Crooks! I can not believe that after a few months they would suddenly raise the storage unit cost from $57.00 to $87.00 without any warning! This is highly deceptive! It obviously takes time and money to move things in and out of a storage unit. For them to raise it such a crazy amount is absolutely absurd! It's predatory to be honest and is not a good business practice. Apparently, they change prices suddenly based on "market price." Please read other complaints before choosing this place. I wish I did. I never thought they would do something so unethical. Raising it suddenly to this degree shouldn't be allowed. I can imagine 10% higher annually, but 50% in a few months is just wrong. I truly hope they reconsider this horrible black-hat business practice. read more

Extra Space Storage - Warning! Using bait and switch tactics to lure people in, then suddenly raising rent. Google this! It's a big issue! - Self Storage Near Me - Roseville, California

Under new management- JASON helped me trouble shoot why my original contact price went up monthly. He cut my lock off at no charge and helped me lower the monthly rate to include insurance. Grateful enough he then gave me a credit making the discount active right now! Thank you Jason, your welcoming, kind and provide exceptional customer service. It felt genuine and your work ethic will surely KEEP customers. Hope you stay a while! Thank you!!! read more

Be careful of this place if you're colored. I've been questioned multiple times by new and old management going into this place using the code with MY KEY getting stuff out of MY storage unit. They will literally follow me in and start questioning me like I'm not a paying customer with a key and a code. Avoid this place if you're any color to be honest.I just can't imagine why I am raising suspicion using my own storage unit. read more

Spent a little over a year at this unit. Prior to Tanya being manager I would've given this review 3 stars but she turned that around. The storage lock would not close. I would spend a good 15-20 minutes trying to lock my storage every time I'd leave. I let the previous manager know about this issue but he only sprayed WD40 on it and called it a day. Today I was having the same problem except this time it wasn't closing. I called and Tanya took care of it right away. I'm glad she's the new manager and can tell she gets things done. Thank you Tanya! read more

Super happy with the service we received today. Erich is great. He explained everything thoroughly and with ample confidence. I had a bunch of questions that he was able to answer with lots of knowledge. Definitely comfortable with keeping our items at this location with him as the gatekeeper. One downfall is the monthly rent kept increasing. We chose to vacate due to that. But overall, great place read more

I absolutely love Tanya (I hope I spelled her name correctly) she helped make the process smooth and simple. Her energy just overflows with kindness and compassion. Even when it came to move in day for our storage unit she was attentive to detail and also was helpful to the best of her abilities. read more

I've been a long time customer here and in all the years I've done business I've never seen an employee be as helpful as Karla. She was so kind and helpful. Very impressed. read more

The manager at Vernon was the best ever. She was accommodating, professional and very helpful

I have been a faithful storage resident at this facility since 2018, I've moved around from various size units over the years to accommodate my extra space needs and I've never had any issues. I've had big drive up units and nice hallway units decent sized even my small one when I first started was perfect for me. This location is safely secured and they will pull up and check out any vehicle that makes it past the gate without putting their authorization code in. Makes me feel as if they are on top of it and my belongings are safe here. Even during the weather changes , I've never had to make a claim or have had any damage. I feel as if some of the bad reviews on here are 1. Outdated 2. Silly because just like any "garage" safely secure your belongings , package them correctly, take pictures& pay your renters insurance and you won't have no issues. And the complaint on the rent ranges ... I mean that's any business market these days, they don't make the rules or the rates and they try their hardest not to pass along the increases as much as they can, even calling and texting to give me curtesy calls and reminders. Over the years I've had the pleasure of meeting both of the Eric's at the property and they have been nothing less of AMAZING. After 6 years I'm sad to put my notice in, but only because I am moving across town and YES most definitely moving to another Extra Space thanks to them, hopefully this next location meets the same standard because you guys set the bar high. Thank you again and continue to do a fantastic job making your location feel like a 2nd home for any kind of storage needs. read more

Gated facility and clean. Safe and secure. rent price is very affordable compared to other facilities in the area. Very helpful manager. Eric read more

Karla here is so knowledge & helpful. 10/10 recommend. I will continue doing business here as long as she stays!!

