The facility is fine, and the staff is adequate, if not overly friendly, however the rates are…read morereprehensible. A unit that was $113 a year ago is now over $200 and the service hasn't improved, the unit isn't larger, and the facility is no more customer friendly. Go elsewhere and be treated as a customer, not a hostage.

Shaneen was awesome! She made me feel very comfortable and was kind and thorough when explaining…read morepricing and options. The units here are very clean and the lighting and security features make you feel safe. I would DEFINITELY recommend choosing Safeguard.

Online payment system doesn't always work. Rates increased incrementally by about $55 since 2023.read more

Bait & Switch, deceptive practices…read more I went into the office at 510 S Henderson Rd., King of Prussia to inquire about a drive up storage unit. Tiara Roberts-Howard said those were at the other location at 318 S Henderson Rd, King of Prussia but she'd do the paperwork for me then send me there. She stated the rental fee would be $133 per month with tax. I said ok but I'd barely afford that because I'm on disability. Looking at the contract I told her I couldn't see it clearly because I have cataracts & asked if there was anything to change and I'd assume they take the rent automatically. She said yes but no changes. She said she'd email the contract and I told her again I can't see that on my phone either. Cataracts cause double vision when I'm reading. She then pressed me to write her a positive review. She even tried to get me to do it right then. After 3 months my rent increased $80 without notice. She claimed to have sent registered mail but none was sent and no signature was returned. Two very specific times during our conversation she should have told me about this increase. I would not have stayed if I had been told of this giant increase coming. I had had to hire movers to get my property into the unit. I spoke to her after the took so much more from my account & she denied her deceit and hung up on me. I then spoke to Joe Stringer. He accused me of knowing about this increase but I told him she never said it even when I explained my financial limitations and inability to read the fine print and said he would speak to the owner stating several times "I care". He was to call me the next day. That was 16 days ago. No call. Beware of these bait and switch practices. They take advantage.

unprofessional place is full of bed bugs, rats, and water bugs. price will increase in 3 months…read morenot worth it. people living in here. and bathrooms don't work their drains have raw sewage with bugs crawling around in water gates don't work place is never clean. needs l&i

Jose at front desk will over charge you by making u pay for 3 months in advance then act like he…read moredon't now how to refund u so by time ur money comes back it's time to pay again

I went from payin $70 a month in February of this year to $160 a month and got an email a few days…read moreago saying that my unit price is increasing in February to $183 I'm moving my stuff out this week...I'm sick of places scamming the hardworking people

Was exploring rental unit options and Robin was very helpful. I am hoping that my experience with…read morethis rental unit continues to be as positive as my initial contact.

The Fountain Street location of Extra Storage is a dream come true for storing important property…read moreand belongings! The area might seem isolated to the unsuspecting eye. However, it adds another level of security to their building security and surveillance. This place is kept clean, and the staff is ALWAYS responsive, courteous, and helpful. I made an excellent choice for long-term storage. If you need storage, trust me, go with Extra Storage. When you do, check out the Fountain Street location first!

Loved the staff at this location, they were very accommodating and even gave me a full walking tour…read moreof the facility so I could plan my move in advance and avoid any confusion. I also like that they have call boxes everywhere to contact the office in case you run into trouble. The facility is well maintained and offers huge units with climate control for a decent price. Mine was on an upper level which I was concerned about but the elevators are huge and they provide plenty of carts to move stuff around. The loading docks also have plenty of space which made unloading for the movers a breeze. Whole process was much easier than I anticipated, can't complain.