I just closed out my last of two units at this location, so I can speak to the entire entirety of the experience. I had both a temperature controlled and outdoor unit. In summary, the staff are great, but I would not recommend this place because of the unpredictable massive rate jump I experienced, the sad location, and especially the condition of the outdoor units. - Staff/Signing up: super easy and the staff are awesome. They made it a breeze. When I did have issues, they were very quick to come over and do what they could within their power. However, they are not very empowered unfortunately - Rates: they started out really great, compared to others in the area. I chose this location across from an adult movie rental and near a lot of homeless people because the rate was good, in spite of the terrible location. Within six months of my rental, they significantly raised my rates - not a little but a lot (probably 50-75%) on both of my units. - Condition: the conditions of the property were kept pretty good. I didn't have any issues with temp controlled unit. However, the outdoor unit was a different matter. There was clearly a rat problem for more than half of my time there. I was on a corner unit, so there were only a few places that they could've been. Supposedly traps were put around the property and the property managers came and put traps inside of my unit. Indeed, one of those traps captured a large rat. Nonetheless I came back after a couple more months and there was more rat poop super unsanitary. read more

I started renting a space here for $45 a month. In less than 2 years it reached $150. It's okay, I'm moving out anyway. The manager Michale made this process EXTREMELY difficult. He gave no instructions on what had to be done, just that I needed to evacuate my unit before the 1st, which I did. Since I was given no instructions I closed the gate and locked it not knowing I was supposed to leave it open. He calls me and informs me I have a past due balance. I inform him I moved out last month and no longer in the state. He then tells me that since I closed the gate it insinuates I'm still occupying it, therefore need to pay. I tell him I was not instructed to do so for move out, therefore I am not paying. Mind you, throughout this convo he is cutting me off and if I didn't stop talking he would resort to raising his voice to get me to stop talking so I simply hang up the phone. Why is a grown man trying to yell at me? I call the next day and luckily get a nice young lady who offers help instead of just telling me to pay. Simply just get a friend to come unlock the gate since I'm not in state. I get a friend to help me out but unfortunately the system no longer has me as an occupant so my code is expired therefore my friend can't get it. Funny they want me to pay when the system itself already has me locked out. I'm so busy with moving I don't call. Few days later I get a very passive aggressive call from Michael saying my account is past due. I inform him I attempted to get a friend to open the gate but the system registered me as moved out therefore they didn't have access. He says "Okay I'm just calling to let you know your unit is past due." Did he not just hear anything I said? Instead of offering help and a solution which Managers are literally supposed to do, he says "I can't offer any advice or help you until your account is up to date." At this point Michael is just being petty and difficult to work with. This is the same store manager who did NOT give me any move out instructions. When I reiterate that I can't remove the lock because I'm no longer in state he again tells me he can't help until I pay. I tell him in not paying because I moved out over a month ago. He then says "okay well I'm sending your bill to collections." at this point I'm getting nowhere with this guy so I asked to speak to a district manager. Within 10 minutes of hanging up the phone with Michael, I get a call from the district manager who offers me a very simple solution, sign an electronic form. Why couldn't Michael do that? He was literally just making it impossible for me to move out and giving me a really hard time for no reason at all. I expect this behavior from a teen worker, not a grown man. Michael should not have the manager title. read more

Kacey was friendly professional and patient with me in answering all my questions and concerns and make sure check online for all their great discount rates!!! read more

Alexis was absolutely wonderfu! She was able to assist in finding my perfect sized unit. Everything went smoothly and swift. Very professional. read more

Extra Space is a no hassle storage! The office personnel definitely goes to great lengths to help with offering all options for the customers' satisfaction. Safe and secure. --Shannon read more

The prices here are astronomical. The rent for my 5'x10' unit has more than doubled since 2017, going from $58/month to $124/month. My rent has been raised three times alone during the pandemic. There has been no justification for the ongoing rent increases nor have I been getting anything or seen any improvements that should come along with these increases. I would highly advise against doing business here. read more

Had a great experience from booking my unit online to going in store to secure my unit Very friendly and attentive staff everything was done quickly will recommend to all my friends and family also the prices are affordable too that's a plus for me read more

Alexis was amazing!!! She went above and beyond to help me close out everything with my storage unit!! I really appreciate your help Alexis!!! Give that girl a raise!! read more

I was called less than a week and they told me I can't make partial payments and they sold my storage. I just requested 1 extra day to pay, they didn't. I was a survivor of domestic violence and medical identity theft and asked could they at least save my private information...I'm still waiting. The person who bought #543 1/24/17 10:30 runs the risk of being charged for theft. My personal info is not for sale. I'm hoping he/she has a good heart and will give back what's personal. Kathleen said this is just business, your taking from the less fortunate and taking all our possessions like a thief in the night. Extra Space Storage doesn't know if someone only has the clothes on our backs and has no remorse. read more

Alexis and her team were very professional and went above and beyond to help us with our storage need.

Kathleen the manager is so nice and helpful! The facility is well lit and everything seems clean and secure. The first month free move in deal is also great! read more

The employees here are SUPER nice and EXTREMELY helpful. When I got my unit in May I showed up as soon as they open. And I hate being that type of customer but it was the only time that worked for me. And the guy I think his name was Andre but I could be wrong. He was super sweet and stopped what he was doing first thing to get me situated. A few month later I don't need my unit anymore, my payment went through for the month but I figure it was for July. My move out date is 8-1. I called Alexis and let her know I was moving out. She gave me the run down, the usual, make sure everything is cleared out and I don't leave trash and to leave the door open. Cool went on with our day. Well then I get a call from her wanting to verify my address. It seemed odd but she then explained that the payment that had just gone through was for August. She explained it would get put back on my card but in case it didn't she would be able to send me a check. I thought that was a great gesture for reaching out to me. I would have been ok with waking up one morning with extra random money, but her taking time to call me back to make sure they have all the correct information, I really appreciated that. It just shows that they genuinely care about their customers. read more

Kathleen was Very Helpful, Very kind! Amazing Customer Service, Showed us The storage so that we would see what we were getting. I'm From Louisiana and She Made It So much More Easier for us. read more