They will not honor their quoted prices…read more I was given a quote for my unit of $99/month. Less than 2 months after I began renting I was informed that the price would be raised to $138/month, an increase of 40%. I asked them what could've possibly changed in 6.5 weeks to justify an increase of 40% and they couldn't said that every now a d then they perform a "unit audit" and determined that this is just the price now. Makes me think that $99/month was just a teaser rate to win my business before they jack the price to what they actually want to charge, because how on earth could a $99 rate be fair 2 months ago, but suddenly be so out-of-line that they need a 40% increase. I asked for it to be lowered cause it was in bad taste to refuse to honor their quote in such a short time period. They refused. I left a review here to inform others and suddenly they realized that maybe they shouldn't jack their prices by that much so quickly and returned my rate to $99/month. They asked me to "help them out with some reviews left online." Since they returned my rate I agreed and deleted the review. It's now 5 weeks later and they have once again jacked my rate, this time by a smaller amount, only to $109 (10% increase). A 10% increase is still pretty unreasonable seeing as it's only been just over 3 months since I first became a customer. Given the context they gave me with the "unit audit" to justify their rate increase, the fact that this increase is significantly lower tells me that this time around it wasn't some BS methodology, but a conscious decision to push the price the price closer to what they really want but in a manner someone will grudgingly allow. In other words, their methodology for determining the rate increase isn't actually from a unit audit, but rather is just "whatever this customer will let slide." Poor business practices. Honor your quoted prices. If you want to charge more, quote more. And if you need to increase the rate, think about how reasonable the increase is given the amount of time that has passed.

This place has security cameras everywhere but they are not recording anything…read more My storage unit was recently broken into and even though the camera points directly to the unit there was mi surveillance video or any recording of any action that had taken place. I lost over $15k worth of tools and the insurance coverage is garbage when it comes to filing a claim Until the new management takes care of updating their security system I would not recommend this place to store any valuables

I've been a customer paying $78/month, which increased to $156 and now $179. Meanwhile, the exact…read moresame units are currently advertised for $38-$50. I've attempted to resolve this for over a month: * Sent multiple emails (no response) * Was told only to call a number (no written documentation provided) * No one has followed up or addressed the discrepancy (it's been a month) I'm simply asking for a fair rate adjustment or transfer to the advertised pricing, but the lack of response and refusal to communicate in writing is extremely concerning. I would appreciate a response from management.

Ariana was great! So helpful and understanding. I really do appreciate her and am thankful I had…read moreher to help me.

We used UNITS portable storage for our recent move in Evergreen and were thoroughly impressed with…read moreour experience. The owner and staff were professional and responsive, and the UNITS were in excellent condition. We underestimated the size of container we needed and on moving day we called in desperation to see if they could deliver another UNIT same-day. Paul moved a few things around and we had one UNIT picked up and another delivered within about 2.5 hours. Impressive, considering they're based in Aurora and we live in the hills of Evergreen! I highly recommend UNITS for any portable storage or moving need. Nothing but impeccable service and excellent responsiveness!

This is the second time that I have used UNITS and there is a reason, this is a great company that…read moreprovides excellent service. Paul (the owner) and his people go above and beyond to provide you with a unit that is clean throughout, delivered on time, picked up and delivered to the second location on time, all at a competitive rate. I have been a small business owner for 30 of my 45 years of working history and I appreciate that Paul takes pride in his business and strives give the very best to his customers!!

Friendly staff. Clean facility. Easy to book. Great location close to my business. Looking forward…read moreto renting a unit

Kind, helpful and informative. It was even less than…read moreoriginal quote. I highly recommend this place.

Jennifer has been very helpful, accommodating and personable. She has made the whole experience…read morevery pleasant and enjoyable. Thank you to Jennifer!

They keep raising the price. I got in at around $50 and every few months it goes up, it just went…read moreto over $100 starting October. For what?! their gates are often broken and they have added nothing of value, yet they keep raising the price. Typical BS at these places, i will be moving.

Amazing. Safe. Friendly. Easy. Best in the entire state. The owner has saved my so much time and…read morehelped me out during very stressful situations. She is trustworthy, kind and extremely helpful. She knows everything about the area and goes above and beyond. A rare gem in this world.

I recently had a really good experience with Kings Valley storage. I needed storage because my…read morehouse had sold and I didn't know my final move destination yet. Kings Valley storage is located in the neighborhood that I was moving from, so they were my first choice and their prices were better than any of the other competitors down in the city. They only had two 5 by 10 units available instead of a larger unit that I requested. I signed the agreement to rent the two units, but a week later (before moving my things into the units) I called and expressed my concern on the size not being enough & was asking about renting a third small unit to fit everything. They didn't have any other units available at that moment and the discussion might have ended there if they hadn't taken the time to follow up when a larger unit was suddenly opening up a few days later. I was able to secure the larger 10 by 20 unit which turned out to be more than enough room for my things (approximately 50 boxes and about a dozen pieces of furniture. The moving truck was able to easily pull into the location, no problem, and the unit itself was immaculate. I feel great about storing my possessions at Kings Valley Storage and am pleased with the whole experience. Their customer service is beyond exceptional! They are great communicators with excellent follow-up skills!

As a local business and long-term tenant of more than three years, we are disappointed to be…read moreleaving this review. Throughout our tenancy, Colorado Radon Mitigation has maintained a storage unit at this facility and paid more than $300 per month for the privilege of doing business here. Unfortunately, we have experienced repeated confrontations involving the facility manager's husband, who is not employed by Storage King. These incidents have occurred while our staff were accessing our unit and utilizing on-site dumpsters that we have written authorization from management to use. Rather than addressing our concerns when they were raised, management elected to threaten termination of our lease. We retain email documentation supporting our authorization and communications regarding these issues. Equally concerning has been the inability to obtain meaningful assistance from Storage King's corporate customer service channels. Attempts to escalate the matter have largely been met with automated systems and a lack of follow-up. We believe businesses and individuals paying premium storage rates deserve a professional environment, consistent management, and responsive customer service. Unfortunately, our experience has fallen well short of those expectations. We hope Storage King corporate leadership takes these concerns seriously and works to improve the customer experience at this location.

After 3 months they jacked the rental rate up over 50%. Feels like a bait and switchread more

Had them booked 6 weeks in advance. They cancelled 45 mins AFTER they were supposed to be here…read more(through a text message). No real explanation. Left us in a Terrible predicament.

DO NOT TRUST. booked my move two months out. they confirmed, confirmed the evening before and then…read morean hour before my appointment sent me an automated text and canceled. Wouldn't answer my calls, texts, etc. left me high and dry on a Saturday at the end of the month. DO NOT USE.