Extra Space Storage in Loomis California is aware of a rodent / mouse / rat infestation in customers units but REFUSE to compensate customers for the hours and hours they will have to spend standing in the rain cleaning mouse urine and feces off of their belongings.
They have been aware of the mice infestation and rodent damage for weeks but have NOT alerted the customers in the vicinity to the fact that their belongings are now contaminated by urine and feces and possibly damaged from the mice. If you did not buy their insurance, well you are out of luck (though your rental agreement does say that they are not responsible except in cases of GROSS NEGLIGENCE which seems to be the case when they did not bother to even attempt to seal their units against the elements, with open gaps near the roofs to invite rodents in. They did not tell me when they knew of the infestation and they have even had to switch pest control companies due to lack of control of the situation.
With all of this the manager, Carla, was very helpful and seemed to want to make this right but unfortunately she did not have the authority, so her DTL Abby Maravilla called me and told me that she wanted to have a pest control company treat my unit in depth so that I did not transfer the vermin to a different unit if I moved (I was interested in moving to the new type of units that they have which are not part of their poor quality buildings but separate pods that ARE designed to help keep your belongings safe from outside elements.) Abby avoided making me an offer or deal on a different unit and when I pointed out that this clean up and having to move units is going to waste hours and hours of my time, Abby refused to comp a couple of months of rent to help offset my time loss.
Clearly the higher ups at Extra Space Storage do not care about customers and don't realize the power of online reviews so if THEY won't tell people that mice are destroying their belongings, I WILL.
Video available: https://youtube.com/shorts/McFqwweuZhY
I'll add more when I don the gloves, masks and use the disinfectant that they do provide for decontamination tomorrow so that I can get to my Christmas decorations. This facility should be absolutely ashamed. read more