This business has promised me a student discount that they did not even have available! Then they…read morehad me sign the contract a few days later promising that they would receive an override approval from upper management. Then they never bothered to call me back to tell me it was not approved so I could know about the failed transaction and could plan accordingly. Instead I found out the day I moved in just because they had put a lock on my storage unit and I had to go into the front office to get it removed... I found out the discount was not approved then... 4 business days after I was assured it would be taken care of. In fact the general manager was responsible to give me the call about the failed transaction and of course bothered to call... I do not support business practices where either lying or cheating customers into contracts is involved. I would advise you to beware of doing business at this CubeSmart location!!!

Gloria is awesome. She went above and beyond for us. I had cut my finger on one of my light bulbs,…read moreshe went back and got a band aid and some water for us. Great place!

Staff and leadership at this location are amazing! Jason and team are extremely helpful and do a…read moregreat job with space, service, and customer care. Storage space is solid and well taken care of. I would recommend this space for anyone local and needing to store their valuables.

I've had excellent service here in the past but today was terrible! I planned with onsite staff a…read morechange of unit to downsize and have movers transfer half of the contents and remove the rest on the same day. The onsite employee who was supposed to meet to complete paperwork and provide access to new unit did not show. There were no other employees in the office! The movers arrived, loaded up contents and had to wait about an hour to access the new unit and then go back haul away the excess items. This added to my costs! Multiple customers gathered outside the closed office due to access problems in other buildings. No one knew how to contact the company for help. People called around to other offices for help. Apparently there are no online instructions and no alternative numbers for customer onsite issues when the office is not staffed during regular business hours. Eventually an employee from a different office arrived. Javon is to be commended for keeping her calm while she dealt with multiple dissatisfied customers! However, this company should have a communication plan that is obvious and accessible to customers for a very foreseeable event.

Hello my name is Alexis Johnson Parker and I am trying to do what I can. I have recently lost my…read morejob and my transmission went out in my car and some recent health issues all in one. I am overly struggling and overwhelmed at this moment. I am not looking for a handout but I just know that it is a major struggle for me right now and I am doing what I can. it is hard trying to get ahead of all bills at once. I called trying to get some help with payments so that I will not lose my storage. My grandmother passed away and all of her valuables are in my unit. Please someone have some compassion and work with me to get caught up as it is very important for me not to lose my unit. these are unforeseen circumstances that I am going through and I am holding on to my faith that I will make it out of this stormy moment in my life. I am not a person that looks for handouts and would just need some time to get caught up with the payments for my units. I am a little over a month behind and my storage unit does now have a lien on it. I am trying my best but do not have any resources right now. please pray for me and pray with me as it is very important that I keep this unit until I am able to find a new home to store my belongings. Thank you. You all be blessed and stay safe out there, especially with Covid being back on the rise and pray over yourselves and family as well.

Extremely efficient. The property is well kept and I utilized the truck option which was just .99…read morea mile, extra bonus at that price!!!

Super helpful and easy to work with. We rented a trailer and he helped my wife put it on the hitch…read more The trailer was very clean. He also helped walk through all the charges including giving advice on ways to save money if we returned early. Very transparent and easy. Will rent from them again!

This is the WORST U-haul location!! The manager/owner/a**hole was absent from the property…read more Another customer was there, we discovered the a**hole had told us 2 different stories as to why he was absent, so now he's a liar AND absent!! When the vehicle pictured on the website wasn't in the parking lot, I called him. He was rude, dismissive and ultimately cancelled my reservation when I specifically said DO NOT when I was asked!! I WAS renting a U-haul every week without fail (not at this location)...YOU'VE LOST MY BUSINESS!!! Let's see if Ryder or Penske appreciates their customers more than you do!!!

Highly recommend EASS! Preston is always super helpful and kind. I have more units than I care to…read moreadmit due to upfront pricing and consistency. I had an issue, mentioned it, resolved. Renting is a breeze. Clean, easy access, all options. Best storage place I've ever used.

I stored my things at this storage center for almost 2 years. I recommend them to anyone needing…read moremore space. They are very clean and professional. I always felt that my things were very safe and secure. The manager, Preston, is also very friendly and helpful. I wish them the very best.

The facility is clean, well-lit, and very organized. Wendy is really easy to work with today. She…read moreanswered all our questions and made sure the move was as smooth as possible. I look forward to working with Compass moving forward.

On the expensive side, old units, often not very clean, poorly designed units the ceiling is low,…read morehallways are narrow. There are no lights in the units which is necessary. No outlets either. Theres no flat drive space as it is all slanted and challenging when you have a cart because it all rolls away.

Great people to work with. Reasonably priced for indoor storage. I would highly recommend.read more

Update... New owner has invested in fixing up the place which has made the facility nicer but with…read moreinvestment come new rates. I no longer store my boat and camper here so I cannot comment on how things are going now. But have spoken to the new owner a few times and wish his new business well.

Great experience. I needed this on the fly and for only a month but the location is great,…read moreeveryone I dealt with was great and accommodating. The price was the best I could find. I was not a customer long enough to leave 5 stars and gate access is only from 7 a.m. to 8p.m. I would use them again if I needed storage.

DO NOT SIGN UNTIL YOU READ!!!! Absolutely one of the worst customer service storage experiences…read moreI've ever had. We rented 2 units for a few months while we sold our house and moved. Everything seemed ok at first but then we started having issues. No one would be in the office at opening time. When the phone was answered the gentleman and/or sometimes older sounding lady had no idea what was going on or how to charge a credit card or change payment. We rented the truck and the same frazzled strange man helped us. He would not move the truck out or put it back into the small place where it is parked. He was unsure how to handle the billing. We left with no paperwork and nothing saying a transaction had occurred. When we did our final move out we noticed that water had leaked, I think gushed is a more appropriate term, in the corner of one of the units. In that corner was all the family photos, scrap books, keep sakes, collectible magazines and a box of high quality winter wool socks and some underwear. The frazzled, strange guy who was there said he would take photos, call the manager and let him know and he was sure they would "do something" for us. We left the moldy, mildewed mess in the unit and waited for a call the next day. No phone call. We drove over and spoke to the manager Ralph. He was rude, dismissive and just plain ugly. He refused to even listen, much less help. We had to go into the office several times to speak with him because he would just walk away while yelling. He said he had not been informed about the situation. However, he let slip that he had seen the photos the owner/employee had taken the day before. He not only did all these things but he then takes our code out of the system. We paid for a full month of service. If I want to check to make sure everything is out of the unit, now I can't. So not only did all this happen but he shorted us a day without a refund. So we lost very personal, irreplaceable memories and Ralph could care less. This could be the worst place ever to store your things. Either the unit leaked during one of the heavy July thunderstorms or when Jimmy's Minis cleaned out the gutters in June water got in. We were not asking for anything crazy in recompense. The way we were treated is just ridiculous. We don't want others to go through this. Ralph went from friendly to rabid dog status in a snap. We had wanted to support local business but it looks like the big storage corporations are just more reliable. We won't make the same mistake again and we hope you don't either. And I'm hoping the owners read this as well. The manager told us never to in on Wednesday because the guy who worked that day was incompetent. He was not even allowed a password or access to the computer system. What kind of business is this guy running. And then to talk about an employee like that. Hopefully the family who owns this business will do some house cleaning.