I have been renting storage space from you for close to a year or maybe over a year and I've had nothing but a positive experience with your staff. The location is a tough one but it's indicative of the area: Downtown Las Vegas. Although that is the case, I never felt unsafe. I'm moving out of state so I no longer need the space but I appreciate the professional staff and they were always pleasant, kind and helpful. read more

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They are double billing me and won't reimburse me. The locks are terrible on the unit. They have a terrible manager there. read more

Extra Space Storage - Billing statements clearly see double billing - Self Storage Near Me - Las Vegas, Nevada

I have not engaged in business with ExtraSpaceStorage, however, William Reed, Store Manager, made himself available when he saw that I pulled into his parking lot with my damaged vehicle. He came out to check on me while I waited for AAA to arrive. He also brought water out to me and offered me a cool place to sit inside (110° Las Vegas, Nevada). "They" say most vehicle accidents happen within a few miles of your home and today, I became a part of that static and I am thankful for the down-home hospitality that William afforded to me eventough I was not his customer. Under the circumstances,William's display of care and compassion made my day a little less stressful, and I am appreciative that he was in the right place at the right time to be of assistance to me in my time of need. Thank you, William, may our pathes cross again. Kindest Regards, Danielle Hansen-Marx read more

Extra Space Storage - Self Storage Near Me - Las Vegas, Nevada

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If I could give fewer stars I would. Rented a unit 4 months ago with on line pricing $81/ month. Today's bill is double!! Never saw signed or discussed this was an introductory rate. Total rip off . I'm not paying 177/month for a 10 x 15 storage. Definitely false advertising read more

My first day of success trying self storage auctions and I win 4 units at 4 different locations. One of them was Extra Space at Las Vegas Blvd and charleston. Patrick helped me finalize everything. Very impressed with his customer service skills- articulate, up beat and responsive. Will definitely consider this location if I need to store some of my findings ! read more

The management and local workers are great. Unfortunately, many of these buildings have design flaws which make certain units accessible to thieves. Ownership and corporate are well aware of this design flaw, yet they take no action to fix the problem. In fact, even newer facilities are built with the same design flaw. I had 2 different units broken into. There have been countless other units broken into. The problem is twofold, 1) the climate control units have slots on top that are wide enough for a human being to crawl over, and 2) there are only cameras at the elevators. This allows easy access to your unit, especially an inside job. The thieves simply climb over the top and unscrew the nut on the back of the required cylinder lock. I had one unit that had a padlock and cylinder lock, and the thieves simply cut the padlock, then climbed over the top and removed the cylinder lock. There is absolutely nothing done to deter them. Trying to get in touch with anyone at the corporate or ownership level that actually has the financial or legal ability to remedy this situation is basically impossible. Again, the local managers and district managers are fabulous, unfortunately their hands are tied. Finally, the tenants renting these faulty units are stuck with the costs they incur from these break-ins, including moving costs, and any other associated costs. read more

Started off with Tracy. She recommended that we go to a different location in Compton There we spoke with Renee, who is a very very friendly lady. She got my mom through the process while I listened on the phone from another state. Renee made it very easy to understand. Overall, the process was very convenient and simple . Thanks ladies. read more

Visited the Grand Teton location yesterday in Las Vegas. Renting a storage unit was exceptionally easy. Prior to physically going to the location my wife had spoken to Jenny and was impressed with how nice and professional she was. When I arrived Jenny went out of her way to explain the layout of the business, actually accompanying me to our actual rental unit. This is a state of the art storage property. I have never seen such a security conscious business! Having the app really makes navigating the property effortless. The use of Bluetooth technology to open sliding doors, elevators, entry and exit gates is nothing short of remarkable. It makes me want to go there just to use the app! When you go, ask for Jenny, she will take care of you. Donald M. read more

Storage unit is good. Staff is helpful and friendly. Pricing.. eh, not so much. We've been with this storage company for a year and a half and have moved from one unit to another just trying to avoid the price hikes that happen every couple of months. You get a promotional rate and then a couple of months later they significantly increase the cost monthly. Finally decided to move out today as we were paying almost $200/ month for a 9x10 unit. They don't do anything to try to keep your business. read more

Great service until my families truck, slide in camper, trailer, and two motorcycles were stolen from the facility on the night of June 30th, 2025. We lost everything we stored there. read more

Angela provided me with extravagant customer service. She has the most professional and presidential personality. I was welcomed with emaculate customer service. I would advise anyone who come to town to utilize this Storage location. It is well maintained and extremely secure that is highly important. The prices are the best ever. No other storage unit can even compare. I made a great decision and I Super Happy. read more

