I have no issue with the outdoor parking spot I have for my boat, however, I just got hit with a…read more32% rent increase out of the blue. I guess I will have to move out as I have only been at this place since late April. I guess they can raise your rent whenver they want and how much they want as well. Complete BS!!! And now, as I wait for someone to respond to me in 5 minutes, itss been 15 minutes and no response! Be careful renting here!

They force rental insurance even when you have it, saying that you can cancel because it is "free"…read morewhen you sign up. But then they start charging you almost $20/mo for the insurance and the only way to cancel is to come in person and cancel. Even though you can sign up and move in COMPLETELY online. This makes no sense. I work during their business hours so I have to leave work in the middle of the day just to go in for a signature? That screams scam and it really seems like something that will eventually get in to the courts to decide if that was a shady business process. The rates go up and when you call to question it, and question cancelling the insurance, they are so extremely rude on the phone. I work in sales, I understand customer service. You can tell they get paid whether they are good or bad, because it was never a good experience when I spoke to someone on the phone. You also can never find a cart. Apparently people were keeping them in their storage units (at least that is what I was told). But perhaps if they had more than one per LARGE building, people wouldn't keep them in their units?? Plus, find a way to keep track of them instead of completely making them inaccessible to people who are in the far back of the building and on the third floor... ugh. It's a clean building, but outside of that, I have already told my friends to never rent from them. Their app that is supposed to open gates and things never seems to work, and twice I have felt locked in the gate because I couldn't get it to open. I've rented plenty of storage units in my life and this has hands down been the worst storage experience of my life.

The Ellisville, MO location is generally nice. The main drawback from an operations perspective is…read morethe limited number of carts to wheel items around on. From a business perspective, I highly recommend looking elsewhere and trying to lock in a rate. I've grown so sick of the rates going up every 3 or so months. I started at $72 for a 10x10 2 years back and the increase fight began so quickly. I was able to fight it off for a bit, but now they're looking for $193/mo from my current $113. I also had a larger spot to store a car that was at $240/mo and they tried to raise it 3 months later to $360 if I recall correctly. It was something ridiculous like that so I simply closed that unit out like I'll be doing my 10x10.

Matt H is an amazing person who helped me out in finding available storage space. He even assisted…read morein looking and lowering the rate. The operator company for this location needs to keep him.

They never raise the rates! They have excellent quality storage lockers! The value is beyond…read moreunreal, especially compared to anybody else! And if for some reason, you have a problem with your card, they will call and remind you!

Gail was very friendly and helpful. The grounds and units are extremely well kept and clean…read more Highly Recommended.

Great team! Handled all the large furniture with care and quickly executed the move. Simple process…read morefrom initial bid to end of the move. Highly recommend.

If I could give 10 stars, I would! Steven & Rogers were our move crew, Karen helped with payment…read moreand scheduling. Everyone was accommodating with the weather, the locations (2 apartments in opposite sides of town into a house), and everything in between! We will definitely be using them again. Communication Customer service Willingness to help, even though an item wasn't on their inventory list

Hello everyone. I would have given this place a good review since the location seems to be neat…read morefrom the outside and nice from the window end. This was the extent of my experience of this place since I got here on Friday at 3pm and no one was there, even though office hours are until 5. Then I said, "Fair enough" I will be back tomorrow (Saturday). My move was the following day "Saturday" and had all of my belongings. Ready to sign a new lease and arriving 2 hrs early (10am)...I thought what could happen next...Well it turns out the lights were off from the office and waiting room. There was no note on the door and the OPEN sign was turned off. I called their call center and they were shocked that no one was there and thought that the manager headed out to make a bank run. The call center took my name/number and would contact the manager of the building. Well...20 mins later...I got the manager and he mentioned he was the only one to work today and had to go home because he was sick & cannot return. I understand that people can be sick but the business could not get a replacement for the day??? I mean the place is only open for 4 HOURS???!? I mean I could be sick and work for 4 hrs or find someone to cover you. They will be back in business on Monday. I was frustrated since they just lost a customer and ended up going to the place next door. So if you are planning to use this place and have NO choice...Please call ahead!! You will be sorry if you have your stuff and NO ONE IS THERE. Thanks!

After 1 year my rent went from $80/mo to $135/mo. A 69% increase in rent!??! Who jacks up rent…read morethat much? Unprofessional people. Got my stuff and left.

A Storage is a wonderful place to rent from. Joe is very detailed and makes the process easy to…read moreunderstand. I would highly recommend them to anyone in need of storage in the area.

