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    Extra Space Storage

    3.9 (8 reviews)
    Closed 6:00 am - 10:00 pm
    Updated a few days ago

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    3 years ago

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    2 years ago

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    Moving Brothers - Colorado Springs Movers

    Moving Brothers

    (166 reviews)

    Northeast

    Great experience with this company. Very transparent about the price estimate for the service and…read morearrival time, the movers Martin and Eimantas were both very professional and communicative throughout the moving process. Some tasks like moving large furniture out of the second floor were complicated, but they could handle them with great care. They were also very delicate around fragile goods and consulted with us about them. On that day it was extremely hot out but that did not slow them down. I would gladly recommend this service to anyone in their area.

    tldr:NEVER hire this company!! Hands down the worst experience with a moving company I have ever…read morehad. They showed up 5 hours late, yelled at me that I gave them a bad quote and refused to do my move which ended up costing me THOUSANDS. And spoiler, another company did the job in the time I was originally quoted by these people and for half the price. As a woman moving alone, these movers made me incredibly uncomfortable in the short time they were in my home. I called and got a quote over the phone. This was not unusual to me as I've only ever gotten phone quotes for moving and have never had issues in the past. I was quoted 2.5-3 hours with 3 movers. I called 5 other companies in the area and received similar quotes, I chose this company due to their availability. I scheduled my move for 4 days before I needed to be out of my place. They were scheduled to arrive between 12-3pm. At 3pm, I was told their morning job was taking much longer than anticipated but they should arrive within the hour. At 4pm I received a text from the team letting me know they were an HOUR AND A HALF away and would be stopping for food on their way. I contacted the "manager" and was assured they would be able to complete my move that day. The team showed up at 5:30pm, 5.5 hours late and I have never had movers be more disrespectful and demeaning toward me. My home was clean, fully boxed, and ready to be loaded. For $210/hour I was not about to waste time. They walked through my home to assess everything and Tyler, who is supposedly the best they have, was rude and disrespectful every step of the way. He yelled at me that there was no way they could do the move in the time quoted. Given that their morning job took 4-5 hours longer than anticipated, whoever is quoting jobs clearly doesn't know what they're doing. I was alone and the way their team treated me in my home made me incredibly uncomfortable, they yelled at me that I wasted their time, they drove to Fort Collins from Denver and their cars were in a storage unit in Denver that closed at 9pm. Even if they completed the job in the minimum quoted time, they still wouldn't have made it back to Denver in time to collect their vehicles so I don't see how that was my problem but he sure made it my problem. Tyler told me the move would take a team of 4 movers at least 7 hours to complete. To be clear, this was a two bedroom townhome, not a 5 bedroom house. As I was about to throw them out of my home for being so demeaning and disrespectful, they offered to step out and call their manager. At 6pm I received a call from the manager who told me the team claimed there were 150 boxes in my home and they would not be doing the move. When I argued that was absolutely not the case (i counted and there were 56 boxes, 6 large, 15 medium, 25 small, and 10 plastic tubs) I was told he didn't know who to believe...um excuse me?!? He offered to reschedule for another day at more than DOUBLE my initial quote. After the experience his "best guy" had to offer, there was no way I would ever agree to pay them even my original quote let alone $1800?! I told him this was unacceptable and explained the financial impact, all I got was "sorry, we wish you the best of luck with your move" after wasting 6 hours of my time and costing me thousands. This was a huge waste of my time and costly. I deliberately scheduled the move on my day off with several days after to do final small things and clean before handing over keys. A new tenant was scheduled to move in shortly after. Because of this company's laziness and incompetence, I had to pay an additional month rent and the next tenant's move was also impacted. I am truly beside myself at what a horrible experience this was. Now for the kicker - I hired another company to do my move the following week. I hired two movers and anticipated an 8 hour move due to what I was told by this team. I was genuinely afraid to do the walkthrough given what happened with moving brothers. I explained what happened and the new quote I was given and the new movers laughed. They said this team took too long at their job in the morning, ate and sat in the truck for an hour, and when they showed up they were tired or lazy and simply didn't want to do the job. They said the 7 hour quote was an FU to me since they drove up to Fort Collins. It took the new movers FOUR HOURS TOTAL. And cost me less than moving brothers original quote including a 40% tip. NEVER give this company your business. They will leave you up a creek without a paddle without so much as an apology. I'm grateful they requested cash payment and didn't require a deposit as they will never get a penny from me. I will tell anyone and everyone I know to avoid this company!

    American Master Movers

    American Master Movers

    (13 reviews)

