this storage place and pros on premises is/are the best and safest loading experience I've ever…read morehad.....cleanest too. I still hate the work but the service here makes the experience so much more pleasant. It was 90 something today and it was a comfortable temp in the garage and really cool on the top floor where my two units were located. Moses even handed me a much needed protein bar as I left.

James was great, helped us watch our stuff by the elevator when we had to rush to return the uhaul…read more Repeat tenant, clean and safe space

This is about billing alone. I haven't even had this unit for 6 months and the last 3 months…read morethey've raise my rent 3 different times. Doesn't show in the fine print and still waiting from corporate to figure out why if they do ever get back to me.

The elevator in this place most of the time is not working. It is an important part of the storage…read morespecially for people that really used this place. Being a customer for a little bit. And most of time I need to go up and down stairs with my staff cause no elevator fix. I

Great service and fast responses. Sherry at this location is doing an amazing job at customer…read moreservice and helping anyways she can!

Vicky communicates clearly, works well with others, and handles challenges with a calm and…read moresolution-focused mindset. She is proactive, organized, and always ready to take initiative when needed. Her commitment to maintaining high standards truly sets her apart!

NOT HANDICAPPED FRIENDLY!!! They have no elevator!!! And they would not provide accommodations. I…read moreasked for a first floor unit to make up for the lack of handicap accommodations and they said sure, for an extra $200! Not only illegal, moving in was horrible, taking things out, or trying to empty it has been horrible.

Always Clean, Plenty of Carts, Ample Parking, Easy Entry & Exit…read moreGARY - Attendant on site is an Angel. Nicest Guy. Always the Same - Has neve changed. I really appreciate Extra Space Arroyo Seco Pasadena, CA location, esp being a Survivor of the EATON-CANYON ALTADENA FIRES.

Safe, Spotless, and Good service I've used a few different…read morestorage facilities over the years, but this experience has been far and away the best. Moving is stressful enough, but the team here made the storage part of my transition completely seamless. Here is why I'm giving them a full 5 stars: Incredibly Helpful Staff: From the moment I walked in, the front office team was professional and transparent. They took the time to show me a few different unit sizes to make sure I wasn't overpaying for space I didn't need, and they walked me through the entire security process. Immaculate Facility: This isn't your typical dusty, dark storage locker. The hallways are bright, the floors are clean, and the whole place feels very well-maintained. I feel completely comfortable leaving my furniture and electronics here. Top-Notch Security: I love the peace of mind that comes with their setup. Between the gated electronic access, individual unit alarms, and plenty of well-placed security cameras, I know my belongings are safe 24/7. Ease of Access: The loading bay is spacious, and they have plenty of heavy-duty flatbed carts available for free. It made moving my heavy appliances a breeze--I didn't have to break my back carrying things from the parking lot. Climate Control Done Right: I was worried about the humidity/temperature affecting my wooden furniture, but the climate control here is consistent and effective. The air feels fresh and the temperature is perfect every time I visit.

I love this place... It's so clean and regardless of whether or not as air-conditioned, there's…read moreadequate temperature control. I've been here before, and I am coming back again... thanks JR for helping out with my move. Highly recommended.!

I've had storage untis with this location a couple of times. The last one was approximately 7…read moreyears ago and I decided to try them again if they had the size I needed for an impromptu need. I was in another state and reserved online. Then I missed my connecting fight and got stuck in a random city. They extended my reservation via text message. After arrival, I realized the unit I reserved didn't fit my needs and THANK GOODNESS, they had other options to view. I immediately took the unit and they were patient with my questions. I like the rules and safety of the unit. I also recall from my previous experience the ease of reserving dollys and returning them the same day.

Be prepared to pay significantly more than the advertised price. In addition to rent increases over…read moretime, tenants are required to purchase extra for insurance although the landlord only accepts responsibility for losses up to $2,500 and does not cover theft or water damage. You are also required to buy a special lock directly from A-1 to secure your unit. A1 does not assure against mice, rats, and insects, so I had to purchase airtight storage tubs to protect my belongings. I rented from A-1 for 5 1/2 years, and during that time my rent steadily increased until it had nearly doubled by the time I moved out. Safety was also a concern for me. Homeless people frequently loitered around the property and wandered the hallways, so I made sure to visit only during office hours when staff were present. I never felt comfortable going there after hours. Up until my last visit, the policy here has been to take your physical driver's license in exchange for a cart, returning it only when the cart is brought back. This practice is excessive and creates unnecessary privacy risks since driver's licenses contain highly sensitive personal information, including full address and date of birth. Leaving it with staff--without any clear explanation of how it is securely stored or who has access to it--is a major identity theft liability. The last three times I was there they simply had me write down my phone and unit number, which seemed way more feasible, but I thought this was worth mentioning since this was their policy for many many years. Customer service was inconsistent throughout the years. Many employees were unfriendly, and some were outright rude. One exception was Valentine, who was surprisingly pleasant and professional during one of my last interactions there. While the facility was generally kept fairly clean, trash was often left in the entryways and parking lot because there are no garbage receptacles anywhere on the property. It seemed more like a cost-saving measure than an effective solution to illegal dumping. Overall, I'm relieved to no longer be paying into what felt like an overpriced and frustrating experience.

