From 11/2024 to 07/2025 my storage fees more than doubled. pretty horrific way of doing business…read more you lure people in with attractive prices. the people go through a monumental effort moving everything. Then after a few months you go ahead and double the fee. Never storing with Public Storage ever again.

HORRIBLE EXPERIENCE!!!! THEY WILL AUCTION OFF YOUR UNIT WITHOUT EVEN NOTIFYING YOU!!!!…read more I rented a unit at Public Storage on 10460 SW 72nd Street in May, 2021. I paid the monthly fees and insurance for 5 years. Every six months to a year, they raise the price to the point that by end of 2025, I was paying about $400.00 for the smallest unit when initially my contract stated and I paid less than $200.00 a month including the insurance. Not only that but when I forgot to make the January 1, 2026 payment, they sent me a reminder and I paid it on January 21, 2026, including the past due payment, late charges of $157.00, $50.00 for a lien fee, for a total payment made of $515.55. The payment receipt stated that the past due payments and all fees were paid on January 21, 2026 which brought the account current and stated that the next amount was due February 1 2026. On January 30, 2026, 9 days later they auctioned off my unit and I lost all of my children's keepsakes since birth among many valuables. I have the email that I paid the past due amount and my next payment was not due until February 1, 2026. THEY DID NOT EVEN NOTIFY ME THAT THE UNIT WAS BEING AUCTIONED OFF, BY PHONE, EMAIL OR IN ANYWAY WHATSOEVER. I FOUND OUT BECAUSE WHEN I WENT TO MAKE THE PAYMENT ONLINE, I DID NOT HAVE ACCESS TO MY ACCOUNT AND CONTACTED THE FACILITY AND WAS TOLD BY DAVID THAT MY UNIT HAD BEEN AUCTIONED OFF ON JANUARY 30, 2026. ON THAT SAME DAY, JANUARY 30, 2026, THEY SEND ME AN EMAIL ADVISING THAT THEY HAD INFORMATION THAT MY UNIT WAS UNLOCKED OR IMPROPERLY LOCKED WHEN THEY KNEW IT WAS THEM THAT OPENED THE UNIT BY CUTTING THE LOCK ON THE UNIT.

Odalys was super sweet and a filled with knowledge. She was a huge help always nice to talk to…read moresomeone who knows their stuff. I was left ensured and at ease. All my questions and concerns were answered.

This place was recommended to me by a friend. It was a mess. First the front desk was gone for over…read more50 mins at 10:30am and we were told he was eating breakfast. (Mind you, they open at 9:30 on Saturday) The customers were waiting on him for a long time! When I went to my unit, there was homeless person living inside the unit. The man had the unit open and was lying on the floor inside the unit and had papers scattered all over. I was told by staff that it was normal around there and that they were paying customers. He told me he would move me to another unit on another floor and the place was even worse. The floors were all dirty and carpets appeared to have leak stains all over. There was a couple fighting up there and appeared to also be homeless. Not sure it is legal to have a homeless shelter inside a storage unit. I cancelled my reservation and got a refund.

We just removed our belongings that we stored for the past 4 months at the CubeSmart on SW 216 St…read morein Cutler Bay. The customer service was cordial BUT the lack of transparency drove us out. Our storage monthly rental was raised with very short notice substantially (more than $50/mo). Luckily, we located another storage company nearby that assured us on in paper that rent will not be raised within a year. Goodbye, CubeSmart. Not too smart to blindside your clients. WATCH OUT!

This is the best storage facility I've used... it's clean, well-maintained, and the staff are…read morefriendly. Would recommend to anyone. David and Matilda are great people.

They said something less than 10 dollars a month but when I wanted to sign they said more than 20…read morefor a locker

I recently went to the storage on Sunday, November 2, 2025 and Joas greatly let me in as I had some…read moreboxes outside my car and it quite wasnt time to go in the gate. He even helped me with some boxes and kindly opened the gate for me. I just wanted to tell you he was very polite and pleasant. Being I am a single Mom of two his help came from heaven. You must be thankful you have such great employee working for you, so attentive and kind. I just wanted to let you know that since kindness is so scarce these days. We have a storage unit under Yudiel Santana. Thanks.

The presence when you walk in is a nice and clean environment, the employees assiste you quickly…read moreand friendly, they showed us the storage space and orientated my family to the best space that would suit our storage. All in all the price was a lot more economic the other commercial storages near by !Maria is such a wonderful worker

Headed southbound on US1 to run some errands near The Falls, I could not help but notice this…read morebrand new 6-story building brightly illuminated in the evening. Hmmm ... what is this? Its name: "US STORAGE CENTERS." I made a mental note to give them a call the next day to inquire about their rates. When I called, the manager answered the phone. His name is Calvin. He was very helpful and he invited me to come check out the facility in person. Although it was two weeks later when I finally showed up in person, Calvin remembered my name. (Impressive memory!) He showed me a 10' x 10' unit (and offered me a special deal.) Calvin is extremely professional, cordial, courteous, and efficient ... a true pleasure to deal with! The facility itself is immaculate, well-lit, and climate-controlled (air-conditioned.) Elevators and moving carts are available. Security codes are required to enter the building and also to operate the elevators. Restrooms and drinking fountains are at your disposal. One of the best features of all is the large covered parking area/ loading/unloading zone. This means that neither you nor your belongings will get wet even when it's raining cats and dogs!

The facility was clean, well-maintained and secure, which Mede me feel confident leaving my…read morebelongings at Safeguard. Streisanne was extremely helpful and provided excellent customer service. Overall, it was a great experience, and I would highly recommend this location. They also had great deals which was a bonus.

Saturday, the plaque at the door says they open at 8:30, it's past 9 and nobody showed up in the…read moreoffice. You call customer service and they "can't take your call at this time". Then what? We just wait forever? There's a line already of three people...

Facility hours are ridiculous! During weekdays the office should close at 6 pm instead of 5 pm, and…read morethe storage should be at least close at 7 pm, that way with people that work until 5 pm have a little time to use the storage facility not only on weekends !

Great facility! I am a Univ of Miami student and storaging my belonging here for the summer was so…read moreeasy and efficent! The office was helpful getting me signed up and UM Students get a discount! Even better! I am very happy with this and will use next year too! Renee was really helpful in the office too Alec G.

The best part about my moving experience has been being able to rely and make fast decisions with…read morethe help of UNITS. At the very last minute as I was selling my house I didn't know it it could be 3 days or over a month for the new place to be available for me to move in. I was hesitant over renting a truck or the storage unit. I'm very glad I decided to go with the storage because it ended up taking 2 months. UNITS answered my call on a Sunday and had my container in front of my house the next morning. The containers are stored in a climate controlled warehouse. Everytime I had a question or concern I was able to get in touch with them right away and they have been extremely helpful and friendly, and I mean everyone, including the driver. I can't thank UNITS enough for being so accommodating to my needs and I would totally recommend this company.

We had a WONDERFUL experience with Miami UNITS. Everyone we interacted with was professional,…read moreknowledgeable, and helpful. They met all our needs and we couldn't have been happier with the service. The unit itself was clean, easy to use, and obviously well made. We will definitely use UNITS again if needed in the future and highly recommend to anyone needing a space to store things during a renovation or move.