We needed storage, and are really pleased with Traci's customer service at this location. Traci…read morewent above and beyond to help us on multiple occasions.

Great security to property, easy transfer to and fro and clean. Stay is always respectful and…read morehelpful.

The Limerick location and its area manager are the most unprofessional staff I've ever encountered…read more Compass Storage Corporate needs to pay attention to the caliber of people they hire to interact with customers paying high dollar for sub service. My monthly due date is the 8th. Like many Americans, money is tight and I knew that I would be paying a $20 late fee - but that I also had a 5 day grace period. I started receiving phone calls on May 11 from personnel in this location telling me that I needed to pay my bill. The next phone call was on the 13th and I spoke with the representative and told her I was aware that my payment was late. All total - I received 8 phone calls and six text messages regarding my account. It was worse than a collection agency. Because I've never been this late before (groceries, gas, medication VS. paying storage who wins?) I did not know that an additional $20 was assessed four days after the first assessed penalty. I have rented from this location for over 7 years starting when it used to be Metro. I had a testy exchange with George on Saturday, who implied that I was trying to skip out on my bill and that they deal with this all the time. He also said he'd "try" to pass my concerns along to the area manager, but he's not in control of her schedule and hopefully she'd get back to me sometime this week. I was outraged and called the corporate customer service number and explained my offense. The area manager finally called me today and it was - again - an abysmal, defensive conversation. I learned that $40 is part of the "late" fees and accepted that; however, my complaint was that I was being harassed and maltreated as a longtime customer and that the texts and emails are excessive. She proceeded to interject and said she'd let me talk and now it was her turn and that because I keep interrupting her she can't help me. She essentially defended the actions of the Limerick staff and never once treated my concerns as valid. It's not about the money anymore - it's about the professional disrespect that she is green lighting. DO NOT RENT UNITS FROM COMPASS. THE LIMERICK LOCATION IS THE WORST AND SO IS THE AREA MANAGER. I cannot WAIT to get my things and leave after spending thousands of dollars over several years. The price hikes are also so out of control that it borders on extortion.

We used the Limerick location for a while. The rent for storage seems to go up every 3 months…read more Since they took over this location from MetroStorage they have increased the rent 3 times. We are moving to another local storage company.

I began storing my things at Storage Sense 2 years ago, and my monthly fee was $257.10. In 2 years…read moretime, the monthly fee has increased to $304.22 for exactly the same services. This increase is outrageous. It is unfortunate that owners of storage businesses now seem to top the list of the most unscrupulous business owners in existence. They take advantage of people simply because they can. They will get their comeuppance for their greedy behavior, because there is a God who sees what they are doing. In the meantime, I will strive to have my things removed as soon as possible, and I will never use their facility again nor will I recommend them to anyone.

I'm less than impressed with this business, after wasting an hour attempting to acquire a storage…read morespace for my business. While Shenika at the front desk tried to be accomodating, she clearly needs some experience in customer service. I know from experience that it's hard to juggle multiple demanding people at one time, however, being the only person in the office of a certain ethnicity, it was rather obvious that my business wasn't as important as the dead-beat who kept arguiing his way into his space that he hadn't paid for in months, the lady who continually had 'one more question' - and anyone else who walked in off of the street, etc. I waited patiently for over an hour (AN HOUR!) - only to find that the original quote for the space I'd selected wasn't the amount i was told. I walked out. CubeSmart might consider adjusting their business practices to tell people UP FRONT of all their additional fees & taxes before wasting an HOUR of someones time, only to find out that a $119.00/Month space is really a $130.00/month space. This model just sucks. I'd look elsewhere before going here. I'll stick with Public Storage, for now.

It's right off the highway... a bit confusing to navigate but once you know your location of your…read morelocker, you will be ok. The thing is, the ventilation isn't the best. It's a huge building, units vary. There is only one elevator, so you got to wait for others to load and unload then take your turn. Secondly, the loading dock is small and depending on how small or big your car is, you may or may not fit. Sometimes you have to sit and wait for a trolly U-boat.