They keep bugging me to review, so I will!…read more I used them for about 6 months, I got a 6x12 unit I think and paid $69 a month and the month I vacated they gave everyone a wholesale increase in rent - mine went up to $75. I'm not sure how often they do this but it did happen to me once. The contract type you have here is month-to-month which I liked because I didn't know how long I wanted the unit. Unlike U-haul storage and some of the other places, ALL of these units are ground floor and drive-up accessible which makes it the easiest to load/unload your items right into or out of your vehicle. It's also open 24/7, 365 which many other places don't have. Staff was always nice. The only weird thing I didn't like was the weird plaster material that the walls on my unit were made out of, they chipped very easily and created a lot of particle dust in my unit. There were some spiders in my unit too, but that's not preventable I feel. If you think you'll get a unit here, ask them to give you the 2nd month free, they did it for me. I would rent a unit from this place again.

These guys are great! Friendly and helpful staff. The facility is very clean and great options as…read morewell had to increase our storage. On my 4th year here.

The on-site managers have been awesome, but they get run off or fired by the micromanaging…read morecorporate supervisor. That guy lacks any sense of customer service. And he surveils the on-site folk with his office cameras. So, when you read about the on site mangers being great, they WERE. But they are gone. They also jack the prices up without notice - like Public Storage does. Facilities are just okay. Lots of spiders, insects, frequent webs, and they have had roof leaks. Floors dirty when we moved in. If the owner took a different approach with his corporate management of the place, it would have hope. By the way, the truck is not "Free". That is totally misleading. You can use it for one half day rental period and a limited number of miles. After that, it is costly and they require insurance add ons. Do NOT be misled into believing the truck is there for you to use for free anytime you need it.

Went to this store yesterday to get my propane tank filled. Store associate, Jaylin, came out to…read morefill the tank. After filling the tank, he proceeded to wrench down the valve several times. I asked him to stop as it makes it especially difficult to open it again and wears out the valve. He ignored my request and continued to tighten the valve further. We went into the store to pay and I asked him why he continued to tighten the valve when I asked him to stop. He said it was "a safety issue" and kept arguing with me about it after I told him why I wanted him to stop. He then starts swearing at me, threatening me, and telling me to get out of the store. I told him I wouldn't leave until he gave me a receipt. He said their printer was down and he couldn't give me a receipt. I said he needed to hand write me one then. He proceeds to write out the receipt on a one inch square PostIt note. Completely unprofessional. I asked for the store owner's contact information and he gave me the store manager's card. I left a message immediately afterward on the manager's cell phone. It's now 1:30pm the next day and I've yet to have the call returned. This company is unprofessional and not focused on well-being of their customers or their customer's property. Not only due to the experience above, but also because every time that I have been in the store, NONE of the employees are wearing masks even though there is a sign on the door that says customers are required to wear a mask before entering. Hypocritical and definitely not focused on safety as Jaylin claimed. Needless to say, I will not be returning to this location and I highly recommend no one else give their business to this shady enterprise. To do so only encourages their terrible behavior.

I made appt online to have hitch installed on my car. The man checking me in said it would take two…read morehours. Went back two hours later and they hadn't started the work. I asked a woman outside about my car and she seemed annoyed - she told me to go inside. I asked another woman about my car and she told me she had no knowledge about it or when the man would get to it. I understand if they were overbooked, however, I have issue with poor customer service. Someone could have called me about the delay since they didn't appear to be understaffed - I saw three people with company t-shirts. The people were unfriendly and indifferent. Won't give business to this place, so I left with my car and rebooked at another location.

We've had the pleasure of working with Perfectly Placed twice now--once during a difficult…read moredownsizing move and again after relocating to a larger home--and both experiences were transformative. The first time, we called them out of desperation. We were combining two households into a smaller space and had hit a wall. Perfectly Placed brought the energy and expertise we needed to get unstuck. They helped us purge unnecessary (and often duplicate) items, came up with clever organizing solutions for our limited space, and even helped with decorating that made the home feel like us. It was a huge weight lifted off our shoulders. Fast forward a year and a half: my wife was determined to have Perfectly Placed help us with our new, much bigger house--even before we packed a single box. I was more hesitant this time around, concerned about the added cost and assuming we wouldn't face the same challenges in a larger space. But my wife was so convinced of their value that she started driving for Uber to save up for it. After two unpacking days with Perfectly Placed, I can say it was absolutely the right call. We moved in over a weekend, and by Tuesday, our house was fully organized--something we could never have managed on our own, especially with my wife now 34 weeks pregnant. Perfectly Placed doesn't just organize your home--they bring peace of mind, clarity, and a sense of calm to what can otherwise be an overwhelming experience. We can't recommend them highly enough.

I'm only suggesting that you call a different service first, as I called this business based on…read moregood reviews and scheduled an introductory phone meeting online. Within a few hours, I got an email canceling the appointment, then received another email saying that they were not scheduling meetings or booking new customers. TL;dr: Maybe they're amazing, but as of October 2025, they don't want to do the job for you.