We needed a storage space in short order due to a seismic retrofit (how LA!) on our garage and I…read morecalled around to several storage facilities in Hollywood and found the LA Security Storage folks to be the nicest, most approachable, straightforward people and decided to check it out. As context, I'm a storage unit aficionado having rented units on 4 continents and currently holding two in two other states and one in Europe. I clearly have a problem that's informed me... and have seen the great, the mediocre, the bad, and the downright ugly. LA Security Storage earns 5 stars (GREAT!) from me because: 1. The staff is professional and you feel like (in all the good ways) that you're dealing with a family-run facility where they care about customer service. Curtis, the manager, runs a great ship. 2. The facility itself is unique if you take a moment to take a look at the building. The old school human-operated commercial elevator is great and there have always been carts available when we needed one. 3. The unit itself was clean and easy to access, we never had any issues getting in or out and there were no weird/odd/hard-to-place "storagey" odors that I've experienced in other facilites. The facility is super-duper clean, too. 4. Parking. Always able to get a spot and unload/reload easily. Woo! As for the hours, they may be shorter than other companies and that requires some planning from customers. Not a big deal, it's ok, just plan ahead. Thank you LA Security Storage team, you're the best!

I stumbled upon this Yelp page searching for the phone number for LA Security Storage. I've been a…read morecustomer for 10+ years and have always appreciated their very courteous service and a very, very clean facility. The location is an A+ and I feel my possessions are safely stored here. Most of all I appreciate their very competitive pricing.

I have been with Los Angeles Self Storage and I have always received excellent service, my unit is…read moresecure with air conditioning and they always accommodate with speedy service.

Nope! Taking my business elsewhere. This place is in horrible condition, takes freakin' F O R E V E…read moreR to fix things (the 6th floor was damn near horror movie pitch black for MONTHS. Changing lightbulbs is really that hard??) and ok, they email you out of courtesy, but it seems like I'm getting a, "we will be inaccessible on such and such day(s)," email every time I turn around, that is, when I'm NOT getting a, "We're raising your rent...again" email. The icing on the cake is, the people who work here are rude, sarcastic, patronizing and don't lift a finger to help. I am mildly--but clinically, with the papers to prove it-- learning disabled, and when I requested that someone SHOW me how to get to the other elevator (because the main one was broken AGAIN) she laughed and said, "It's REALLY not that hard" without moving an inch. Packing my shit up and finding a new space asap. The rates are MUCH better at Safeway and Safkeep anyway, y'all! Ditch this overpriced shithole.

I have never rented a storage space before and so I was pleased to get Katie, manager of the Simi…read moreValley location I chose. She was SO helpful and kind in walking me through the process - showing me the unit, helping me decide on all the options available. Thank you so much Katie! You really were the best! Sally

The most unreliable company. If there is anything going…read morewrong at this place there is no one here to help. This one time I got lucky and there is a manager on site and guess what?!!!! I got here to take my boxes out at 11:30 AM. Have hired someone HOURLY and have taken time off from work to take my boxes out, only to see that "the elevator is out of service for maintenance" in the middle of the day, during work hours. There is no other elevators! That's the only elevator and The manager onsite has no idea how long this can take. 5 min or 5 hours! If you are late on payment by one day they will get a hold of you but they couldn't be bothered sending a mesage or an email.

It has EVERYTHING, and the employees have always very helpful and nice. It is even fun to walk the…read moreaisles to see all the stuff they have in there.

I am writing to formally document my experience at your location today and to bring it to the…read moreattention of the owner. I visited your store to return three unused items in exchange for the correct ones. The items were in their original condition and there was no valid reason to refuse the return. Nevertheless, your staff declined and required me to purchase what I needed outright, an unnecessary expense that should never have occurred. Additionally, the conduct of your counter staff was unacceptable. Rather than assisting me, they laughed among themselves and directed a rude comment toward me, a paying customer. I responded calmly. I always do. I am not angry. I am precise. And I will not be returning to that location. These individuals obviously hate themselves and their jobs, get better staff. AŚhe!