The building has a terrible rat infestation that started about 3 months ago. I've called the…read morecorporate customer service number about it multiple times and nothing has been done. Back in September, I saw two rats in the stairwell. They've now made their way into the units. Today, one ran on the piping over my head, stopped, looked at me, and ran into the unit next door. There are now rat feces and rat urine in my unit and all the way down the hallway, which leads me to assume that they're in all of the units. For as much money as we pay, you'd think they would get a professional exterminator to come onsite and handle the issue. Oh and there's an extremely strong smell of urine coming out of unit 2113, which has been there for the last few months. I'm 99% sure a homeless person was living in there while it was in between tenants. I first noticed that there was a huge wet area outside of the unit and the smell was coming from it. I went back a few weeks later and the wet area had dried up and the smell was even stronger. I made a formal complaint online in December and wet area is still dried up outside of the unit and has a strong urine smell (see pics). Lastly, let me say that I've been a tenant of this facility for over a year. I've had zero problems until the last few months (minus the homeless people blocking the entryways before the office opens in the mornings). I'm not sure if they're under new management or if they stopped caring, but this is truly unacceptable.

Justin was so helpful and made my experience so smoothly. He had everything taken care of before it…read moregot there, which made it all go by really fast.

I first rented a 10 x 15 unit in Murphy Tx for a total of $157 including $15 insurance in April of…read more2023. In October of 2023 they upped my rent to $199. I called and they gave me the old rate of $157 and it lasted for 3 months. They next 3 months were $199. Starting in July of 2024 my rate is now $222. I called today and they told me they could reduce it to $202 per month. I looked online and the their same unit rents for $92 a month in store or $61 onlline. I have another storage unit I have rented at Extra Space Storage unit, same size for $102 a month. This is a $1,200 difference per year. I do not recommend this company because I feel they are taking advantage of their customers once they have all their belongings in the unit and they know it's difficult to move once your in. Show less

Had two units rented for over a year. Rats defecated, urinated, and chewed my merchandise. Informed…read moremanagement and the problem persisted. When Debbie was managing it was a nice facility. Now you are lucky to find someone in the office or even answer the phone. I moved out because of these reasons. Also, the rent gets ramped up very quickly as well.

Me and my friend just moved our things in, and I cannot say enough good things about it. Move-in…read morewas quick and easy, even for two college students who had no idea what we were doing. The unit was spacious, very clean, and easy to lock and unlock. John helped us get settled in, and he was so kind and helpful!!

Expensive, but good clean facility on Greenville at Meadow in Dallas. Rates continually go up on…read moreloyal customers. I have been using Cubesmart (Previously Noah's Ark and then before that something else, I forgot name) since they opened and there is no financial consideration at all for years of loyalty. I am open to moving to a less expensive unit.

Stopped by this business at 11:57 am, Wednesday and the door is locked. No sign that they are…read morebriefly closed at noon. Call the number to see if they are open at all today, I'm met with a snobbery tone asking if she's allowed to eat lunch at noon. First. There's no sign that says lunch breaks at noon, secondly because I'm gonna meet your snobbery tone with facts and remind them it's 11:58. Normally I wouldn't care but this woman had such an idiotic tone, she needed a reality check. Put a sign on the door that you're out lunch. Don't answer or talk to potential customers like you're familiar. Act like you're there to serve customers-- it's the job!

Quick response to my inquiry. They were too far away to help me but would have considered if in…read moreMesquite area.

Great location! This place is so convenient as I live in…read moreDeep Ellum. Its so good I have three units in there. Highly recommend!

The free truck and lock are good deals. Get cash for your deposit on the truck. Get gas on your way…read moreback with the truck. Remember that 8 digit gate code. Write it down. Take a picture. You're gonna need it after 6 to do anything. Kayla is nice. The regular employees are all great. The manager, not so much. She's not friendly AT ALL. You've been warned.

This u haul was friendly and helpful. I had lost my receipt and they were still able to give me a…read morerefund. Awesome service!

Pat and his team were all great! We have used their Uhaul…read moretrucks and storage unit. Our items were safe, never had any issues and we were able to access at all times. Thank you, Uhual team

Did quite a bit of research in searching for a storage unit that provided convenience, security,…read moreand a competitive price. The Storage Choice Design District location is very new (I remember seeing it get built) and still has that 'new building smell and look' to it. Parking for unloading was convenient and near the elevators, and access to complimentary dollys made unloading quick and easy. The actual rental process was very easy and thoroughly explained by John H., the property manager on site. I felt very comfortable in choosing this location to store my items. Definitely worth checking out, if you're looking for a place to store your items.

Storage Choice in the design district is amazing! We shopped for a storage facility by visiting…read moreseveral competitors, comparing amenities, pricing, and location. This location is new, clean, well lit, and has several perks that competitors don't offer. The manager was extremely helpful and made the process simple. It is by far the best choice in the area. I would highly recommend this location.

The staff is always helpful and polite, understanding to your needs, and will work with you when…read moreyou have payment issues very informative. I've been with them for over 3yrs now and never had a complaint!!! My use them as well when my grandma passed away for he things and they where very helpful in helping her understand what she needed.

They are liars. I purchased some mattress protectors. The cashier assured me they can be…read morereturned. My moving company provided mattress boxes so two days later, I went to return. The owner, Jennifer Martin, said they were not returnable. BUT she was so kind as to keep them and said she'd work out something with the owners (she is actually the owner U-Haul said but they are inveterate liars there at Skillman Storage). Long story short: she said she got the approval for a refund and said she had processed it. Well, she had not. So she kept the merchandise and also the money. They are thieves. When I found out what happened, she first said U-Haul screwed up and she'd look into it. Now, she keeps saying she's going to refund the money and even said she sent a check. Nope, never got it. Avoid this place. You just never know if they're going to overcharge your credit card and you'll be out of the area to do anything about it. Their BBB ratings are bad, too. And she wouldn't respond to my complaint through them. Avoid.