I have been at this storage facility for 5 yrs. They are the best. They have 24 hr access. When…read moreit's time to pay I just call and tell her to run my card.

I have had a storage unit here for years, and everything has been good up until recently with the…read morechange of management. Back in the day management turned the lights and electricity on as soon as it got dark outside. Now they turned them on extremely late and people can't do nothing because of no power. I hope they can fix this soon as possible. Other than that, no issues.

The assistant manager/Sherry doesn't have good customer service and she doesn't know how to speak…read moreto customers in a good manner and I experienced that tonight around 11:00 pm when I put my gate code in and entered the property went to my unit and found that I had been over locked sometime earlier today 4/4/2026 and I paid my bill in full online on 4/3/2025 my space shouldn't have been overlooked. So I went to the office and rang the door bell no one answered so I rang the bell on the apartment that is attached to the office also no answer then I called and left a message, so then I went to the apartment located at the back of property and I knocked very lightly Assistant manager came to door I ask if she could tell me why I'm overlooked she was very rude when she told me I didn't pay my bill, I then told her that is wrong I paid Friday asked her if she could call the Manager she then told me I would have to take that up with Christina and that she wasn't fucking calling anybody for me, then her dog came running after me like it was going to bite me and I told the dog to get away from my then Sherry told me fuck off mother fucker and to get the fuck away from her door and that she wasn't helping me with shit, so I walked back to my space and got in my car entered my code and left the property sent another text message and an email to the property in Broadway Blvd, Garland Tx.

Christine is really nice and very polite; there's plenty of reminders to keep up with your storage…read more It keeps customers from getting blindsided with late fees or auctions. There's no mysterious fees during the move in and the lock is complimentary. Also access is 24 hours a day with no surprises like codes changing out of nowhere. The cost is a good value because it's rules are pretty basic...just follow them and everything will go smoothly. Not trying to slam the others but it's nothing like "snatch & grab" places like Public Storage or Extra Space Storage with extremely high turnover rates for auctions. Try it...drop my name if you go...

Started with $173.00 per month and now it $50.00 more, more than 33% increase for a rat-infested…read more(ruined my microfiber furniture and other items with their urine and feces), hard to open and shut bay door, very out-dated storage units. Not worth it . Will be re-locating to a better, less expensive, more secure and cleaner facility. I do not recommend this location.

Maria did an excellent job on working with having the two guys available to meet me at the storage…read more We experienced horrible construction tie up in Oklahoma and a wreck in Texas and bumper to bumper traffic stand still. Robert and Greg was excellent worker,very well at organizing things. Quite easily to multi-task. These are your guys. I will definitely recommend you ask for them. My whole family was very impressed with Robert and Greg. Thank you guys for being professional and caring. See you guys soon when I find my new home.

Do not expect any level of customer service here. The staff genuinely do not care about you and…read moremake it clear you are inconveniencing their day by your mere existence. The guy with the owner name tag is the worst of the group. Bad attitudes and miserable existence is the rule of the day here. Go anywhere else even if it costs more money.

Do not go here to get propane. They have the worst service. Waited over 30 minutes before…read moresomeone showing up.

Staff was super helpful! The woman working was quick and super kind! I would recommendread more

omg where do i start...when i needed a storage many years ago, ms debra had one available for me…read morewith no hesitation. ..she's caring and very much understanding. ..most importantly she is over protective of her property as well as our storage. ...great woman and we became good friends after all these years

I used a tiny 4 ' x 4 ' storage unit from 6/22 moved out 7/02, take a look at my total charges for…read morewhat was advertised at $1 for first month's rent. $64.14. Completely false advertising. Additionally, I reserved an "available" unit 20 minutes before I arrived to move in. The unit was not actually available and I had to book a new microscopic unit in person via their digital kiosk, naturally removing any and all promotional pricing that was advertised online. I sent an email to their customer service stating that their reservation system was faulty. I literally received a phone call with a very Seinfeld-esque reservations are not guaranteed. No accountability or help whatsoever. I would love to call their customer service and ask for some kind of money back, but I am unwilling to waste anymore of my time with this company, as I am sure they will tell me to "we're sorry but that's just the way it is". - cutting my losses. Finally, this location smells like years of stale Eastside BO. You will get a nice whiff of it if/when you rent an climate controlled unit inside the building.

The RV parked in the space for two months was robbed. Nobody has called me back about it. I can't…read morebelieve they pay $200 a month and still get robbed. Highly not recommened.

Elizabeth T. was the most amazing Public Storage staff member I have encountered. She is…read more efficient, friendly, and was service oriented. She made my morning so much easier after having arrived a day prior and nobody was present for my appointment. When I arrived today, Elizabeth T. helped me from the moment I entered the facility and got me what was needed. I have had trouble with other staff being present in the facility upon arrival and appointments. - Elizabeth T. was not like others I have encountered. She was exceptional.

I usually don't take the time to write in about a storage place. If I do write in, its usually to…read morebitch about something! I just wanted to compliment the super nice lady at the Alvin Dr location...Tammy. She has this great smile to go along with her great personality. As mentioned, Tammy is super nice. Very professional & her years of experience is helping my moving fiasco go much easier. I'm retired now but I know from my work experiences that great employees are really hard to find. She's a keeper. Hope you guys know & appreciate that. $$$ ‍Huh ?? P.S. ANYONE BUT TRUMP IN 2020!!!!

The on site manager went out of her way to meet our needs. 5 star customer service. Units were…read moreclean and reasonably priced. It was a perfect experience. We had never leased storage before and she made us comfortable with the whole process. I will send follow up in a few months.

No matter how long you rent with them, they always increase the rate you were paying before. And…read moreit's not by $15/$20/$30 either. I went from paying $85 to $145! Talking about they mailed me something to my address. Lies! I receive every piece of mail to my email first, everyday. No notice was sent. This is my 3rd time in 10yrs renting from them. Every time I've rented, they raise the rates after 3 months! Never again! This will be my last time renting from them. I'm moving my stuff to U-Haul Storage instead!

Shawn was great. He answered ALL of my questions and did not rush me. Service was great!read more

This storage facility has gone down hill the past few years…read more We had our unit for over 2 years, at the 2 year mark they raised the price over $50 a month, which is common for Public Storage from what I read online on various forums. The past few months we noticed rat droppings and urine in our unit and around various items. We found a new storage facility and began moving items away from this rat infested storage facility. While moving items, we shifted some bags of clothing and two rats jumped out of the bags and ran around the unit and squeeze through the corner into another unit. We just trashed the remainder of the items in the storage unit since it was all damaged and infested. I let the front office know, they didn't care. I asked about cleaning the remaining items out and they were very unhelpful. I ended up finding a 3rd party company to come and clean the unit out to avoid paying any additional fees to Public Storage rat infested facility. Very terrible experience. Very unprofessional management in the office. We should have left sooner when we saw the pregnant worker out front smoking cigarettes all day.

This was a truly remarkable and refreshing experience in a world where positive and human…read moreinteractions are a rare commodity. Thank you UPS Store #1585 for shining such a beautiful beacon for how it's done. Despite an intense stream of customers, the staff was fast, efficient, patient and friendly, making the process flow smoothly for everyone. I highly recommend this location for its exceptional customer care.

The customer service was very poor, the 2 ladies there did not greet people and, were very…read moreunpleasant! I will not be going to this location anymore. They looked unhappy to be at work and tried to make it seem like I had an issue. This was the morning/afternoon shift.