This is clearly a case where "the new boss is n-o-t the same as the old boss..."…read more Whew, "CubeSmart" has barely been in this marketplace 'for a minute' and they did not waste any time in getting their entry on Yelp to shill their newly acquired property. But as a longtime customer of this facility, I have to tell you that their new policies will not offer any better 'value' as their "About This Business" ad-copy wants to tell you ... and 'service' remains to be seen ... The previous owner of this facility has sold out to this out of state corporation and CubeSmart has decided to discontinue several customer-friendly policies in regard to multi-month-payment discounts (except for a year's worth, they are quick to tell you) but by slashing these payment incentives, CubeSmart has effectively raised prices ... in the midst of this recession. WOW, WE ALL LOVE THAT ... thats the way to incentivize your customer base, CubeSmart. These "new discount" touted by CubeSmart are only for new customers or for those who want to prepay for an entire year. Previously there were discounts for pre-payment for 3 and 6 months as well. Also ... NOW ... The local phone number for this office rings in their out of state corporate office and not in actual facility that I am calling. Does that makes sense? If I just want to ask "what time do you close?" (and have to be transferred 2-3 times to get a simple question answered) I think many other customers other than myself will end up missing the former owners, which was StorGuard, their sign is still up as of this writing.

Found this location by chance. Easy to reserve online. Had a follow up call about the reservation…read more Came in and was greeted by Brittany. Very pleasant and very sweet and helpful. Showed us the unit, explained everything. We were in and out of there in no time. Very clean and secure facility.

On behalf of Friends of Seven Oaks Academy, our nonprofit charity, we have enjoyed partnering with…read moreMorningstar Storage for the past three years. The facility is always clean, well maintained, and the team is consistently professional. Whenever a question or concern has come up, Mrs. Kimberly has been incredibly helpful in researching the situation and making sure it was resolved in a fair and thoughtful way. I'm grateful for the partnership and look forward to continuing as a long-term tenant with Morningstar Storage.

Quinn was amazing and very helpful... helping multiple people and making it a very enjoyable and…read morequick experience. Much Appreciated.

I was on the phone for 1 and half hours today getting transfer from one rude, nasty, rushing, over…read moretalking me customer services reps. I was sampling trying to rent a unit. Everyone treated me like I was boring them. If I could rate it a 0 star I would. Public Storage has garbage customer service.

This place is a scam.. they arbitrarily increase the rent every few months for no reason, I went…read morefrom paying like $165 a month to $318 in less than a year of being there, I moved out about 10 days after making payment for upcoming month and they say it's their policy to not give refunds? So they charged me $318 for 12 days?! Thieves! I recommend you go elsewhere for your storage needs

Premier Storage customer service is both professional and friendly. The storage spaces are clean…read moreinside and out and applying for space is handled quickly and they make it easy on the client.

I have been using this place for several months now and have been very happy here. The 2 employees…read moreI see are both excellent and very helpful, Emily has helped me several times. They also make me feel safe here coming & going. If I email questions I get a very quick reply. I had a door issue they were quick to respond and address. I like the code to get in & out so I can come and go as I need to. I chose a non climate control unit, because I need drive up access. Otherwise I think I would suggest you get one with climate control for your own comfort if you will be in & out. Not an issue with the facility, just a suggestion in general. It is a little pricey, and you need to have insurance on your items. It was easier to just use theirs, so that is what I did, no issues thus far. A few things to note that I was not aware of- There is nowhere to toss regular trash, I have to take it with me. They have a dumpster you can use but there is a monthly fee and it wouldn't be worth it unless you had a lot of trash to dispose of each month and I do not. They did offer to assist if I had a box or something as a one off which was very nice of them. The other thing that surprised me was it costs more to have extended hours access. I do not recall how much it was because the regular access hours are early enough and late enough for my needs so I think you'd only need it if you come really early or return really late.

