I have been a customer for too many years, becoming more and more dismayed by the comportment and…read morerudeness of the employees. A recent incident, caused by one such new, ignorant worker, has almost succeeded in driving me away. The fees have become exorbitant. Do yourself a favor and look elsewhere.

Rude and belligerent employees who cuss out their renters…read more 2 to 3 foot gap above your storage unit wall where any storage unit next-door can reach over and get into your own personal unit allowing anything to be stolen. I would find a better place to store your stuff, we did.

Didn't know they close the gate at 9. Not a big fan of that as in some ppl work late jobs and etc…read more now I'm stuck on my couches being in my tailgate and there's a possible rain storm in city I have to drive too. Wouldn't recommend if you want to have full access to your stuff you own 24/7

I could not recommend this place any LESS to you. they will raise your 5x5 unit's rate from $14 -…read more$69 in a matter of 4 months. then when I called to ask why I never received a notice for this, they said "not our problem." this place is the worst. take your business else where.

Friendly front desk, receptionist Samantha. Good price,…read morelocation. Place is nice and clean. Will use again!

Been renting here for years (way too many years) and for the last 6 months or so have been unable…read moreto pay online. Extremely inconvenient.

I've called them at least 5 times and they've yet to answer the phone. I left a message 3 of those…read moretimes. I have not received a callback. I decided today to physically go to their location so I fought the traffic on 1604 around 3 PM coming and, obviously, going. When I arrived, there was a sign on the door that said GONE TO THE BANK, BE BACK SOON. I'm not sure what their definition of "soon" is but after nearly 30 minutes of waiting, I left. This is no way to run a business. You ANSWER your phone. You RETURN messages. You DO NOT do back runs during business hours unless you have a second person to cover the office! I know this is basically a turn-key business but for Pete sake, you are a BUSINESS!!! Act like one!!!

Wow, hands down this facility blows all other out of the water. I needed a large storage for my…read morebusiness and small office to work. Not only did I find both but I got a great deal. I highly recommend San Antonio Self Storage!

Mark was very helpful, communications great! Storage unit reasonably priced. Thermostatic…read morecontrolled units. Variety of sizes and choice of inside access or outdoor garage door like access.

The facility is well cared for and maintained. Mark the GM is kind, professional and efficient! I…read morecan frankly say that in the three years I needed their services there was not a single time I spoke with Mark that you could not sense his smiling on the other end of the call. The groundskeeper always friendly and waving at everyone! From start to finish, just easy, they are my go to storage facility from now on.

Wow! What a mixed bag of reviews. I can only speak for…read moremyself and Robert and his assistant (wife I believe) did a great job! I called him for my daughter, who had a lot of junk to remove from her property. I sent him a couple of pictures and he gave me a price that I thought was fair. He said he could be there the next day and the appointment was arranged. He was within 15 minutes of the time agreed to and that was fine. They worked very hard loading all that stuff into his trailer and we're done quickly. Very nice and professional. I will use them again.

