This review was truly the savior of the day for me, so even though it's late, better late than…read morenever. My son's birthday party was on January 18th, and if it weren't for this UPS location--and specifically Eyad--I don't know how I would've pulled everything together.
The day before my son's party, I was already stressed beyond belief. I had created all of these custom items for his birthday--signs for the party, tags for the kids' goodie bags, tags for adult goodie bags, and even a little wearable necklace for him. Everything was designed, sized perfectly, high-resolution, and ready to go... or so I thought.
FedEx put me through absolute hell. Back and forth, telling me the resolution was horrible, the sizing was wrong, that it couldn't be printed, then changing the story again. It became a full-on mess, and at that point I was panicking because this was the day before the party. The theme was Demon Slayer, I had put so much time and care into creating everything, and the thought of not having these pieces was really upsetting.
So I went with my first instinct and went to UPS.
Eyad sat down with me, pulled everything up, looked through each file, resized things perfectly, and immediately reassured me that everything looked great. He told me the resolution was fine, helped me choose the right paper, and printed everything beautifully. The paper was shiny, the colors were bright, and everything came out exactly how I envisioned it. He even made multiple copies without hesitation.
What really stood out was how calm and confident he was. No attitude, no confusion, no unnecessary back-and-forth. Just, "Sure, I can do that. What size do you want? How many do you need?" And then he did it. After being told by FedEx that it couldn't be done, walking into UPS and having someone just handle it with ease was such a relief. I could literally feel my stress melting away.
I really wanted to give Eyad his flowers because he absolutely saved my day. And honestly, UPS always comes through for me. Whether I need color prints, black and white, or just general help, their customer service is consistently on point. They pay attention, they know what they're talking about, and they're willing to work with you instead of making you feel like a burden.
That day especially meant a lot. I walked in stressed, overwhelmed, and worried, and walked out feeling confident, relieved, and ready for my son's party. Everything came out perfect, and I'm so grateful.
If you need printing done--especially last minute--and want to deal with people who actually care and know their stuff, UPS is it. And if Eyad is there, you're in very good hands.