My experience with All My Sons Moving (32 Coles Ave, Cherry Hill Township, NJ and All My Sons…read moreCorporate Office in Texas) has been the worst service experience I have ever had, and their public ratings across major platforms reflect exactly why so many customers report similar issues.
Across multiple review sites, this company consistently scores poorly:
* Google: Approximately 3.9 stars, with thousands of reviews
* Yelp: Approximately 1.5-2 stars, with a long history of complaints
* Better Business Bureau (BBB): 1.97 stars across more than 1,000 customer reviews, despite being "accredited"
These ratings are not a coincidence -- they mirror the exact problems I experienced. Please don't take the chances that I did and use this company. You'll be very sorry.
I hired All My Sons for what should have been a simple, professionally handled move within Pennsylvania. Instead, the company sent a crew from their New Jersey branch, and from the moment they arrived, the situation was unacceptable. The movers smelled strongly of weed, and the odor was so overwhelming that it transferred onto my belongings, the moving blankets, and into my home.
Despite being quoted $1,500 for a move that originally included far more items than we ultimately needed moved, the crew stalled for hours, took an unreasonable amount of time to get set up, and barely worked. They attempted to charge us $200 per hour for 12 hours to move fewer than ten pieces of furniture and no boxes--time that was inflated entirely due to their own lack of productivity. They even took apart furniture unnecessarily, removing every screw they could find, and then struggled to reassemble anything, which appeared to be a deliberate tactic to keep the clock running.
To make matters worse, they forced us to pay immediately before unloading the furniture, even though the job was nowhere near complete and their performance had already been unacceptable. They refused to allow me to inspect my furniture after they brought it in. They were holding my furniture in their truck until I provided the person on the phone with a credit card to pay for the move.
By 10 p.m., exhausted and frustrated, we had no choice but to let them leave. My husband and I ended up moving most of the furniture ourselves, unwrapping and assembling items they were supposed to handle. The next day, we had to take two cars and make multiple trips just to move basic items like totes and clothing bags--items we specifically hired them to move.
Damage Discovered - In daylight, the true extent of the damage became clear. The movers had:
* Drilled holes through three credenzas, including over ten holes on the wrong side of two of them
* Split a 500+ lb wooden and marble credenza by placing it on its side on a dolly instead of carrying it properly
* Stained my couch
* Broken a $1,500 art piece
* Scratched $1,200 chairs
Their lack of training and care was obvious, and their behavior raised serious concerns about whether they were under the influence while handling our property.
Claims Process & Geoff Burgess
I filed a claim for nearly $10,000 in damages, providing receipts, photos, and videos--evidence the company was aware of from the moment the damage occurred. Since my move at the end of December, I have been going back and forth with All My Sons for months. It is now March, and they have:
* Refused to settle
* Refused to explain their employees' behavior
* Refused to address the lack of training or drug testing
* Refused to replace or compensate me for the extensive damage
The claims representative, Geoff Burgess, has been a complete roadblock.
He:
* Refuses to review any of the material proof
* Refuses to provide documentation
* Refuses to acknowledge the severity of the damage
* Blocks any attempt to escalate the issue
I even tried going to his supervisor and to customer service, and no one will do anything. Every path leads back to Geoff, who simply repeats the same scripted denial.
Their final response was that their insurance would only cover $644 under "limited liability," and they refused to refund the $1,500 I paid for the move. The local NJ operations manager initially told me he would speak with his partner and call me back. He never did. I have texted him multiple times and left a voicemail with no response except to speak Geoff in claims.
The company also refuses to let customers speak directly with their executive team, forcing all communication through an internal division that shields them from accountability. I even tried reaching out on LinkedIn to the chief customer officer of all my sons in their corporate office in Texas.
Conclusion - This company's behavior is unacceptable, and their pattern of ignoring customers, denying valid claims, and hiding behind internal processes is exactly why they have low ratings on Google, Yelp, and the Better Business Bureau. I wish I had looked more closely at those reviews before hiring them. Don't make this mistake!
