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    Extra Space Storage

    4.6 (10 reviews)
    Closed 6:00 am - 10:00 pm
    Updated a few days ago

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    3 years ago

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    Review Highlights - Extra Space Storage

    I called with concerns about my storage unit and options for payment as well as possibly moving into a larger unit.

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    Zip To Zip Moving - Members loading items onto the truck

    Zip To Zip Moving

    (162 reviews)

    I had a fantastic experience with Zip to Zip for my out-of-state move…read more Alanna Brown, my relocation specialist, was patient, honest, and incredibly knowledgeable. She made the entire planning process easy and found me the best-priced moving date. All I had to do was send photos of my apartment--she accurately documented my inventory, provided a competitive quote, and, most importantly, the quote was honored with no surprises. On moving day, Ika and Soso arrived right on time. They worked quickly while taking great care of my belongings, and they were both friendly, professional, and genuinely enjoyable to chat with throughout the move. The entire move was completed just under the estimated time, and the final price matched the quote exactly. Reliable and transparent - highly recommend.

    Zip to Zip Moving DO…read moreNOT USE THIS COMPANY! Here are the FACTS of my experience. 1. They were scheduled to arrive between 8:00am to 9:00am and arrived at 10:45am. 2. Upon arriving at my new location, one backed up the truck while the other two didn't bother spotting him - the driver backed into my brick pillar breaking bricks and the light. They literally brought out some sort of epoxy and said they could fix it! I called the police who wrote up a crash report. I accepted the company's offer to take money off the cost of the move because I had no confidence that their insurance company would promptly pay - I feared I wouldn't end up with anything but a lot more frustration. 3. At the end of the move, I realized they had forgotten to move an elliptical machine that was in the basement - when I brought it to their attention, they said nothing and just left. 4. At my old house they left the garage doors open and lights on - my wife didn't want to have to drive back to the house but was worried they might have done something like this - totally irresponsible! 5. Without asking my permission, they borrowed my hand dolly. After they left, I found it in the backyard with a wheel broken off. (I sent the company a picture of it.) This is absolutely not acceptable. 6. They left packing material all over the house - when I asked about them taking it with them they said that isn't something they do. 7. They did not remove their shoes or put on "booties" even though it was raining out and caused significant scuff marks on my hard wood floor - which I also took a picture of. On June 23rd, I wrote an email to the customer service agent and a manager with whom I had been speaking. No reply. I followed-up with another email on June 24th and received a phone call saying that they would address my issues by the following day. It has now been over a month and I still have heard nothing. All of this is beyond outrageous! As a small business owner, I completely understand when "stuff happens" but when it does you do everything you can to "make it right" - not ignore the customer! Do not use this company!!!

    ACE Moving & Storage - Crushed boxes and belongings in them.

    ACE Moving & Storage

    (112 reviews)

    Gramercy

    Absolutely horrific nightmare!!! DO NOT USE THIS COMPANY!!!!! Most of my possessions were ruined,…read moredamaged, torn, scratched or completely destroyed. The owner, Eli is a con artist, and they didn't do a thing to rectify the situation. They lied about the reviews, telling me upfront that the bad reviews were written by a " past, disgruntled customer, who told their friends to write bad reviews." All lies. The movers threw everything into a huge pile in my storage space. DON'T BE A SUCKER!!! You've been warned! PS: Ronnie is very believable, convincing conman, and had booze breath. And BBB/filing a claim is a complete waste of time and energy. Simply put, they are crooks and liars.

    Unfortunately, a very bad moving experience. I set up the move weeks in advance, paid the $50…read moredeposit, and felt pretty good about the move. The lady at the front desk had assured me of the price, advised me on how to tip, and sold me a mattress bag: I was set. I confirmed with her, several times over, that there would be no hidden charges anywhere. Service in the office is great, and I was feeling pretty relieved. On the day of the move: - I know standard 'niceness' may not be in their job description, but it was like these guys were really trying to be rude. One of them said a few words to me, confirming I was me. The others zoomed past me and proceeded to enter bedrooms and grab belongings - you aren't going to say hi? You may be the movers but this is my apartment. - They were inefficient. Ended up taking a lot longer than promised, and one of three movers was always waiting for the other two. Guys - for real? This is a per-man, per-hour service. - They don't guarantee that any IKEA furniture will survive the move (i.e., if IKEA breaks, it's on me). I get it - IKEA furniture is cheap for a reason. "Great," he said, and proceeded to carry out my IKEA furniture without even wrapping it up. Any non-IKEA piece was carefully wrapped. But IKEA was dragged out. When he smashed the corner of my desk against the door on his way out, I protested. "Aren't you going to wrap any of it?" --"No. It's IKEA. We're not liable if it breaks." WTF ---I know that's your disclaimer, but you're not even going to TRY to not break it? - Before they left my apartment, they mentioned I'd also need to pay the price of a parking ticket. Wait, why?? "Because we'll get a ticket. No parking spots in NY." Me: "Um - isn't it your fault if you double-park?" I mean, that's why I'm paying for movers - so I don't have to worry about this stuff. Them: "No." I get it, It's New York. Parking is tough. "Fine. But I'm not paying for a parking ticket unless you actually get a parking ticket." Them: "You have to. Parking ticket fee." WTFFFFF Finally, the truck pulled out. They met me at my new apartment. My roommate and I found a parking spot and defended it with the vigor of true New Yorkers. The truck showed up and parked. No parking ticket. - After a terrible move, I get the bill - WAY higher than I expected. I'm talking over a hundred dollars higher than promised. Why? All kinds of extra fees and charges. An example: gas fee. "But I'm already paying for a transportation fee. Isn't that the same thing? And the drive over here was less than 5 mins, so even that is ridiculous. You probably used almost no gas." Nope - huge gas fee. Etcetera. - At the end of it all, I didn't even get my $50 deposit back, or subtracted from the total charge. I tried calling the office, but to no avail. The only reason this place isn't getting a 1 star is that most of my stuff actually did make it to my apartment unharmed. Bottom line: the office is great. The negotiations are great. But the actual movers? I wouldn't trust them again.