Nothing fancy or special about this place as a facility itself. Currently owned by CubeSmart, no…read morelonger known by any other name. Special shout out to Herisha who was incredible at their job and made renting a new space easy and quick. Remember, as a general rule, storage rental facilities are largely unregulated which means they can raise your rent with 30 days notice to pretty much any amount they want and they know they have you on the hook because you won't want to relocate your stuff. If you get a quoted price online, lock it in for six month or a year by pre-paying if you can. ALSO remember - you can get your own rental unit insurance from any number of companies for half what the rental unit companies will charge you and bring in proof of insurance at the time you rent (but you MUST do it in person). ALSO ALSO remember - you can also bring your own secure lock and not pay $20 for one of their locks. Do all of the above and any smart reasonable manager or employee is going to make your rental process smooth and painless.

Public Storage is a terrible company to do business with. Despite that Don and Kip provide…read moreexcellent customer service at this location. Liz Empanadas El Coqui

Bensalem Pa. location... raised the rent $100 in one year!! AND ITS INFESTED WITH RATS!!read more

Liz is really amazing thank you so much super helpful Liz make sure customer is always happy and…read morethings are safe I highly recommend this place thank you lizzz

My husband and I are using Store Space while we take an extended road trip. We found the rates…read morecheaper than nearly all local competitors and since we don't need regular access, we decided to pull the trigger based on cost. When we showed up, though, we were really happy with the decision. The space is clean, with ample carts for loading and unloading. It's not in a safe area of Kensington, but the hours are limited right now so that staff is on site to keep an eye on things. Most importantly, the service has been great. I'm surprised by the review below--I wonder if they've changed management or at least staff? Because in just two short weeks, one of their managers Michael has already become one of our favorite people. He was friendly from the start, showing us around the space and making sure we were happy with the unit we'd booked online. He went above and beyond when I ran over their official hours trying to load some last-minute belongings before we left on our trip. I was stressed, overwhelmed, and working as quickly as possible. He kindly told us not to worry and then left us along for another 20 minutes to finish up. I'm sure staying late at work was the last thing he wanted to be doing at 6pm on a Saturday night but he sent us off with a wave and the same friendly demeanor. A storage space is a storage space, but for the price, cleanliness, and the service, I highly recommend Store Space. Pro Tip: the "ground" floor is actually the basement and requires an elevator to reach. It's discounted for that reason, but we definitely misunderstood the online advertising. 1st floor = ground floor (no elevator required).

Tempest, the manager, is excellent. She is welcoming, knowledgeable, warm and experienced. She…read moremade out move-in seamless and pleasant. Highly recommend working with her at this location!

The hours on here say that they are open until 4PM on weekends, but they are actually only open…read moreuntil 3:30PM for move-in/move-out. Despite this, the customer service is amazing. After an 18-hour round trip move (and catastrophic experience with UHaul), Patricia was so kind to me. She patiently told me where to pull into the loading dock, stayed to make sure my access code worked, and showed me to my unit. She stayed from the remainder of the 45 minutes it took us to unload and reassured me that everything would be okay. Moving is a deeply difficult experience in the best of times, but Patricia took so much care to help me through this process. If I could give more stars I would! The entire facility is clean, well-lit, climate-controlled, and secure.

I was looking for a facility to utilize for clutter cleanup in my garage and basement. I also…read morenoticed a part-time position that was intriguing. A review of the facility online reflected a very clean, organized, Customer friendly, and reasonably priced facility. It also appears to be a place that I could use to clearout clutter as well as work part-time if my schedule permitted shout out to Dan and the manager who contacted me perhaps the future may present an opportunity to visit and become a customer/worker.In any case, Mr Storage is a place of integrity and service with customers & clutter cleanup on their mind. Give them a chance to prove it. I guarantee they make the grade!

Professional staff, clean facility, easy access, temp control excellent. Very secure. You won't…read morefind a better facility.