First of all and most importantly, they've got great customer service. It's managed by a very sweet…read morecouple who are interested in making sure you've got what you need and are happy with the experience. They live on-site which is super convenient if you ever have an issue you need help with. They've got plenty of units, including some that are climate controlled. They're staffed 9-6, with 24 hour gate access. The facility is between Greenway and Bell, near 12th St. I like it because it's close to main roads, but not on them. Highly recommend it if you need a safe, affordable storage option. Mike and Colleen will definitely help you out!

The lady that runs the storage facility is horrible she profiles people, and if she thinks you're…read morehomeless you get evicted! I mean United States veteran and I was totally disrespected the worst I've ever been by Colleen her husband on the other hand was very respectful and good customer service!! Now granite I'm not going to say that I was the perfect tenant because I was there a little bit too long but I was working the whole time I was there and she said that I was sleeping overnight which was not the case and she also went into my unit without me in there because I didn't lock my unit the right way so she decided that she would take it upon herself to go inside of it which is totally illegal,worst storage facility I ever rented from, and will never rent from them again, and advise other people not to rent there

I had a great experience with Virginia Smith. She was very helpful and professional and patient…read morewith me. She could train other people to work the way she does. Shout out to Virginia!!!

Upon walking in Virginia was super nice & helpful. She explained the storage & access times,…read moreoffered her assistance with anything else I may need and seemed very pleased to help. I am new to the area & would love to keep seeing her when i come to visit my unit .

I rented a unit online which went well then I went in to the facility on McDonald Dr and met with…read moreYolanda who was wonderful. She was helpful and thorough. She made the process easy. The facility is clean and well lite and in a good location.

Just leased a storage unit a month ago. When rent was due, I hand delivered a check to the office…read moreon the 27th. Three days later, I received a text saying my rent was past due. I called and called (they were open) and no one answered the phone. I left a message saying I had a receipt for my payment but then 2 hours later I received an email saying my rent was past due. So, I drove over there and tried to get an answer about why this was happening. "Girl" at front desk didn't have a clue why $1 was still showing as open, even though I explained Yolanda told me what was due when I brought the check into the office. It was very frustrating. I would not recommend this establishment. My neighbor told me they used to rent there but had their rental amount increased 3x in one year!! I'm going to move out.

I really wish I knew the young lady at the fronts name but after reading all these reviews on the…read moregreat service they had from a lady named Sherri working the front... I'm going to assume that's her. The first time I came in to rent the unit she was extremely helpful and I feel like that isn't a common thing around here. I commented to my friend who helped me move in that I must write a review about her.... Well being as how I was moving it slipped my mind at the time. But again today I went in the pay my bill and she was just so sweet and carries her self very well. I've rented from other public storage places before and she has definitely made this place stand out in my mind by far!!! THANK YOU!

First of all, you rent units that are listed at this address, that are NOT even located at this…read moreaddress. You don't bother to give the address of where the rest of the units are. The other address on 71st hidden way back off an alley behind whattaburger off Thomas road. Then those indoor units aren't even climate controlled. After speaking to many people not one person said to me, hey the unit you just paid for isn't at the address it says it is and not only that, they're 104 degrees inside and it gets hotter and stuffier the further into the indoor units, the hotter it is. There's not even fans to move air around. Then when you finally find it you can't get the gate code cuz there's no kiosk to finish the process. I was told to go to Pima rd location . It was almost 9 and it needed to be done no later than that i was told so I could get the code and use the 24hour access I paid 35.00 and put my stuff in there. I looked everywhere but couldn't find it . So I called customer service and as it got to be just minutes away from 9:00 I just needed the guy on the phone to tell me where the kiosk was. As I'm talking to him and explaining the situation while walking as quickly as I could to an area it might be, he kept asking for the address where I was . I told him Pima rd in Scottsdale. That was not good enough. I said I don't know the address. He wanted me to find the address for him. I told bim sir, I'm I'm using my phone to speak to you while walking over to another building: he again said he needed the address. I kept telling him I don't know, but it's the only one on Pima rd in Scottsdale. But he kept repeating it as I'm totally tryin to walk and talk to him. I don't have time stop and swipe my call with him to do a damn google search. I said to him, you work for public storage. You find it. That's your job! Then he asks me for the zip code.... 3or 4 times consecutively and before he begins to repeat it each time I attempt to answer him .. he asks for zip code not allowing me to answer me because he kept doin that instead of letting me answer him. After the 4th time i finally was able to say full zip code. Then he says, that location doesn't have a kiosk! The way he said it was very accusatory as if I'm a dumbass for being there. I told him i was told that's the location to go to. He says , anything else I can help you with ? I said yes, tell your boss I said you do not belong in customer service and thx a lot for making my night harder than it needed to be. The next day I ask for a transfer but I didn't get it in time to be able to unload the truck so my stuff was taken to a friends storage unit in mesa- not at all convenient. Meanwhile the one on 71st not 70th wants me to pay money for rent that's past the 30 days I already paid for and don't even have a unit to use yet. I was told that there's no obligation to rent for more than a month. Well that's not true . Unless you move in on the 1st, you will have to pay for amount of days left in that calendar regardless whether you paid from the 25th to the 25th you will also have to pay an extra for those 5 days . Long story short, they wanted me to pay for the last 6 days of July even before I moved in and after I already paid for a month before they would transfer me