Renting was easy when they have a unit empty they need to fill. After they get your money, attitude changes. Ive rented 3 times from Extra Space, the last two at Buffalo/ Cheyenne. I even referred dozens. After this no more. We told the manager it was 45 days until our home was ready for move in. After 30 days, filled out online notice of move out 3 days before next months bill. They happily withdrew a full month. We cleaned and cleared out 3 days before actual notice to vacate m, a full 15 full days before next bill. We asked for a credit but answer was "unless you verbally give us notice it's not the same". I guaranteed they rent it out next 15 days and laugh all the way to the bank. Managers don't know the word loyalty to repeat customers. Bad business to be greedy and not recognize good customer service. good luck!!! read more

Caesar the manager at the W Ann location was very helpful and polite. they've all been a lot of help.

We've used ExtraSpace for a few years now, and found them to be amazing. Always responsive and always have helped when needed. With a smile on their face. Check them out. read more

Great customer service. Employees are helpful and place is very clean. I would highly recommend this facility.

These people are dishonest, belligerent and unwilling to address their issues. We had a terrible experience with Carmen at the Oakey location as well as with her manager (if you can call her that). I would never feel comfortable storing my belongings at a facility that employed such a clearly unhinged person. After we asked to speak with her manager, Carmen gave us a fake name and called us to harass us. Creepy. We let Extra Space Storage corporate know but they were callous and irritating to talk to. Additionally, we found out that they lie to you about the rate and can change it to whatever rate they choose after the intro rate. So we cancelled our contract and chose a different storage facility. These reviews are BS, by the way. Read the Yelp ones and you'll learn a whole lot more. read more

The worst experience ever don't ever ever ever use this place. My rv was stolen from their and the don't give a Crap or did anything to help me. Just saying call my insurance. They wouldn't even give me a refund for the months I paid while my rv was stolen. Basically told me F-Off so F this place.. read more

Extra Space Storage - My RV that was stolen - Self Storage Near Me - Las Vegas, Nevada

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When I first got my storage, I was paying $190 a month and now it has gone up to $351 a month and I'm expecting another raise soon. I am moving my stuff to another storage soon. This company is greedy and poorly managed. read more

Always Top Quality Service Angela Greeted us with a smile and was very attentive and knowledgeable regarding all our questions been storing here for almost a year and honestly would definitely return if needed in the future. Clean property and restrooms. Definitely get your money's worth. We were issued new keys and quickly informed when new procedures are in place. Thank you . read more

I went in at 10:45am on 1/21/2024 to possibly rent a unit and the guy at the front desk would not show me what the unit looked like when I asked. They just lost out on a customer because he was too lazy to show me. read more

My experience from day 1 has been good for me. This is how you know when a staff member for the company puts a customer's needs before their personal convenience...it was almost time for this staff member to clock out, and he still made it his business to help me out. That alone says a lot for me to continue business with this storage company. I didn't get his name, but he worked on Sunday July 14th, 2024. read more

I do not recommend this storage facility. I have been a customer for 5 years, and I am a military retiree living off of my pension. They raise your rates every 9 months by a lot. They do not even have the decency to give you a year like an apartment. There is no loyalty even though I am considered a long-term renter. My latest rate hike will take me to $608 a month. To give you an idea of how bad that is, my rent is 975 a month. in another 2 years, this unit will be as expensive as my rent!. Before that, I will go elsewhere, but I will absolutely tell my military buddies NOT to use Extra Soace Storage and good luck getting any if them if you call. read more

Thank you Martha and Tori for helping me out yesterday with my new storage. It made my experience so easy and pleasant. There is plenty of load in and out space, the unit was clean, and perfect price. This is my second unit. I'm happy I have my things here. Clean property, staff is very friendly, and the price is right. A+++ read more

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Vulnerable to theft, felt unsafe. Pros: The place is fairly clean and the pads worked. Cons: I signed up on a Saturday so that my partner and I could go in my Sunday off because the website said the lock would be ready inside, but when we went to drop a few things off there was no lock, and no employee was there to help (office hours are closed on Sundays). The website didn't specify any exceptions on Sundays it just said things would be ready and they weren't. The worst part was that there were about 15 people sitting around outside scouting for renters and getting in by slipping in behind them. One guy that was inside saw us trying to go to the office for help and asked us repeatedly what unit number we had like he could help us and he followed us out of the gate. I kept asking if he worked there and he clearly didn't so he had no business asking which unit was ours, he wouldn't give us space. The people outside the gate gathered like zombies around us from behind it and started minding our business. Really bad first impression I am not putting my things where they are clearly vulnerable to theft. They need to hire guards, it was insane. read more

So I have had my unit for a year now (not by choice) first off I should not be paying $175 for a unit as small as it is plus they just went up to $200 while the 175 was overpriced af already they are entirely overpriced and I will be moving storage companies as soon as possible. Ridiculous. the staff is kind but the unit prices suck and my unit looks like a damn tetris piece which is taking out half the space needed. read more

Very clean facility. Excellent customer service. Friendly and helpful employees. There are carts and elevators for upstairs units.