Today was the worst moving experience I have ever had :( !…read more Initially, I decided to try out this company because someone in my old apartment complex who had recently used this company said she had a positive experience. However, my experience today was very far from a 5-star experience :( ! And very different from hers! The owner, Robert, did not take full ownership and responsibility himself, and was not too forthcoming when I already questioned the pricing in the beginning. I specifically told him that I wanted to keep my entire move to 2 hours at most. He only told me AFTER his guys moved my stuff across town that I would be charged $468 for 3 hours! The move itself should not have even taken 3 hours. When we were still at my old apartment complex, I told them that my move should be only 2 hours or less because I have a small load, no furniture (except for my folding table and chairs, and my foam mattress), and that everything was packed up before they all had gotten there. With all of my moving experiences, I always box and pack up my stuff so everything is ready to go when the guys get there. This also helps to expedite the move. However, one of the guys took a while to get started on the move. I'm not sure why with this company, the "start" time is determined by not only when the movers get to your first place, but is also determined at the moment they go over the contract with you. He spent at least 15-20 min going over the contract when the owner really should have texted or emailed me this ahead of time. Going over the contract really should not be factored into the actual move time because nothing is being packed or moved during that time frame. I already had to steer the first mover back on track because he was wasting time asking questions that were not relevant at all to the move itself, such as how much was my rent, etc. I wasn't too happy when he told me after we got to my new apartment complex that the payment for my entire move would be 3 hours = $468. I didn't think that was fair because we had already spent 15-20 min at my old complex going over the contract, and he already wasted time asking me additional questions that were not relevant to the contract. I called Robert. But much to my dismay, it was ONLY at that moment that he said my move would be treated as a 3-hour move, even though it was definitely not a 3-hour move. He also dismissed my feedback and said his movers talk' was just small talk. Other companies I have used before have always moved my small load in less than 2 hours and only charged me for a 2-hour window. The small load size has been the same each time, with hardly any furniture. For this particular move, there were also elevators at both apartment complexes, and only one long walkway at one. The Moving Forward movers did not even have to deal with stairs. I used another moving company before in another city for a complex that had no elevator, but only stairs. Those movers and the owner did not complain, and they still carefully moved my stuff from the second floor of one complex to the second floor of the new complex in less than 2 hours. As if the not-forthcoming charges were not already bad enough, I was really embarrassed by the loud music the MF movers blared so loudly when they got to my new complex, and which they kept on even when they got out. I had to ask them to turn down their music for the sake of the other residents in the complex. They also were not careful parking the truck and parked it on the curb. I had to ask them to take the truck off the curb, and I asked them to please be careful with their truck. I think part of the cement was somewhat damaged! After they unloaded all of my stuff, they hastily drove their truck out of the complex. However, the security guard said he noticed that the driver almost sideswiped one of the residents who was turning her car as well. The lady was already in the left turn lane to turn left, so she was in the proper lane. However, the driver was in the right turn lane and erroneously turned left from the right turn lane! He really could have hit her and caused an accident! Because of the seriousness of the near-incident, the security guard asked me for Robert's phone #. He called Robert and told him about that near-incident and informed him that his movers have to be more careful when they are driving. I also texted Robert and told him that his movers really have to be careful when they are driving their truck to places where they are assisting customers, and certainly be careful when they are driving alongside other people. However, he did not answer. Needless to say, this is the first and last time I will ever use this company for moving services. I paid a premium for lousy and horrible customer service. I can not recommend this company to anyone who needs moving services.

I don't usually take the time to write reviews, but my experience with Ford's Landing Mini Storage…read moretruly stood out. From the start, Jeff and Marcella made everything simple, smooth, and completely stress-free. They were both professional, approachable, and genuinely cared about making sure I felt comfortable leaving my belongings there. The facility itself is very well maintained and secure. The alarm system, cameras, and overall surveillance gave me real peace of mind. I also really value the 24-hour access--it's incredibly convenient to be able to come and go on my own schedule. The private gated entry with a personal access code adds another level of security that I really appreciate. What impressed me most is how well everything is managed. It's clear they take pride in the property and in how they treat their customers. On top of that, the pricing is very reasonable, so I'm actually saving money as well. Overall, this has been a great experience, and I would confidently recommend Ford's Landing Mini Storage to anyone looking for a safe, clean, and professionally run storage facility.

Not exactly the securest place in the area. Security cameras dont work and onsite management doesnt…read moremonitor the comings and goings at night. Units are often broken into and management has no responsiblity, their response is to "call your insurance company and file a claim!" We provided proof of a break in, broken lock and stolen items. We asked for video footage and as expected, management was unable to provide it and said... "not our reaponsibility, call your insurance company!" Rent and store at your own caution.

Hank and Joe were both great they went over everything thoroughly and made sure my husband and I…read morewere well taken care of. This place even has restrooms and alarm systems on the individual units! I highly recommend this facility!!!!

I had a storage unit here for almost 2 years. I never had an issue! The place was always clean,…read moresafe, and climate controlled. I finally moved out because I now have a 3 car garage and the store representative Glenn made move out day quick and easy! He was super friendly and made sure everything was taken care of.