Jarred and Erich helped answer all my questions in regards to storage unit , would definitely recommend this facility great rates, secure and very clean read more

had to use the bathroom had no toilet paper in restroom fast service with the toilet paper Ps thanks December read more

Pictures are worth a thousand words right!! Check mine out. Although the price is right unfortunately this place has the leakiest roof. And it will never get fixed. I've submitted 2 claims now for wet boxes, mold, workout equipment rusted, etc and every time I visit after it rains my stuff is still soaking wet. They suggested putting a plastic tarp over everything. Really??? How about you take my money and fix the roof! The storage unit refers you to insurance but it's a 6 month process to get reimbursed. I'm moving my stuff to another unit as soon as I have some time off! Consider yourself warned. read more

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We came in to this business to get prices on a storage unit ! The guys were amazing. Eric and Jarred were so helpful and very very nice ! We got a unit here and we feel very happy about it ! Great guys ! Thank you !!! read more

Service was excellent. Storage space is clean and convenient. Erich was very helpful with information and nice.

STAY AWAY FROM THIS SCAM OF A PLACE! I should've listened to the reviews to begin with. We got this storage space beginning of May. It was $90 but we asked to upgrade to a bigger storage due to our stuff not all being able to fit so they said "yes for $1 more!" So you think wow what a deal right ? NO!!!! They're liars. The next month comes and we get billed $130... well whatever we needed a storage so we decided to just let it go. This month we get a letter in the mail that our storage price is being raised to $200!!! Raised by $70 more! RIDICULOUS. They wrote that they're just going by the rates on all storage spaces but that is the biggest lie ever because by the rest of the reviews I read, they're known for this. A bunch of little scammers that will steal your money and make up a stupid excuse as to why they're raising it when in reality, nothing is true that is said. I warn anyone who wants to come here. DO NOT unless you wanna get scammed. They'll first make it seem like they are giving you such a good deal just to lure you in and then slowly through the months they'll raise the price read more

Clean facility, decent pricing, friendly and informative staff. Worth your time to check it out.

I've rented twice from this location and have been satisfied both times. My first stay was about 6 months, my second was a year and some change. There is always someone to talk to at the office, friendly staff and grounds were always kept clean. They do increase your rent gradually the longer you stay. Mine went up about $8 within a year and a half. Overall, good experience, no damage, no problems. read more

We just rented a unit online this afternoon and then went to the site to check out our unit in person. Our unit had some lock issues, which Erich the on-site manager fixed quickly and efficiently. We had a pleasant experience and are pleased with the customer service we received from Erich. read more

Friendly and organized service. Great to do business with. Clean and safe. Erich was so friendly and helpful. Highly recommend !

I'd give them 0 stars if I could. Was a customer here for 6 months before they jacked the rent up. Now for some reason my access is suspended just trying to move my stuff out. Just got off the phone with you guys. Paid my invoice. Was taken off auto pay when I respectfully called to give a 30 days notice was told I didn't need to do so. Well I guess during that phone call YOU elected to take me off auto pay and didn't inform me you were doing so. Thanks for wasting my time and money. I had to find a truck and helper that I paid to be denied because someone there took it upon themselves to remove me from Payment without me telling you to do so or informing me that it was done. This place is a joke read more

Do not store your stuff here! My husband and I had a unit here and for about 6 months We stored a lot of household items, couches , coffee table, desk, and almost all of our sons baby items, crib, bedding, clothes, ect. When it came time for us to move we went to get all of our stuff out of storage. EVERYTHING was COVERED in RAT DROPPING! and chewed up! The storage company said that they weren't responsible for the damage and to take it up with our renters/homeowner insurance (which had a high deductible) DO NOT STORE YOUR STUFF HERE!!!!! read more

I posted a review a few months ago. This was an extremely easy sign up and move in process. The manager is great, always calls back. BUT I would caution newcomers to pay attention to price. I rented my unit for 109.20 including insurance. On my 3rd mo I received a letter stating my rent would be increased to 152.69. I called apparently Extra space raises the rent on units with "internet deals" They kind of have you by th3 short hairs. I just mov3d in, I'm moving to another Co. This felt shady to me. read more

After years of feeling ripped off storing my things at other storage facilities I just happened to find Extra Space Storage on 6th Street in Roseville when I moved in right down the street. To my astonishment they were half the price of what I was paying with their competitors. And the manager there is the best! His name is Eric. I am one of those people who ask a lot of questions and he answered everything very honestly and without being annoyed. Then he worked hard to find me exactly what I was looking for. It's rare you find this caliber of customer service in the storage industry today, and I know! I've been storing things for over 30 years. If you're looking for Storage in Roseville you need to check this place out. I wished I had found them years ago! read more

The unit itself was great. The gate hours were good but it kept going up in price too often.

