I recently had to return a treadmill I purchased on Amazon and this was the nearest UPS store…read more I had such a pleasant and fast experience that I had to show my appreciation by leaving a 5 star review for the staff here. Upon entering, I felt a bit anxious returning such a big machine. Worried I was not going to be able to return it or worried I was going to be given a hard time. Boy was I wrong! Upon entering, there was a line but it moved quickly. Once it was my turn, I was met with a professional and pleasant "hello, I can help you here". The young lady that helped me completed my refund within a minute! All the while making me feel welcomed and not rushed at all. The entire staff that day could teach a class on customer service to a lot of businesses that lack it because they nailed it. I was extremely blown away at their efficiency and their customer service. Mahalo for all you do!

I will have to admit, since I live in town, I rarely use this particular UPS Store location in…read moreKapolei, but the few times when I had to ship back some broken parts to the mainland, I'm so glad that there is a UPS Store near by. Located at the Kapolei Marketplace, you can find the UPS Store just a hop, skip, & jump away (towards the left) of the Safeway supermarket. The day I came here, I had to get rid of a bunch of broken parts. Luckily, I found this UPS Store, as I was just next door working at a local credit union. Service here was fast & friendly, and I noticed if you do not have anything to ship out, this UPS Store provides other services like printing & mailbox services. Parking is plentiful, as it's located at a major mall. Need to ship out something, and you just so happened to be in the Kapolei neighborhood? Check out the UPS Store at the Kapolei Marketplace.

Puna & Chris After…read more23+ years in the Military and countless storage experiences across many states, I can honestly say Puna provided the BEST customer service I've ever received. She was incredibly patient, kind, professional, and truly cared about helping my family during a stressful time. She worked with us for a long time to make sure we got the best value and deal possible, and never once made us feel rushed or unimportant. The facility is clean, secure, and excellent, but what truly makes this place special is Puna and her husband Chris. Their genuine care for people goes far beyond normal customer service. You can tell they truly have passion for helping others. If every storage facility had someone like Puna leading it, this company would be unstoppable. From my family to yours, thank you both so much. We truly appreciate you and will absolutely recommend everyone to come here and ask for Puna for the VIP treatment. Mahalo nui loa! - PJ Perez & Ohana

Lady was helpful & friendly! Facility is clean & brand new. Bathrooms could be a problem because…read morethere is only one & the last time it was clogged but they fixed it.

I called several moving companies to receive a quote for my family's move. No other company made me…read morefeel as instantly comfortable and stress-free like YouMoveMe. Not only did they provide the lowest price point but they also made me feel truly cared for. My initial call was with Paige. She was lovely, upbeat and helpful. She calmed my concerns and helped me de-stress. I felt my family was in good hands after a few minutes of talking. Paige is great at what she does! My next few calls were with Jordan who seemingly was available 24/7. He never missed a call and helped me navigate a tricky move. He was transparent and realistic about what expectations my family and I should have. He went above and beyond to take care of my family as if they were his own relatives. On moving day, Ty and Brandon were unbelievably efficient, hardworking, thorough and kind. My grandma doesn't speak much English but the language barrier proved no problem in the face of Ty and Brandon's kindness. Ty and Brandon were undoubtedly impressive. Professional from start to finish. Crazy strong and fast. They were efficient yet careful. No damage to any of our belongings. Ty and Brandon worked quickly in order to help my family save costs--even doing extra things to help like move a whole fridge to make my life easier. What was estimated to take 3.5-5 hours took the pair of them 2.5 hours. This is with one tall flight of stairs at the old apartment and FOUR flights of winding stairs at the new. Unreal. My family has moved twice before but no other moving company left anywhere near the same positive impression as YouMoveMe. Tyron and Brandon left quite the impression on my family--so much so that they know who they want to call for their next move. YouMoveMe humanizes the moving experience and actually makes it enjoyable. They offer the best prices and best service. They don't charge for the walkthrough like many other companies, and charge by 15-min increments after the first hour. Please be sure to tip your movers. They work hard and their jobs are not easy--though Ty and Brandon make it seem like it. Highly recommend YouMoveMe! The most professional moving company yet.

I was helping a daughter of a friend who was in an unfair situation. She was given a move out date…read more Then the date was changed, she had less time. She called You Move Me, they were able to fit her in. Help her pack big items, load & move and bring all items in the new place. They gave me a quote at the start & I paid almost $150 less than the quote. Very polite and helpful was what I was told.

I was on the west side of the island and needed to return a package fedex. It's convenient that…read morethey service ups, fedex and usps- but very inconvenient that they do not give you tracking numbers. The shop owner said I can call if I need the tracking, but the language barrier made it very difficult. I would not use them again and just go to an actual fedex store.

I had a great experience when mailing out my work laptop. The gentleman who assisted me helped me…read moreand taped up my box and also helped assist me with my mail labels. He reminded me of my papa and I felt that my boxes were safe with him. There was a woman in front of me that he assisted. He gave great service even came out from the back of his service desk to help her with mailing out her boxes. I will definitely be going back in the future.

Prompt response to request for estimate. Able to schedule move quickly. Team was very professional,…read morepacked quickly, and moved heavy and difficult object efficiently. Very reasonable pricing. Highly recommended.

I really recommend Kama'aina Movers. Moving can be stressful, but these guys made it easy. They…read morecame right on time. They wrapped everything up carefully. And they moved it all quickly. The next time I need to move, I will definitely use Kama'aina Movers.