I wind up renting Uhaul trucks or trailers about 4-6 times per year. Not everyday, but enough to…read moreappreciate the differences in quality service. Last week was my first rental from this center. I was thrilled by the experience. The manager portrays a great mom and pop feel, not a corporate chain. Everything was ready on time, clean, and easy to pick up and go. Return was even easier. My new go to Uhaul facility. I look forward to the next visit!

HORRIBLE EXPERIENCE! NEVER EVER EVER RENT FROM HERE!! Rented a van for two hours to move a ping…read morepong table. A $40 rental turned into $1300 plus tax (for a total of $1534) after they charged me for a "cracked odometer." Absolute and complete LIE!! We all know that there is NO WAY we cracked an odometer. They are SCAMMERS AND LIARS. Fortunately we used our American Express to pay the bill. They can expect a fight to the end. They will NEVER see the money and will never get our business again. We have used multiple other UHaul locations over the years, and never had an issue until we used this location due to it's proximity to the ping pong table. What a terrible excuse for a business. They don't deserve to carry the UHaul name. This is 100% FRAUD.

My husband & I needed a place to store our things after moving to Phoenix & are so grateful we…read morefound Guardian Storage! Denise runs the show there & she went above & beyond. (Another negative review stated that Charlene was terrible, but that person doesn't seem to work there anymore.) I never thought a storage place would stand out much to compel me to write a review, but this is no ordinary storage center! Things we love about Denise & Guardian Storage: - She was the most responsive of all of the storage places we called. She was the first one to call us back & maintained that quick level of responsiveness ever since. - Super warm & friendly. She made us feel so welcome & at home. - Very honest, upfront & fair with the prices. Every other storage place had shady and/or high pricing...and they would beat around the bush in telling us what that was. - The location is very secure. We felt very safe & at peace leaving our things there. - Denise has a very cute dog there too & if you're lucky, you may get to see her! Trust me, you will love it here!

Horrible experience dealing with this company. The person running the storage site (Charlene) is a…read moredimwit ditz. Not name calling just a perfect example of who this person is. She pulls the bait and switch routine shows me the spot for my RV. When I come to park my RV someone is in my spot. It's Sunday so office is close, so I call and leave a message. Monday rolls around no call back yet. Give them another call during business hours. No one picks up, I leave another message. Finally get a hold of her afternoon. She is completely oblivious to know who has parked there even thou she lives there has array of surveillance cameras at her office desk and supposedly has files on every vehicle parked there. She keeps telling me she will call me back but never does. After a week and no response I asked them to refund my money. Now waiting to see how long this will take.

I couldn't recommend Tatum Ranch Storage Solutions more than I already do! Marty and Patty, the…read moremanagers really know how to connect, and treat their renters like family! They are so friendly and accommodating! They are here to help you, with all your storage needs, and not to take advantage of you! Your items will be well kept, and stored in a clean and climate controlled unit. Access is awesome and easy in maneuvering, any vehicle in and out with ease! From the beginning of storing our household belongings, to packing them back up, to their forever home, it was easy as; 1 2 3! Marty and Patty were so helpful, and offered us their moving van for easy moving convenience! Like I said, they are here to help you with all your needs, and make life so much simpler! We were actually sad to leave! Who can say that about their storage unit supplier? Anyway, You will not be disappointed in doing business with these good honest folks, and trusting them to protect your most beloved belongings!

We were looking for a storage place on or near Cave Creek Road. We checked out several places. This…read moreone had the right size for the right price. We've had our storage unit for several months now. Recently, we needed to switch the type of unit we have. The transition was easy. It's run by a husband and wife team. We've dealt with both. They have been very helpful and courteous. Prices are comparable if not cheaper than other places in the area. If looking for a unit, worth checking out!

James was amazing! I called in, and he took care of everything for me the same day. He even gave me…read morea tour so I could choose the best unit from the available options. He was super patient, answered all my questions, and made sure I understood everything. The facility itself is super clean and well-maintained, which was a huge plus. I also found out it's family-owned and operated--love supporting small businesses, and on top of that, you save on all those big company fees. Definitely recommend this place!

I went into this facility thinking they had U-boxes but Sherry explained to me that they didn't and…read morelooked up a U-haul place that did. She was so kind, personable, patient, and informative. She went out of her way to help me knowing I wasn't going to do business with her. We need more people in this world like her!