Helpful, informative, kind, patient employee(manager ?) Very easy to engage and construct rental agreement . Space rented for My Truck more than adequate in size and location very suitable for addressing my handicap needs . read more

Christian is gone (no loss, he was a company boot lick). In any event, when your initial lease is up expect to pay in the neighborhood of double OR have to move your stuff. read more

The manager that I rented the storage unit from, I believe his name was Christian, but I'm not sure, was exceptionally professional, kind, and made everything very easy. Moving out was a breeze. They have affordable prices, if you can find promo codes online, through their app or online website, there are even better deals. I appreciated this place very much! Oh, and it's very clean as well. read more

I strongly advise anyone considering renting at Extra Space Storage in Doraville to think twice. My experience with this facility has been incredibly frustrating due to their arbitrary rate increases and lack of transparency. When we first rented our unit, there was no indication--either on their website or during the leasing process--that the rates would change after only a couple of months. Yet, in under 6 months, our rent was increased by nearly $100, with no prior notice.  In fact we only found out when we received a postcard on October 27th, that told us our rate was increased on October 3rd.  When we called the store manager they stated that their system said it was mailed out in prior to the increase, and they have tracking saying something was delivered but could not provide us with that tracking information. This seems to be a common practice at this location, as I've found numerous reviews from others who've experienced the same sudden rate hikes. What's even more infuriating is that Extra Space is currently advertising units for $100 less than what we're now paying, as long as you commit to a stay of four months or more. This bait-and-switch tactic is extremely unethical. When I called to discuss the issue, the assistant manager was not only unhelpful but also rude and condescending. She brushed off my concerns and simply said the site manager would call when they had time. This lack of professionalism, combined with their shady pricing tactics, has led us to make the decision to vacate our unit--incurring additional expenses in the process. If you're considering renting from Extra Space Storage, save yourself the headache and find a more reputable facility. Their deceptive pricing and poor customer service are not worth the hassle.  This is beyond frustrating as me and my company have been loyal ExtraSpace customers for years, and to see this type of deception and service is not acceptable. read more

I I am writing this review regarding my experience with extra space storage. I am a single mother I do not receive government assistance. I do not receive child support I get it those are my issues, but based on the economy that we are living in things are extremely different nowadays I went to extra space storage to try to stop my items from being auctioned. I offered a payment of at least one month and try to get additional assistance to set up arrangements for further months payments I was flat out told no they would not work with me. I could pay the balance in full or go to auction or pay 75% of the balance, and move out. This is, in my opinion, an unreasonable request when you have customers trying to resolve or save their units it appears that the company's main in is to gain what they think would be items to be sent to auction. This is terrible business practice. I would not recommend anyone using this company at all. Even when you attempt to pay online, you don't have the option of just simply paying your bill down so that it's not so excessive in the event that you get behind I would recommend anyone else go to U-Haul or go to any other place. Do not use extra space storage they do not work with their customers. read more

We have been using this facility for around 2 years now. We went in today to switch out 2 units for a bigger one and Emmanuel helped us with everything! He seriously made everything so easy for us we literally were in an out of the office in 5 minutes. His customer service was outstanding and we hope we get to see him around for a long time to help with all our needs! read more

I can't say enough great things about Emmanuel!! He is just so unbelievably helpful and really makes the entire storage unit process so much more stress free. Not to mention the facility is very secure and safe. read more