On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

Cheryl is still the bomb but I've only been here 4 months now and my fees have increased twice. I'm…read morepaying close to $300 a month for a unit that I was originally paying about $100. Not cool. It's not even half a year I've been there.

I was mad because no one was in the office but the nice Manager Asia from West Hempstead drove to…read moreHewlett to assist me and resolved the issue.  She was so sweet and kind to hurry from West Hempstead to Hewlett to take care of my needs. Aisha is the bestttt

I was having a problem receiving an email confirmation regarding the closing out of my units…read more After speaking with Shani with the Hewlett location, she was extremely helpful in finding a way to get me the emails I was requesting. Shani took the time to figure out why I was not receiving the emails and found a work around solution.

ZeroMax Moving and Storage were super helpful I got an excellent quote for moving about 20 items…read morefrom an elevator building to a 3rd Floor Walk Up building. The movers were there early I got a 2 man crew and truck and were about done in two hours. Great Service Great Quote can't ask for much more. Bob the guy I spoke on the phone with was great patient and understanding and explained carefully to me what the process would look like. I'd use them again and would highly recommend to anyone looking for some good movers.

Excellent movers. Showed up on time. Gave a lot of attention to detail. Dealt with a few last…read moreminute changes on our part. The movers were prepared and very nice. Felt our personal belongings were in good hands and safe. Price was exactly as estimated. No hidden surprises. Couldn't have asked for a better move.

Great service! Frantz was very professional and sweet, made…read morethe process smooth and easy

I must say I've dealt with many storage companies but the customer service I received from…read moreSafeguard @ 156-01 Liberty Avenue was great. I got a detailed walk-thru yesterday, I was shown multiple units to fit my items for storage.

This is not a review for Merrick Boulevard, but I cannot search every CUbesmart for the 179th…read moreStreet and Jamaica Avenue that this is a review of: Management changed months ago. Customer service is garbage. I small prejudice against white Christians by some workers. I have been traveling and left credit cards. I keep getting hit with fees. Citibank mailed me a new card while I was away; that is not my fault, yet they sent me a fee. I paid with a fee with another card. They did not use that to process the next month and hit me with fees upward of $35. This is not a way to keep customers. Plus there are insects and mice at their facility. How do I get in touch with the CEO, as the Pakistani manager is out-of-re3ach. WHo is at the top of the accountability chain?

I've only been with this particular CubeSmart for a month. It's not the greatest as far as…read moreconvenince. The location is fine but the times of business hours kind of suck. I'm going to stick it out because of the customer service. Within the month I've been there I've had dealings with Nyjae 3 times and her mannerism is awesome. From day one (opening of my acct) and other visits, she stayed true to her tune. The greetings she gives makes you feel like it's not just about the rental. You're doing a superb job Nyjae.

Tyesha was very nice, building extremely clean. Made the process easy…read more Would recommend this facility

I love this I came to find info and I just rented I love the 2 lady who work there thank youread more

Always great service and smooth process. Been using them for multiple moves and highly recommend.read more

Super easy and helpful to book even on short notice…read more I worked with Zura, Zura, Vako and Nika - they were so kind and positive and helpful! I was very nervous to pack up and move after living in my apartment for several years and they were immensely helpful! They got the job done from packing to loading to even helping me take out some trash after my cleaner last minute cancelled. They truly saved the day. My bf and I are moving again in August and UrBin will 100% be the team I call to help with my move!

Cube smart is a storage facility located @187th on Jamaica Ave. My initial visit was an inquiry. A…read moremale representative by name of Omar.... I forgot his entire name, provided me with a slew of information, he was very informative, respectful, and courteous. Displaying professionalism and quality driven customer service skills. I came back and dealt with Lynise when I was ready to move in. She went over the unit size to ensure I would get the perfect size for my needs. She went over the prices and searched to find promotions that I may be eligible to receive. Both representatives gave a tour. During the tour I found the facility neat and clean. The also gave me comfort that my belongings would be safe and secure at this gated facility where they provide you a code to get pass the gate and inside of the building. It's a 5 story facility consisting of small, medium, and large units inside with a four car garage that provides shelter from the elements while loading or unloading your vehicle. There are also outside units to drive up to as well and they give you an option of long term or short term rental with no contract is or obligation. They have packing products in stock for purchase but they do not provide any dumpsters for waste material. They also have about four parking spots and one handicap parking spot at the entrance. Cube smart does have price hikes, just find out when and how often. My experience was good and they do ask for a review on Google!

This 5 star review is for the 2 people who assisted me with getting a unit last Wednesday: Omarie…read moreand Lynise. Omarie showed me units and processed my paperwork. He was very good with customer service. Lynise helped me to gauge what size unit would work best for the amount of things that I would be storing. After I was all moved in, her suggestion of size proved to be very accurate.

I have a storage unit here for over 5 years . Never had a problem UNTIL NOW. I have spoken to the…read morefront desk , made phone calls and still no solution. I was able to make payments online with no problem . Their online system hasn't worked in over 6-7 months . I once had to call them directly and give my credit card info to someone over the phone . They have an automated service that repeats wrong credit card info and I have to try over and over to make a payment . The automated service has a lag. RIDICULOUS! The owner increased the storage price , no problem , BUT GET THE ONLINE PAYMENT BACK AND RUNNING! I never missed a payment , but this is so inconvenient. ***** MY #1 ISSUE RIGHT NOW IS THE TERRIBLY STRONG SPICE SMELL ALL OVER THE LOBBY . I called 3x to have them give the owner my complaint . Spray the lobby or do something .THE SMELL IS UNBEARABLE ! I recently went to take out jackets and other clothing items . They STINK like the spice smell in the lobby . Everything I take out my unit REAKS of the smell . I haven't taken out my stuff because I have over 4 years of stuff in it . I have 2 jobs and no time to go and clear it. IM SO UPSET that my request about the smell and the payment gets dismissed . Even the employee said talking to owner was talking to the wall . I DONT RECOMMEND THIS STORAGE UNIT TO ANYONE ! I'm going to make a payment today hopefully my last payment , but I'm trying to see what day I can go to clear up my unit . STAY AWAY!

Extremely helpful staff. If you're looking for an economic storage place in queens this is it…read more 5x5x8 is $75 a 5x10x8 is 160 both with ONE FREE MONTH. They text you to remind you of payments! Never charged me a late fee. Have AUTO PAYMENTS WHICH IS GREAT. When you rent the storage you get the truck and driver for FREE. The driver was great and even helped us! Which helped because we are two short girls and one guy. Kenny at the storage place is amazing! Just cleared out my storage place and was even helped with the move! -PROTECTED MY STUFF -WRAPPED MY FURNITURE -EXTREMELY NICE, FUNNY, NO COMPLAINING -Moved to Bushwick for a great price and no hassle Ray at the front desk was SO nice and accommodating. Thank you so much for everything!