    **MOVERS BEWARE** Scheduled American Master Movers for a…read moresimple move (apartment items to storage / leather sofa & love seat set to separate residence). Two men showed up on time and promptly began moving. When I made my reservation, I was told all the "services" that were included, with one being that all furniture would be wrapped in blankets for the move. I noticed right away that all furniture was only being wrapped in stretch wrap, not blankets as discussed. I asked why no blankets were being used, they informed me that since I did not elect to purchase the blankets that none would be used. They reassured me that the plastic they were using would be enough protection and I took their word and had them carry on with the loading. Their loading & stacking seemed aggressive (to the point it made me question how well I packed my boxes), but I attributed that to the fact I was being charged hourly and they wanted to move as fast as possible. Once we were complete with loading, they made the short drive to the storage unit. While unloading at the storage unit my headboard (which was not wrapped in a blanket OR plastic) fell in the truck. I was immediately notified and told that American Master Movers would have a "wood technician" come repair the damage in 6+ weeks as this guy is "in high demand". The damage sustained to this piece of furniture is not repairable (see photos) and I asked for the article to be replaced. The lead guy of the move talked with his manager and agreed the item would be replaced. They carried on with the move until all items were in the storage unit. Part of my move included having a power reclining leather sofa & loveseat set taken to a residence instead of in storage. This was no problem for the guys, so they continued to the second drop off location. They were quick with bringing in the loveseat, and after about 30 minutes of waiting for the sofa to come in, I went to the truck to see if they needed any help. They said they were "completing paperwork" but were both looking underneath my sofa which seemed odd. A few minutes later they came in with the sofa and seemed very rushed to leave. We processed the payment, and they were off in a flash. Approximately 2 hours after they leave, I decide to check the sofa & loveseat to confirm the power mechanisms are all correct & functioning. I find the power recline function on the sofa is not working and being to investigate. I check outlets and begin to trace the cords and that is when I found that they ripped the power cords and tried to cover it up and "fix" it with brown packing tape. I immediately called American Master Movers and tried every extension and was sent to voicemail. I left a detailed voicemail explaining the issues that would need resolution (headboard & sofa) but did not get a response back. The next day I sent an email to Cameron at American Master Movers and received a response from "John Hudson" identifying himself as the Assistant Operations Manager, saying that Cameron (who is the General Operations Manager) "is out of the office until further notice" but promised the items I needed resolution on would be resolved. I provided all items he requested (original receipt of the headboard, and my availability to have an electrician come repair the couch). After my prompt response I have not heard anything back from American Master Movers. It has been 45 days since my move, and I have sent 6 follow up emails and left over a dozen voicemails with no response. I am at the point where I must dispute the charges with my credit card due the lack of responsibility taken by American Master Movers.

    **UPDATE** DEMAND TO SEE PROPER PERMITTING AND INSURANCE IF YOU USE AMERICAN MASTER MOVERS!! 6…read moreweeks later and we still have not heard ANYTHING from anyone in their company. Filed a complaint with the BBB - and they did not respond to that complaint. Filed a complaint with the PUC and these guys DO NOT HAVE A PERMIT with the PUC (which they are supposed to) - and they were issued a warning. In addition, there is no record that the moving company even has insurance! DO NOT USE AMERICAN MASTER MOVERS. But if you do, demand you see their proper permitting and insurance to operate a moving company!!

    Bronco Moving - Outdoor metal sculpture did not need wrapping. This took me 30 minutes to remove after they left.

    Bronco Moving

    (7 reviews)

    We had the most amazing experience with bronco moving! Yeison, Jamison and luis were unbelievable…read moreto work with. They arrived early, and took amazing care of all of our furniture. They wrapped everything well, and loaded the truck carefully. They were extremely quick and efficient with their time. All three men were well mannered, and extremely kind. Not only was the crew amazing, but the pricing and ease of booking was outstanding. They didn't over complicate the estimate, and they beat all other offers by a landslide. I will be recommending them to anyone needing movers. Great work!

    I would not recommend this moving company…read more From start to finish, they failed to follow through on what they said they would do. The most disappointing part was the condition of our furniture after the move. One piece was damaged so severely that it became a safety concern, not just a cosmetic issue. Despite the seriousness of the damage, no one on the moving crew acknowledged it or brought it to our attention. And honestly, I liked the 2 guys that were doing the move, but they removed screws from the small beams that hold the slats for the king size bed. These screws cannot be removed, they realized that when they couldn't put it back together and instead of showing integrity and telling us, they just laid out the support beams on the ground where they would go and said they were done. After the move, we contacted the company to report what had happened. We were told to send photos and all the details, which we did promptly. After that, we never heard back. No follow-up, no apology, and no attempt to address the situation. Accidents can happen during a move, but how a company responds afterward says a lot about its customer service. Unfortunately, this company showed no accountability and did not stand behind its work. If you're looking for a moving company that communicates, takes responsibility, and values its customers, I would look elsewhere.

    Denver Local Movers

    Denver Local Movers

    (8 reviews)

    The team from Denver Local Movers are fantastic! I had an extremely challenging move and they…read morehelped me so much. I do not know if things would have gone okay with any other moving service, because there were so many challenges that came up during my move. I had a multi-phased move which caused me to move everything into storage for a couple of weeks and since the my initial moving service was unavailable on the date I was going to move out of storage I contracted with Denver Local Movers. This was only the beginning of my challenges. I learned two days prior to my move date that my lender was unprepared to close and had to reschedule. Our lender delayed our closing one full week, each day promising 'tomorrow,' and I had to call and reschedule my move date 6 times. I was embarrassed, stressed and scared. Denver Local Movers handled my frantic calls with extreme patience and kindness. On moving day, my move team of Jeremiah, Nick & Silencio called in advance, arrived when they said they would and worked non-stop in extreme heat. Jeremiah, Nick & Silencio were extremely polite and professional. They took extra care with fragile items, they safely secured everything in the truck, and they patiently took my stuff to the rooms that I requested. Thank you Denver Local Movers for sending me your A team! You made an extremely challenging move so much easier for me.

    I couldn't have asked for better movers. I'm more than pleased with they way they performed my…read moremove. They made it easy and stress free for me and my family. Will definitely recommend.

    Extra Space Storage - selfstorage - Updated August 2026

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