr.

I'm leaving this review to share my experience with the "manager specials" at the Storage Smart…read morelocation in Soquel. About a month ago, I purchased one of the manager-special units. From the outside it actually looked pretty good and appeared like it might contain some worthwhile items, which is what led me to buy it. However, once I got into the unit, it turned out to be almost entirely junk. It honestly looked like a pile of garbage from multiple lockers thrown together. There may have been one or two usable items, but the overwhelming majority was trash. I mentioned this to the manager at the time and explained that I was concerned about what I found. I'm not accusing anyone of anything, but the condition of the unit made it feel like a lot of leftover or unwanted material had been piled together. The situation ended up costing me about $600 just to dispose of the junk and haul everything away. When I came back recently, I noticed two more "manager special" units that looked very similar. From the outside they looked decent, but the visible contents appeared to be the same type of mixed piles. While I was there the first time, another customer even mentioned they had experienced something similar. I'm simply sharing my experience so others can take a very careful look before purchasing one of these units.

Zero stars. This place only gets worse. They have zero customer service skills. The manager has…read morebeen rude every single time I've spoken with her including day one. The rate hikes are way over 10% they will give the least a mount of notice 9 days for mine. And then put massive fees with it up for auction within weeks. DO NOT RENT HERE. The pricing is just a mirage.

I have been using Extra Space Storage for about 4 months now and Brittany, the manager in charge of…read moretheir facility, is super friendly and helpful. It was a very easy process to get the exact square footage that I needed and they helped me figure that out by the type of equipment and furniture that I was was going to put into storage. They also provided me with the amount of insurance that I wanted. Their indoor storage units are temperature controlled with easy access so that you can drive up to their elevators and use their big carts for loading and unloading heavy items. I highly recommend Extra Space Storage on 135 Dubois Street in Santa Cruz. They also are at various locations, too.

Today started with a phone call from Hannah Huss saying that I was "caught dumping" at the facility…read morelast night and would be fined $75.00. I explained this was outrageous, asked to see security footage, and had to drive there to confirm the fact that I was not the bald man in the Chevy Excursion dumping trash. It is their protocol to call and reprimand before doing any checking on the information I had on file.

The Managerial group who manages this business are all outstanding and very easy to deal with. The…read moreteam consists of Dave, Sarah, Amy, and Lori.. they are always so helpful and accommodating. This is my second time of using this establishment, and I've always been very pleased. It is a very well kept storage facility., everything is very clean, and secure.

Friendly, professional, great service, great location…read more Needed a place to store our items while we were evacuated this winter; these guys were great, pricing was nice. Overall just good people.

Nicolletta at Brommer Storage was so nice and helpful all the way thru decades of storage rental…read moreand even after move-out. Nicoletta was so concerned that we got all our stuff after move-out. Very clean well managed facility.

This is beyond just storage. It is a haven run but fellow humans who treat others like fellow…read morehumans. Such a lovely place. Came for storage left with smiles and a better day.

So far is my 2nd time renting here. I'm in my 2nd month and things are looking good. place is clean…read morewell lite and secure. Front desk is helpful. Manager recommended a storage size that surpasses my expectations....she knows what size you need.

I paid to have my things stolen…read more I bought a lock from Public Storage but was not told it is common to put on wrong. I learned Public Storage regularly does lock checks because it's easy to see when people have done the lock wrong, and they add another lock for protection. The first thing the manager asked when he opened the lock for me was, Was anything stolen? When I said yes, he told me not to bother to file a police report because it wouldn't do any good. To even try to make an insurance claim, you have to file a report. I don't understand why there are not signs or any explanation about how to use the lock correctly in order to proactively avoid the kind of theft I had. I have used three different storage companies in the past and have never encountered this kind of situation. It's not like anyone is going to take the time to go over days of recorded security camera footage, so that kind of protection is also a waste. When you lose your things because you did not lock the lock correctly, you are not covered by insurance. I'm angry Public Storage did not even offer to refund what I paid for the lock, if nothing else.

Provides Good service. Staff is efficient. It is easy and quick to drop off and ship.read more

The person behind the counter was great. I paid for early delivery which did not happen due to the…read moreissue with the driver on the other end. Filing for a refund was a hassle so be aware what they sell you may not be what you receive.