    Daniel and Sons Moving Services - We only use the best equipment

    Daniel and Sons Moving Services

    (29 reviews)

    I cannot say enough good things about working with this company. If I could give them 10 stars I…read morewould, and it wouldn't be nearly enough. I've moved often enough to have experienced the good and the bad of movers. These guys are GREAT! Careful, accurate estimates, extremely careful attention to handling, not just wrapping furniture in moving blankets to avoid damage but METICULOUS wrapping, careful handling... every aspect of the move was absolutely top-drawer with thoughtful, professional attention to detail. The guys on the truck were all experienced, knowledgable longtime employees, not the day laborers who didn't know anything about how to do a professional move that other companies have employed. The fact that someone would choose to work with Daniel & Sons for 10 or 20 years says volumes itself. If this company can provide moving services to you, DON'T EVEN CONSIDER USING ANYONE ELSE!

    nitial problems began when my wife made a deposit. When is come close to moving day we could not…read moreget a response from this company. My wife than got me involved and I had to track the owner down personally. After the move was completed I noticed that a few pieces to my furniture was missing, again I contacted the owner who said he'll get to the bottom of things. After several attempts to follow up, the owner never responded. Now I have and incomplete set that must be replace. DO NOT USE THIS COMPANY if you value your belongings. They're run like a mom and pop shop.

    Intense Movers - Furniture/clothes/boxes/Mattress/couches/Speakers/TV

    Intense Movers

    (960 reviews)

    Clinton Hill, Bedford Stuyvesant

    So glad that I went with Intense Movers instead of some of the other more well-known companies…read more They were punctual, crew size was just right for a quick and efficient move, and their captain Lane was extremely friendly and professional. For reference, Intense Movers moved me from a 1 bedroom 4th floor walk-up to a 2 bedroom over 100 blocks away. They showed up promptly at 9am and were done by 1pm. None of my property was damaged and they left no mess behind. Also, it's great to support small and local businesses whenever possible. Highly recommend.

    I chose Intense Movers for my move because everyone on Reddit raved about them. I wish I hadn't…read morelistened to them. I did think it was a bit strange that everything was done via email and there's really no other way of contacting them. That said, they were extremely responsive to email, which was fine. The movers themselves were personable and worked efficiently throughout the process, which I appreciated. Beyond that - there were issues. Firstly, the team arrived about 20 minutes late. I did appreciate the heads-up text, but on one of the most stressful days of your life, it's worth noting - especially as it was early in the morning. More importantly, I was under the impression that loading the truck was part of the service I hired Intense Movers to provide. Nope. Instead, that responsibility was completely handed off to my partner, who stayed with the truck while the movers brought items down for him to load. There was no discussion about this. In fact, it was initially suggested that I use only 2 movers but I requested another to be more efficient. I didn't realize that they assumed my partner was an unpaid 4th. Items with "this side up" stickers were completely disregarded. They brought everything down however they wanted to and handed them off to my partner however was most convenient for them. Also, a couple of guys who were not part of the moving team entered my apartment unannounced, to say hello to the movers. They did not clearly identify themselves, though it seemed like they may have been affiliated with the company. Regardless, having strangers invite themselves into my apartment during the move was pretty inappropriate. Lastly, when it came time for payment, you can only pay by cash or Zelle - which, to me, is sketchy AF. I had planned to send it via Zelle to their company account as instructed. However, the lead mover was insistent that I send the payment directly to him instead, saying he needed to pay his workers immediately. He was so insistent about it that it made me feel really uneasy. In the end, if I could do it all over - I definitely would have chosen someone else who was more professional.

    Extra Space Storage - selfstorage - Updated August 2026

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