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Extra Space Storage

2.8 (23 reviews)
Open 6:00 am - 10:00 pm

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4 months ago

Excellent customer service. Very knowledgeable and accommodating. The facility is clean, secure and very well maintained. Robin is amazing!

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Emily S.

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2 years ago

Robin is the best!! so friendly, and helpful. Helped us with what we needed quickly while giving us wonderful conversation

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Emily S.

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2 years ago

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Emily S.

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5 years ago

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Emily S.

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2 years ago

Good people. Reasonable pricing. Feel safe in the area. Angie is so kind. Always happy.

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Emily S.

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2 years ago

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Emily S.

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2 years ago

If you choose Extra Space Storage, be prepared for your rent to increase by nearly 100% after four months.

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Emily S.

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2 years ago

Rented a space fir a few years and had absolutely NO issues. Clean friendly service.

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Emily S.

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2 years ago

Everything is great but the rates after five months my rent almost doubled from $59 to $108 !!! I can't afford that almost 100% increase

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Emily S.

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3 years ago

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5 years ago

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Emily S.

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3 years ago

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Emily S.

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4 years ago

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Emily S.

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5 years ago

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Emily S.

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7 years ago

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Emily S.

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5 years ago

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7 years ago

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Emily S.

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7 years ago

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Emily S.

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7 years ago

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Emily S.

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8 years ago

Super clean and organized. Julie was instrumental in helping me get set up and showing me around. Great experience!

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7 years ago

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Emily S.

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7 years ago

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8 years ago

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SecureSpace Self Storage Centennial - SecureSpace Climate Controlled Self Storage in Centennial - Portland, OR.

SecureSpace Self Storage Centennial

(26 reviews)

Centennial

Main issues: 1. pricing lies (a bait&switch style of pricing). 2. Automatic "insurance" that covers…read morevery little. 3. Their online account access. 1. Ignore promotional pricing - once it's over they happily increase monthly rent by 70% of the normal rate. READ: PRICE WILL INCREASE ON THE 4th MONTH. This is consistent and likely an established business practice. Case 1: promo pricing was 50% off first two months. Large (intentionally nonspecific) unit- $136 "normally" with $68 as rate for promo pricing. Rented in June. Then, rate jumped by $88 to $224/month. Given notice in last week of September (25th) for November new rate start. After raising a stink they dropped it by $22. That's still $66 over what I budgeted. Case 2: Had to get a 2nd unit last day of move and didn't have time to go to a different place (believe me, I would have). A smaller unit at $42/months as "standard rate" (October '25). Promo discount of 50% for first 2 months. Notice received in December (26th) that rate will increase to $75 starting February. Again, over 70% increase in cost. And $33 above budgeted. Like clockwork. They claim: [*Warning - eye roll following reading their statement may cause pain*] "We understand that any change in pricing is significant, and we want to assure you that this decision was made after careful consideration. Our team is dedicated to providing you with the best possible storage experience, including ongoing maintenance and upgrades to our facilities." I watched this building get built. It's new. Upgrades..? No. Maintenance, okay but what kind of incompetence didn't plan for that in initial pricing? It's not incompetence. It's shady and unethical. Cowards. What does $100 get you every month? 2. They make you pay upfront for insurance at $12/mo that covers up to $2k. I suggest not storing items at $200 a month if it's all worth less than that. I gave my documents quickly. I was still charged (for first unit) and had to ask them to refund me since I was charged again. I got a second unit as noted - under the same account, passcode, email etc. They still preemptively charged that insurance despite my private policy being on file already. Needs more refunds again. Very dumb. 3. They have an online account (kinda) but it's limited in function to strictly facilitating them getting your money. You cannot see itemized statements. You cannot submit or view documents. You can update your basic info and payment info and see payment history (only total they took from your account so nothing useful). You must request actual itemized statements EVERY MONTH if you want to see what that extra fee is for. Only positives are the doors work and it's relatively clean. But it's new...we'll see how far their maintenance goes. Go elsewhere.

I have had a 10x14 storage unit at this facility for just over a year and, in that time, my rental…read morefee has been increased by more than 150%. When we started, my "introductory rate" was $103 and the following month it was $183. 3 months later, it was increased to $246 and, at the beginning of this year it was increased again to $279. There is an ongoing promotion and special introductory rate combo where the same size unit is $51 for the first 2 months (the promotion states "Half Off 2 Months") and then $102 after that. Upon seeing this, I thought I might go into the facility to try to negotiate my rental and was met with absolutely no flexibility. I was told that the current promotion and subsequent rental fee was only a promotion and did not represent the complete cost of the unit. When I asked if there was anything they would be willing to do to work with me, they simply stated that rent increases are normal for everyone and they were unable to make any adjustments. So, I will be vacating my unit before the end of this month because of these unreasonable increases.

Extra Space Storage - selfstorage - Updated May 2026

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