I moved my business operation here about 2 years ago, and I think this is the best warehouse setup…read moreI have ever had in 30 years. I can rent month to month for a reasonable price without having to sign a long term lease. I can add a unit when I get larger shipments and close it with short notice once those items are sold. Shipping to this location is the most secure setup I've ever had, with gated access and coded door entry. With a dock high dock and drive up dock, It's perfect for shipping/receiving pallets and loading/unloading smaller items. One of my units has power, which is another big plus, and the price per month for power is extremely reasonable because this facility has solar power. Too bad you can only give this place 5 stars!

We left CubeSmart because the entry doors were constantly open, bathroom was absolutely disgusting,…read morehomeless walking around and we were told by the manager that there were breakins and flooding. So we quickly had to find another storage place as our house isn't going to be ready until Feb 2023. We drove around and came across Decatur Self Storage. Don't let the outside influence your decision to go in. We were greeted by Mike, an owner, who showed us around, showed us a unit, signed us up on the spot. Everything he told us - gate entry, building entry, security protocols was correct. We are happy to support a locally owned business who seems to care about their business.

This is a really great service, especially for someone like me who didn't have people lined up…read morewaiting to help move my belongings into storage. Closetbox picked my things up from a Public Storage unit which had been broken into (this the reason for moving my things out) and delivered them to their facility. Unfortunately, I experienced a financial setback and could not afford to keep using Closetbox. They did something incredibly kind for me-they delivered my stuff to a location of my choice within a 20 mile radius of their facility for free!!!!! They're not just a business, they are kind and compassionate people.

Well I guess I'm an outlier but it's probably useful for me to share my experience. I had a very…read moreeasy time booking my service and the estimates for moving things was fine, although it was a bit strange that a couple of lamps raised my rate/month by $5/month. (Doesn't make any sense? Let's keep going). Evidently there's important fine print in the pick up confirmation email regarding what the mover will and will not do. They will pick up your stuff, but you're expected to disassemble your own bed and wrap all glass and mirrors. I didn't mind paying for these services, but they definitely need to share this information when you book over the phone. I would venture that a good chunk of people have at very least never disassembled a bed. I called them twice to let them know I would need help. Evidently this was confusing each time I told them because they all seemed to forget I told them. Then the day of the pick up came. I went to my old apartment and wrapped the glass I could lift myself. I taped my drawers. All this was done before 9am. The time window I was given was between 9 and 11. By 10:50, they called and told me that it would be 1pm. Then began four hours of back and forth and an utter inability to contact those actually picking up my stuff. They finally arrived at 440. 20 minutes before my service elevator reservation was up. I had to ask for an extension and the building was not happy-they shockingly like to plan for convenience for their inhabitants coming from work. The movers did fine, although they grumbled quite a bit about helping me wrap the things I'd mentioned several times that I would need help with. But the attitude was very, "we have no idea why you're so put out." Um...I get running behind. But 6-8 hours late is bulls*it. The company credited me $25 for my trouble but I have to say, this doesn't begin to cover it. Closetbox then said a customer service rep would be contacting me to address my complaints. Evidently someone called and failed to leave a msg. I think they're scared of me, but all I've done is express dissatisfaction and I think I should be credited for a month for the awful service + extreme delay.

My wife had been checking rates for storage and this place ended up being the best. The lady at…read morethe front desk was very helpful and super nice.

Had the pleasure of doing business with Amber, who is the manager. She was polite, friendly, and…read moreprofessional. She was a bright note on an otherwise busy and tough moving day. Customer service is still a thing at her location.

Great experience storing my stuff here for the last two years. Brent and his crew are flexible and…read moreeasy to communicate with. You need access both in and out of the parking lot, building, and of course your unit. Feels very secure and is well-maintained. Will definitely use them again.

I have been a tenant at Guardian Self Storage for over 10 years. I love the ease of accessibility…read moreof not having to use an elevator! The management team is always friendly and I am sad to be leaving. I never had any issues, but I am moving out of town. I hope I can find a storage close to me as great as Guardian has been all of these years!