I do not recommend this storage facility. After 2 months Extra Space raised my rates 100%. I called the company and talked with John. I offered to change spaces to a cheaper unit. He said the company doesn't like that and called it unit hopping. I think a company that raises your rates 100% after 2 months is not ethical. read more

Hello I have been in my unit since June and staff is extremely helpful and thoughtful. I would recommend this facility to anyone also location is awesome read more

This is a reasonably priced storage place. I wish their hours of operation were longer but given the location I can understand as to why this is not an option. There is always someone on site and they have carts available to carry your items to and from they only ask that you leave your ID. Reasonable. Their is a lot of homeless and transients in the area. So be aware of your surroundings but the gates are always locked and you must use your code to come in and out. For the price it's a good option. read more

Such a nice experience and I searched everywhere. This place is great! And Brandon was such a huge help!!

Michelle and Kevin are so professional and helpful they are both amazing glad I rent from there property that's for everything you are both the best ever !!!!!! read more

My husband and i stored all our belongings here for two months while our house was on the market. We moved out today. Customer service was 5 stars. Everyone that helped us was great. There was however, one very disgusting big problem. Cockroaches. Everywhere. On everything. Our boxes filled with papers were crawling with them. When we told the front desk, the response was "we spray the property monthly, but can't go into the units." Ok. Fair enough. Be advised, if you store anything here, put it in sealed plastic. Now my husband and I will have to bug bomb all our possessions before moving into our new house. This was not how we wanted to start our cross-country move. read more

Michelle over at the Las Vegas blvd location is a wonderful down to earth person she made sure I was well accommodated she also Is very honest and compassionate most of all just overall a great person read more

Rent is "reviewed" (aka raised) every few months. My monthly rent has gone from $70 to $120 in less than a year. I understand that fees aren't going to stay the same forever, but raising the price twice within 11 months and almost doubling what was originally agreed on is just ridiculous. read more

Very happy with my stay over at Extra Space Storage. When I closed out my account and ended my services there, the lovely Michelle, made the process very quick and easy for me. Very safe location and great storage if you're in a tight spot read more

Very professional, friendly,and helpful staff. Their businesses immaculately clean. They gave us a great introductory offer. I highly recommend you check this place out. read more

Do NOT trust the BBB rating for this company. They have 70% negative reviews and 30% positive but somehow are rated as A+ by BBB. What a joke! We lived in a downtown highrise and had limited storage space so against my better judgment I rented a storage unit at this location. When we first rented the space in person, I found the same size unit online for $20/month less but when I mentioned that, nobody cared to respond. Late last year, the rent increased again and they added insurance to the monthly rate (I have plenty of my own insurance thank you). Calling the office at the facility is useless as no one ever answers the phone and on the occasions I went to the facility there was no one in the office. We vacated the storage unit on 10/28 and I gave notice to vacate on 10/27. Unfortunately, the payment for November had already been debited from my checking account. I requested a refund of the prorated unused balance and was told that if I had given notice ONE day earlier, we would have either not been charged or would have received a refund. I understand that is their policy but it's a very poor business practice and a complete lack of customer service. Life is so busy it can be difficult to remember the policies and rules all of the time. This company clearly just takes advantage of their customers. Find a better place, or just get rid of your extra belongings. It's not worth the hassle. read more

This is the worst storage facility in town. It smell like pee, the people who work here are rude and incompetent. Your rates are guaranteed to go up every 3 months. You do not have access to your unit after 6 pm The city has condemned this place currently and THE ELEVATORS DO NOT WORK! read more

The workers are always so welcoming. The price is high, but understandable because of the location. Well worth it because of the customer service. read more

Homeless people camped out front and back all hours. When the gate opens they come rushing like zombies to get in. Hallways smell like urine and feces. The gate access closes actually 30 minutes before what is posted. Says building is temperature controlled but the top floor is consistently 10-15 degrees warmer than the bottom floor never thought I'd say this but public storage is a safer bet. Ouch. That's gotta hurt. AVIOD AT ALL COST !! read more