RODENTS
This has been by far the worst customer service experience I've ever had, and I strongly advise anyone -- especially veterans or service members -- to stay far away from this place.
Let me break it down:
* The manager coerced me into writing a 5-star review before I even got access to my unit or a lease contract. Spoiler alert: I was never given that lease contract.
* I was hit with two foreclosure fees within two months, even though I was actively in communication with them about my account.
* I was harassed daily by staff, being told I needed to come close my unit -- even after I had spoken directly with the district manager and scheduled a move-out date.
* I went away for a month on military orders, and they still demanded I provide proof again, despite having already submitted documentation when I first signed up. Total lack of respect.
* When I arrived to close the unit, the front desk employee Rachel made an unprofessional and inappropriate comment: "Oh, you are not what we expected you to look like." Not sure what that was supposed to mean, but it was rude and unnecessary.
And the worst part: when I finally opened my unit, it was completely covered in mouse droppings, and many of my belongings were chewed through and ruined. I have photos of the damage. I was never informed of rodent problems, nor was I offered any pest control or help addressing the issue. After all of that, I still had to pay to close my unit.
Here's the kicker: the district manager told me she would issue a refund and call me back while I was standing there. After waiting for 10 minutes, the front desk staff casually came back and said, "Yeah... that's not going to happen." No call. No refund. Just blatant dishonesty.
Also, for context: I started renting at $30/month. That price mysteriously increased over time until I was paying over $100/month, with no real explanation or justification.
This place is disorganized, dishonest, and unprofessional. I'm filing a complaint with consumer protection and exploring legal options. If you care about your belongings -- or being treated with basic respect -- look elsewhere read more