Best Storage Company Around! I have been a nomad the last couple of years. I have moved from Murrieta, San Diego, and now Rancho Cordova, CA. Based on my age, I have collected a lot of memories and furniture that I keep whittling down, but it's still too much to house in my newest home. As well, not only have I downsized, but my 80+ year-old parents sold their home of 57 years and are now living with me. YIKES! To say the least, the 'letting go' process is not only arduous, but mentally taxing. So, I realized the best way to deal with it was to store as much as we can and go through it little by little. But, I've been to storage units. Most o them to me either look unsafe, unclean or unprofessional. But, Extra Space Storage, in every location I have used, is TOP NOTCH! My latest experience with the newly-built location in Rancho Cordova, on Tributary Point Drive, has been nothing less than amazing. Both Jacob and Jackie truly go out of their way to be both professional and accommodating. I mean, I started off with two 10x10s for me and my parents, which I thought would work, to downsizing it to one 10x10 which I thought would be enough, then I went back up to one 10x20, which is 'just right'. Extra Space Storage has cameras EVERYWHERE! Loving that! They have an on-site bathroom, which they keep very clean. And, there are no 'questionable people' looking like they are living out of their units. Their rules and regulations are on point! So, if you are looking for one of the newer facilities, for Extra Space Storage, you should really check this place out. They currently have some fantastic specials to incentivize filling up their capacity. You just really can't go wrong choosing them. read more

I initially called trying to get information on the storage facility. The customer service agent was very helpful and was able to find the lowest price in the area. I received a promotion of one month free as well. They put in a reservation for me and were able to hold that price for 2 weeks and I wouldn't have to start paying until that period/whenever I moved my items in. When it came time to pay for my reservation I had trouble navigating the process. The customer service person who I called instructed me to click the link that was sent to pay for the unit etc but that process did not work. I am not sure if it was because I was using my cell phone or what the issue was. I was able to find another unit same deal and reserved it that way. Upon arrival was when things got a little tough. There was an office but it was locked and a sign stated they were on property and to call but I figured I could try to navigate myself. First; there was two gates and I just guessed which one to go into correctly; but I think either would have worked just one could have been a shorter drive. You need a code to get into 1) the gate 2) the doors to the building 3) the elevator. And a code to exit! 1) the gates. Pretty sure the app has the two gates labeled incorrectly: i.e. opening gate 2 opens gate 1 from the app. 2) which door to enter? How do you know where to go? After wandering around the property I found an elevator but who knows if it's close to your unit. There are no maps, anywhere. It's so easy to get lost. At one point I thought I found my unit because of the sequence (think 1, 2, 3, 4, 6) where's 5?! It's Around the corner. Anyway I found it and we got it figured out. Maps would be very helpful. Labeling areas like doors too. Or even an instruction like take your first left and walk down the hall or something. read more

I think this is the first time I've been the first reviewer. I have rented MANY storage units in my life, this experience was by far the best and easiest I've ever had. I have went to Public Storage many times before and I was going to this time. After experiencing problems navigating the PS app/site trying to find a climate controlled unit, I decided to call PS. I was transferred three times and the customer service was horrible. I'm so glad I found Extra Space Storage. The app was so easy to use, the rates were great and the store manager (Jacob C.) was just the best. read more

The whole process of reserving a space was smooth and seamless. The customer service was above and beyond. They were super friendly and informative. I got the exact space I asked for and was available immediately. Jacqueline was so sweet and offered to help in any way I needed. read more

They immediately confirmed my online reservation for a large, climate controlled unit in a new facility. When I arrived to claim the unit, the employee gave me TWO unit numbers. Perplexed, I asked why I had two units when I had reserved, and been CONFIRMED, for one. He told me they substituted two smaller units for my one larger one and that "it is within our right to substitute without notice as long as it is the same amount of square feet." They have no any idea the size of the items I would be placing in the unit! I was not asked if this substitution would work nor was I notified that they had made this substitution! (Later on he let it slip that the substitution had been made NOT because they didn't have the unit I requested - they did - but because the smaller units weren't renting as well!) He suggested I go look at them to see if they would work for me. When I asked if he was going to help me locate the units I was told "I would but I don't know where they are either, we don't have any site maps. Just walk around until you find them." After I found them, I requested a location further away from the main door and they accommodated, offering me the newly opened second floor. It didn't feel like the second floor was climate controlled as it was very hot and humid. I dismissed it knowing the second floor had just been opened for use earlier in the day, thinking maybe it needed time to adjust, so I moved my things in. A couple of days later I noticed that the climate condition hadn't changed. When I asked about it I was told the temperature was within their acceptable limits and they did not control the humidity. Knowing the heat and humidity would damage the items I was storing, I requested to move back down to the first floor where it was cooler and less humid. When they offered me a unit back on the first floor they offered it to me at a much higher rate than what was advertised, confirmed and contracted! Stating "prices can change at any time." It had only been a few days! And it had only been that long because that's how long it took them to get the answer about the climate control issue I had brought up! I should have paid attention and walked away at the very beginning when they gave me something different than I requested and they confirmed for me. Lesson learned. I moved out immediately. read more