Perfect spot for leaving our ski gear. Handy to I80. The sign up process was a breeze and the folks were extremely helpful. Our second time using Extra Space here in Roseville read more

Extra Space Storage was an extremely pleasant experience for me. I felt that my possessions were completely safe with their security cameras and electronic coded gate. Erik, the facility supervisor, provided excellent customer service with his professionalism and pleasant courtesy, at all times. He made himself completely available for all of my storage needs. I highly recommend Extra Space Storage to all my family and friends. Thank you! read more

I was so thrilled with the folks at Extra Space in Roseville and how they made perfect suggestions about what size unit to get. When I had to move my belongings in Kona into a storage unit, I decided to go with Extra Space over there. They were just a professional and accommodating. read more

This place is awesome...I've used this storage for about 4 months and I'm amazed at how clean and we'll kept it is . normally I'm running around and have alot on my mind. As a result I forgot some items outside my space.... I remembered once I got home.... I got on the phone and called the the storage .. Eric picked up and took time out of his schedule to go get my stuff and keep it until I had a chance to go back...b4 this I never had a chance too meet him but I always see him running around really busy helping clients. That's why I was so surprised that he promptly helped me. Thanks Eric!!!!!! I'm sure the positive attitude and willingness to help customers is in their training manuals. But it's still nice to see people today having good work ethic. I recommend this unit to anyone who values a professional staff onsite, and cleanliness. read more

The office staff was friendly when I handed over my $100 to start using their facility and that's where it stops. I lost me keys and was expecting a moving van on a Sunday so I called the emergency line and was told that there was nothing they could do and I should call a locksmith I asked is there one you can recommend I was told no and there was nothing else they could do. I called a locksmith he was in and out in less than 10 minutes and charged me $100. The following Monday I called the office staff and discussed with them my aggravation. Not only was The emergency operator inapt. I found out the manager of the facility lives on site and was there in the living quarters but not allowed to assist adding Insult to injury. If you can, avoid this place. It's far off the beaten path too. I will need to do follow-up checks due to reports of rodents. read more

Really friendly office manager helped us move in. Could use some updates on the doors that lead into the smaller storage unit spaces. Looks clean from what we can see thus far. Just moved in a few weeks ago. read more

They were the best priced after I shopped around, also having many convenient nationwide locations helped me when it came time to sign my contract and reserve my unit because any location can handle the paperwork for you. They were very on top of things when I used the unit for the first time they went and checked after I left and noticed I had not locked my unit properly and called me right away to let me know so I could come back and secure it before I left town, I also really appreciated them working with me on how long it took me to come in and sign paper work, they were very accommodating and understanding, as we all know that a move can cause all kinds of things in life to be in upheaval. Only negative keeping them from a 5 star is they really hound you for the review, I understand from a business owner perspective but just a word of advice give them a review right away :) read more

Nichole was extremely helpful with the storage renting process. She made sure we were set every step of the way! Go to Extra Space Storage!!

Best prices in the area, very friendly and accommodating staff. It seems like it's in a safe location, and a pretty secure property...really can't complain about anything. read more

02/07/2016 I had my unit available the same day I put a hold on it. The follow up call occurred within a minute of my online reservation. When I completed my contract, the representative brought me to my unit and I was able to place my lock on it the same day. I definitely like having a credit card on file. This allows for automatic billing so it is one less thing I have to think about. I started moving items into my storage a few days ago without any problems. The only possible foreseeable problem will be when I move my larger furniture in this unit. The entrance is a normal size door and I will have to manipulate my furniture at odd angles to get it in this storage unit. Updates to this review will follow as time continues. read more

Check-in process was very smooth. The entire rental process was done on the computer, either from home or at their office. No annoying paper forms to fill out. Easy to add authorized persons to access the unit. Polite and professional staff. Clean unit. Overall, my impression is that Extra Space Storage is a well-oiled operation. read more

Great location and excellent price. Michele at the front desk was extremely helpful and very accommodating with our request for a space. The site was clean and has easy access. We just moved in this weekend and had no issues. read more

Michelle made sure I had a great spot for my new RV, she made the process easy and offerred a great rate . Bo helped get all the paperwork done , so am very happy to have my new RV stored there. Thanks MIchelle! read more

These people may be nice to get you to sign up, but are incompetent when it comes to canceling your payment once you leave. I called back in July to let the guy know I will be moving my stuff out and he told me over he phone he made the note and just had to take the lock off, and the account will be closed come 7/23/15. Well, Come August 1st I get $80 withdrawn from my account. Wtf!!! I spoke to the manager there. He said he would credit that and make sure the account gets closed. Then BIG SURPRISE!!! September 1st comes and another $80 withdrawn. Are u serious?!!! My advice to you is if they require a card info on file........DONT DO IT!!!!!!!!!!!!!!! I had to close my account and dispute these charges because these idiots don't know how to do their job!!!!! read more