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    Extra Space Storage

    5.0 (1 review)
    Open 6:00 am - 10:00 pm

    Services - Extra Space Storage

    Self storage

    Vehicle storage

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    1 year ago

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    Emily S.

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    Two Men and a Truck - Broken tv. Notice point of impact

    Two Men and a Truck

    (45 reviews)

    Edited to add: I called again on November 14 and with no surprise, Damien "stepped out of the…read moreoffice. Also, would you like to give K.L the box and bag for me? Since you're unwilling to adjudicate this matter? STOLEN ITEM(S) -- DO NOT HIRE THIS COMPANY Save yourself the stress and frustration! DO NOT hire Two Men and a Truck for your move. You're far better off hiring family members or paying extra for a company that values integrity and accountability. During my move with Two Men and a Truck on November 1st( 7634 Reindeer Trail San Antonio, TX 78238), one of my personal items went missing while in their care..a pair of Gucci Platform Slides valued at $800. The item didn't just "go missing", it was taken. There is video footage of the incident, clearly showing the last person who handled the item and sketchy behavior. K.L( initials of the individual) was seen in the footage going into the truck, coming out of the truck and closing one of the doors, going back in the truck for 6 MINUTES, you can then see him rummaging through one of my shoe totes, after 6 minutes he comes out and opens the truck door back up. What was also weird was the totes were not wrapped up in any way in the footage, but when I was unpacking, one of the 2 totes were wrapped up in tape. It doesn't make sense for them to wrap items after they already moved to the new location, especially just one of them. For privacy reasons, I am withholding the footage AND full names of the individual(s) for now, but I will not hesitate to share it publicly if this continues to be ignored. Management, specifically Damien and Joe, provided me with the full names of the moving crew involved in my move. They even acknowledged that the video footage was sketchy and claimed that they suspended the individual. This information has been included in the official police report I filed. Despite this, Damien has made no real effort to resolve the situation. Every time I call, I'm told he has "stepped out of the office," and my attempts to reach him go unanswered. They apparently can't do anything about it since they don't have footage on their end on him taking them( which doesn't make sense for them to suspend the guy if they have nothing on him.. unless I'm being lied to). This is theft, plain and simple. I have taken all the proper steps. I've filed a police report, gathered evidence, and notified management. Yet I've received no accountability, resolution, or compensation. Each individual working ( 5 guys) were tipped $100 each on top of the hefty payment, I do not appreciate your employee going through my personal belongings and taking things as they please. I haven't been able to sleep at night because I live with the fear that they may have taken other things. Until this company takes responsibility and makes this right, I will continue to pursue this matter through every available channel. Consumers deserve to be warned.

    TAKE YOUR MONEY SOMEWHERE ELSE. Literally pick anyone else but this company. I've used them for 3…read moreyears and this week they cost me 600$+ for the worst experience & broke my vanity. Damian was no help & offered me 85$ for a completely broken 200$ vanity. The movers lied and said I would be reimbursed & I know their job is hard so I still tipped them 75$. Didn't even get my tip back.

    Packsen Moving

    Packsen Moving

    (26 reviews)

    booked this moving company after getting a quote and having everything confirmed weeks in advance…read more They said they'd reconfirm the date and time closer to the move. On moving day, I tried calling them repeatedly for over 45 minutes. Every call went straight to voicemail. When someone (claiming to be the owner) finally picked up, he sounded completely confused and asked where the movers were, as if I had any idea. He said he'd call me right back to sort it out. That was the last contact I ever had from them. No callback, no explanation, no movers, just total silence. This level of unprofessionalism is unacceptable. You can't run a service business, confirm a job, then fail to show up or even communicate on the day it's supposed to happen. It's not complicated. It's literally the bare minimum of showing up for a labor job, and they couldn't manage that. Thankfully, Veterans Movers saved the situation at the last minute. I reached out in a bind, explained what happened, and they responded quickly and professionally. They arrived on time, handled the move efficiently, took good care of my belongings, and charged fairly without any surprises. They turned a potential disaster into a smooth, stress-free experience. If you need movers you can actually count on, go with Veterans Movers. They deliver what they promise. To the company that left me hanging: This kind of behavior damages trust and ruins people's days. Do better, or don't take bookings at all. 0/5 stars if I could give it. Steer clear.

    After one company botched the job, I hired Camouflage to come finish it properly. It involved…read moreassembling and moving parts of a large waterbed. The guys arrived on time, and followed our instructions, even though that was VERY challenging, considering that neither spoke any English. They were really nice and polite, though. Bottom line, I would hire them again.

    Meticulous Moverz

    Meticulous Moverz

    (20 reviews)

    Brandon was courteous and professional all the way through the process. He was responsive and…read morecommunicative which is why I chose them. Im glad I did because I ended up packing ahead of schedule and he and the team were able to get my move done a day early with one day notice from me. I was so thankful because then I had more help from my family to unpack. They wrapped everything well and nothing was broken, which wasnt the case with my movers I hired for my last move. I will say the crew (not Brandon) did start to get tired and off track toward the end but ​ended up completing about 30 minutes ahead schedule of my quoted price. I fear if we would have only had two movers we wouldn't have been able to get it done in 6 hours. (3 Br 2 Bath 1600 sq foot house) All to say, three movers was the right call for this size project. Thanks! ​

    We hired this company (specially Brandon) to help move our belongings to our new apartment. I do…read morewant to start by saying the team was very friendly and accommodating, especially when we ran into unexpected issues with our leasing office not giving us keys when previously agreed. They were patient and worked with us through that situation, which we appreciated. Unfortunately, that's where the positives end. Despite being told multiple times that the truck was "fully loaded," we returned to find several large items still left behind in our garage (see photo). These weren't small or easily manageable things -- they were exactly the type of items you hire movers to handle. At no point was it communicated that anything was being left. That's the biggest issue. If something doesn't fit or can't be taken, that needs to be clearly stated in the moment -- not discovered after the fact when we have already paid ($1100+) no longer have a way to transport it ourselves. What made the situation even more concerning was the complete lack of communication during the move. At one point, we lost track of them entirely (no response for nearly an hour)... as a result my partner ended up having to drive (12 minutes) back to the old apartment to find the truck leaving, then had to follow it for an extended period of time due to genuine concern about where our belongings were going. There were multiple wrong turns, and later the explanation given was that one phone had died and the other was in the back of the truck and couldn't be accessed. All of this happened while they had our garage door opener and full access to our home, which only added to the stress and concern. No customer should be put in a position where they feel they need to monitor movers to ensure their belongings are safe. We understand that moving days can be hectic and things don't always go perfectly, but clear communication and follow-through are the bare minimum -- and both were lacking here. While we appreciate their friendliness and flexibility, the job was not completed as expected, and the lack of transparency left a bad impression. If you use this company, I would strongly recommend confirming in person that everything is actually loaded before they leave. We won't be using them again.

    Extra Space Storage - selfstorage - Updated May 2026

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