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    Extra Space Storage

    4.3 (46 reviews)
    Closed 6:00 am - 10:00 pm
    Updated 1 month ago

    Services - Extra Space Storage

    Self storage

    Vehicle storage

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    Paul B.

    Extra space business philosophy needs to be exposed. I am a frequent user of the service at extra space - from coast to coast - I have / had units in WA, NV, CT, CA and others. 3 units at a time at WA location. My issue? Every three months - like clockwork the first rate increase hits. Then about month 5 another rate increase. So in a year you begin with one price and end up with two increases and not modest either. Mine were over $120 in one year! Extra space hides behind the "month to month" "special rates" arguments but have never said the frequency of those increases. $60 rate increase is a lot. For anyone. People think it's too much and they complain and extra space does nothing. Like they want you to move. And we do. Move to another unit - get the same price you had for three months - move again and on and on. Or move out. I have complained and will complain so there is a record of the business philosophy as extra space is definitely NOT loyal customers are great. More customers are great they think and they raise the price to get those customers - unless you store elsewhere, move every 3 months, or do not even bother and rent elsewhere. I've dealt with this years now and over 7 locations in 6 states - this being the latest - as I got my rent increase notice - right at the same time as the other locations. Hey Extra Space. Loyal long term customers are what you want - not turn over - you are losing money from us regulars. In the end you should avoid extra space unless 3 months or less. No long term storage for us military families possible. So I'm off to the next extra space to see if they are the same treatment (I know they are) Avoid it and ask about price increases frequency- maybe another storage company will guarantee your rate for 6 or more months!

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    9 years ago

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    12 years ago

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    9 years ago

    Very helpful customer service. Nancy helped me and she was very informative and helpful. Love this storage space and their customer service.

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    9 years ago

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    10 years ago

    Very friendly and super helpful staff!! Hinano and Jenna were awesome. They got us exactly what we were looking for

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    12 years ago

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    You Move Me - Perfectly-sized Moving Vehicle

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    $

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    I was helping a daughter of a friend who was in an unfair situation. She was given a move out date…read more Then the date was changed, she had less time. She called You Move Me, they were able to fit her in. Help her pack big items, load & move and bring all items in the new place. They gave me a quote at the start & I paid almost $150 less than the quote. Very polite and helpful was what I was told.

    Hero Moving Hawaii - Gabe stepping in to help the guys at our last move job.

    Hero Moving Hawaii

    (37 reviews)

    I picked up an advertisement for Hero Moving from Waikele Self Storage and immediately noticed that…read morethe pricing advertised was under what I was expecting. We had originally been planning on renting a UHaul from Pam (WSS) but I figured that this might be better since our move was from Waianae to Makiki. I contacted Hero and they called me back. . .I swear like 12 minutes later. I spoke to Jordan and received a rough quote, informing him that our move date was still fluid. A few weeks later we got our confirmation into the apartment and I actually communicated with Jordan through TEXT to sign the quote and make the final arrangements as I had gotten sick and lost my voice. That was VERY useful because it took a few days for my voice to come back. From Waianae to Makiki I was quoted under $1,500 to move furniture from the single bedroom we were in to a one bedroom apartment. Which might seem like a lot for 2 desks, 2 shelves, a bed and boxes but you need to remember that this is Waianae to Makiki. . . Anyway, 3 days before the move disaster struck! Our new landlord decided that they didn't want us there and they were going to keep the apartment empty in order to have an easier time selling the building in the future. With 72 hours notice I was able to contact Jordan and redirect our move from Makiki to our storage unit at Waikele Self Storage. What did Jordan say? "Yes we can!" No additional charges, no argument, no triggering some weird policy to make the process a pain, just a "Yeah, sure." Which was excellent in such a stressful situation. Moving day! Our crew was great. They packed random loose items fast, hauled furniture out quickly and safely, and were respectful in our home. They moved 5 large furniture items down a hall, a flight of stairs and down another hall without hitting a single wall, navigating long furniture items down our tight staircase with no damage. The people they sent, who gave us their names but my ADHD couldn't hold onto them, were approachable, friendly and thorough throughout the process and they were in and out quick. Once we got to WSS they helped us load everything into our unit, called their boss, their boss called me and everything was paid for. This was such an easy process from when I picked up the advertisement in the storage office to when we watched them drive away with our money. 10/10 service, I highly recommend Hero Moving.

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    R & E Trucking Express

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    (7 reviews)

    If I could give more than five stars, I absolutely would. R&E Trucking Express made what is usually…read moreone of the most stressful parts of military life feel smooth, and organized. I could tell that this crew was very experienced. I didn't personally select this company--the military hired them for our PCS--but I feel incredibly lucky that they did. I've been through three PCS moves now, and without question, this was the best experience I've ever had with a moving crew. From the moment they arrived, the crew showed up ready to work with great attitudes and good energy. Everyone was friendly, respectful, and easy to talk to. They were more than willing to explain the process and answer any questions we had without making us feel rushed or confused. Truly great communication all around. We requested that everything intended for storage at our next duty station be packed separately, and they handled this perfectly. They packed those items into a single crate, clearly explained which crate it was, and even described what it would look like so we can easily identify it for the pickup crew at our next location. (We did have our storage items separated ahead of time to help, but they still executed it flawlessly.) They also fully respected our boundaries--any rooms or cabinets we had sectioned off were completely left alone, no questions asked. Every item was packed with care and labeled thoroughly and correctly, which is something I have never experienced with military-hired movers before. I am extremely grateful for that attention to detail. We separated our high-value items in one area ahead of their arrival, and the crew did a very thorough inventory. Their system is digital, and we went through each high-value item one by one as they packed it, logged it, and assigned item numbers. Even better, the inventory sheet was emailed to us less than 30 minutes after they left. This crew took so much stress off our shoulders. I was incredibly anxious going into this move, and that stress just melted away as I watched them work. Mahalo to the entire R&E Trucking Express team for your professionalism, kindness, and hard work. I wholeheartedly encourage any military family PCSing off island to specifically request R&E Trucking Express when scheduling their HHG pickup. You will be in very good hands.

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    Extra Space Storage - selfstorage - Updated May 2026

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