I picked up an advertisement for Hero Moving from Waikele Self Storage and immediately noticed that…read morethe pricing advertised was under what I was expecting. We had originally been planning on renting a UHaul from Pam (WSS) but I figured that this might be better since our move was from Waianae to Makiki. I contacted Hero and they called me back. . .I swear like 12 minutes later. I spoke to Jordan and received a rough quote, informing him that our move date was still fluid. A few weeks later we got our confirmation into the apartment and I actually communicated with Jordan through TEXT to sign the quote and make the final arrangements as I had gotten sick and lost my voice. That was VERY useful because it took a few days for my voice to come back. From Waianae to Makiki I was quoted under $1,500 to move furniture from the single bedroom we were in to a one bedroom apartment. Which might seem like a lot for 2 desks, 2 shelves, a bed and boxes but you need to remember that this is Waianae to Makiki. . . Anyway, 3 days before the move disaster struck! Our new landlord decided that they didn't want us there and they were going to keep the apartment empty in order to have an easier time selling the building in the future. With 72 hours notice I was able to contact Jordan and redirect our move from Makiki to our storage unit at Waikele Self Storage. What did Jordan say? "Yes we can!" No additional charges, no argument, no triggering some weird policy to make the process a pain, just a "Yeah, sure." Which was excellent in such a stressful situation. Moving day! Our crew was great. They packed random loose items fast, hauled furniture out quickly and safely, and were respectful in our home. They moved 5 large furniture items down a hall, a flight of stairs and down another hall without hitting a single wall, navigating long furniture items down our tight staircase with no damage. The people they sent, who gave us their names but my ADHD couldn't hold onto them, were approachable, friendly and thorough throughout the process and they were in and out quick. Once we got to WSS they helped us load everything into our unit, called their boss, their boss called me and everything was paid for. This was such an easy process from when I picked up the advertisement in the storage office to when we watched them drive away with our money. 10/10 service, I highly recommend Hero Moving.

This is a very late update. I mean very late. I'm finally getting to it…read more My first experience with HERO Moving was excellent and thought I found my go to movers. I called Gabe a couple years later to get a quote for my client's move from one unit to another at Pohai Nani. Along with that one of the beds was to be moved to a residential location in Kapolei. Gabe arrived late to the appointment but I didn't let that bother me because my first experience with HERO was excellent and I figured he was busy. He said he was late because he just came from a job on the neighbor island. At the appointment he seemed so disengaged it was almost weird. I thought ok he must be tired from being so busy. He said he would call me back with a quote and never did. Never returned any of my calls. I thought that was rude especially since I used his business in the past. If he wasn't able to service my clients he should have communicated that to me. This was a big disappointment because I had to hustle to quickly find another mover for my clients. Good thing I found one and have been using them since. As a realtor I need reliable movers for my clients. I don't know what happened to Hero Moving Company. Went from HERO to ZERO.

Workers: Randon, Eugene & Shaydon expedited my move with efficiency and in a professional manner…read more They took great care in wrapping a few items and moving them into and out of truck. I will definitely use them again AND refer them to friends/family.

I've hired them twice and had such a great experience with this team both times! They were on time,…read moreaffordable, and worked efficiently the entire time. Moving can be really stressful, but they made the process so much smoother and easier. Everything was handled with care and done quickly. Highly recommend!

If I could give more than five stars, I absolutely would. R&E Trucking Express made what is usually…read moreone of the most stressful parts of military life feel smooth, and organized. I could tell that this crew was very experienced. I didn't personally select this company--the military hired them for our PCS--but I feel incredibly lucky that they did. I've been through three PCS moves now, and without question, this was the best experience I've ever had with a moving crew. From the moment they arrived, the crew showed up ready to work with great attitudes and good energy. Everyone was friendly, respectful, and easy to talk to. They were more than willing to explain the process and answer any questions we had without making us feel rushed or confused. Truly great communication all around. We requested that everything intended for storage at our next duty station be packed separately, and they handled this perfectly. They packed those items into a single crate, clearly explained which crate it was, and even described what it would look like so we can easily identify it for the pickup crew at our next location. (We did have our storage items separated ahead of time to help, but they still executed it flawlessly.) They also fully respected our boundaries--any rooms or cabinets we had sectioned off were completely left alone, no questions asked. Every item was packed with care and labeled thoroughly and correctly, which is something I have never experienced with military-hired movers before. I am extremely grateful for that attention to detail. We separated our high-value items in one area ahead of their arrival, and the crew did a very thorough inventory. Their system is digital, and we went through each high-value item one by one as they packed it, logged it, and assigned item numbers. Even better, the inventory sheet was emailed to us less than 30 minutes after they left. This crew took so much stress off our shoulders. I was incredibly anxious going into this move, and that stress just melted away as I watched them work. Mahalo to the entire R&E Trucking Express team for your professionalism, kindness, and hard work. I wholeheartedly encourage any military family PCSing off island to specifically request R&E Trucking Express when scheduling their HHG pickup. You will be in very good hands.

Had a minor inconvenience with a delivery, but Tami & the owner made sure to get in contact with me…read more& get it resolved. Would definitely recommend using this company for their punctuality, communication, & service!

We had a good experience with Covan this time around. Our team was great! They were prompt,…read morehard-working, friendly, and even patient with my toddler who was fascinated by their process. Each day, they arrived when they were supposed to, worked their tails off while they were there, and treated our family and our property with respect. They were done packing a day early, too! From the start, the Military goofed up and didn't schedule our date. When we had to scramble and push for getting to done ASAP, they were entirely accommodating (in spite of the fact that the error was not their fault) and helped if every way they could to help us get done on-time. We didn't have a great move with Covan in Virginia, but this was an altogether different experience. Our gratitude to the whole Covan Hawaii Team!

I'm Owner operator for covan WorldWide and I have nothing but Positive things to say! My…read moreexperience has been positive and the opportunities have been nothing but up since I started! Great Team behind me ! And very family oriented! East coast -West Coast North to South Tonnage!