Arielle & Kari were the best , professional,warm friendly & helpful with us,glad we gave this place…read morebusiness!

Worst storage facility in the world if you want your belongings to actually feel secure. The…read moremanagers are unprofessional and the customer service is just disturbing. The manager Manny acted like some thug from the hood when we went in to complain about how ignorant his wife was to myself and my wife. We took our belongings and went elsewhere because it wasn't safe keeping it there. We purposely put our lock on a certain direction 3 times and every time the lock was put on backwards when we came back. Each time our things were rummaged through. Who would ever trust that!? I would NEVER recommend them for anyone's storage needs. If you have any sense, stay far away from this place.

The staff at this facility is professional and very helpful! If you need storage space do yourself…read morea favor and call thier manager Dawn. I promise you'll be happy that you did.

Dawn was amazing helping me out today.. highly recommend this storage space :) .. it's clean and…read moreit's never crowded.

Absolutely clean well maintained the manager Ryan was always willing to help no matter what !!! And…read moreif we called when Ryan wasn't there ms. Cindy was always willing to jump in and help. I feel on a bad times during my pregnancy and trying to get my disability situated while I was out on maternity leave and I feel behind with my payments. All I can say is that Ryan and ms Cindy jumped into action with upper management to help me keep my units ...... thank you Ryan and ms Cindy I will definitely recommend you to anyone that needs storage.

I wrote a prior review that was positive about this facility. That review turned out to be…read moreincorrect due to misrepresentations by the facility management. I signed up for a unit for $33.00 per month in November. There was no disclosure that this was an introductory, limited time, or teaser rate. Extra Space sent a notice doubling the per-month charge in February. Did they increase the rate by 5% - no, 10% - no, 20% - no, 50% - no. They increased it 100%!!! On February 9th, I called Ryan at the phone number listed on the rate increase notice to discuss the rate change. He said that he would look into the rate change. He called me on February 12th when he told me that the rate would remain $33. Based on this conversation, I wrote my earlier review. Guess what - in March, I received a notice increasing the rate by over 71%! I called, questioned the rate increase, and told them about my February conversations with Ryan. The representative first denied that they employed someone named Ryan. In mid-April, a 3/5/26 Yelp review by Monica G. mentioned Ryan's name and referred to him as the manager. Yet Extra Space did not know who Ryan was?) After I told her what I discussed with Ryan, she then said she would have to review them and call me back. She did not. I received a call from a different Extra Space representative. He was abrupt and said the new rate was the new rate. He said to check the local rates. So, in April 2026, I checked this company's website for local rates. The Extra Space Storage location is currently offering the same size unit, with the same features, climate-controlled, elevator access, for $26.00 per month for four months. Nothing on their website indicates that the $26.00 monthly rate is an introductory, limited time, or teaser rate. In my opinion, the way this business treats its customers is abhorrent. When you rent the unit, you must pay an administrative fee of $29.00. You cannot use a padlock on their rental units; instead, you have to buy their lock for $19.95. You then invest your time in putting your goods into the rental unit. After investing both your money and your time, you see a significant rate increase! It reeks of bait-and-switch tactics.

Service is ok! I noticed that this has a lot of good reviews! To each his own! I've been going to…read morethis storage for about a year with him and the front gate area, outside is immaculate, buuuut the unit the he has deteriored his things inside!! I don't know what the heck is falling from the ceiling, but it looks hazardous! It covers everything! Then there tons spider webs, etc. Going into the boxes and you bring them home!! A real horror! We had to leave many outside make whatever crawls!! Up to you, but they are a front to collect money!! Taking photos next time we go out there!! Unreal! Go to soapbox! Just saying ​

Great experience! Sarah did great at communicating different options to me! definitely will be back.read more

We were 10 mins early for the return time and no one was in there to take the return and made it…read morelate and still no one was in there for 30 mins we had to go out and find someone

I've rented from the store 3-4 times in the past 9 months. During my most recent rental (5/16),…read morethe service provided by Sean was absolutely horrendous. He was indifferent and uninterested when checking me in that morning. OK, fine. It's 930 on a Sunday... I get it. I returned that afternoon, & he was worse. I had a minor billing discrepancy, one that could've easily been fixed if he would look at my reservation online. But Sean surprised me by outright refusing to help. when I pressed, he was dismissive. So instead I spent 45+ minutes (standing inside the store while Sean ignored me) on the phone waiting for customer service. Once someone picked up my call, the discrepancy was addressed in two minutes. Ridiculous.

Moving is so very stressful! Especially since I was in between houses and was displaced for almost…read more2 months! I cannot even imagine loading a truck, then unloading it into a storage container just to reload in back into a truck a couple months later to have to unload it again! Sounds like my own personal hell! Door to door made this transition so much easier. Everyone was so helpful and accommodating. The prices were about the same as renting 2 trucks and a storage unit, without the headache. I rented 2 of the containers and fit a ton of stuff in them; two couches, two beds and a ton of other items. Plus, everyone from the customer service reps on the phone to the guy dropping off the containers were dolls. I highly recommend!

Pretty good moving and storage company so far. I have yet to encounter a problem with them. I…read moremoved my stuff within a day to declutter my apartment, and had the stuff was stored off-site the very next day. Although I bought the permit, the way Philadelphians work by tearing the signs down when you have the permission for the parking spots. Fortunately, the driver was all about parking the two pods wherever necessary and that he did. So far so good...will be using them again soon. On a side note, their website works, but it is a bit behind the times. You still need to call in to resolve any issues.

I had 13 units with them for over a year as I was renovating my business and storing supplies and…read moreequipment there. There was some major flooding and 6 of my units were affected. They told me they would provide a credit for one month's worth of rent for these 6 units but then a higher up manager decided that they would not provide a credit. I have called several times and have not received any resolution to this. The customer service is horrible. I would strongly advise storing your belongings elsewhere.

Update to respond to the response: Emily, I know you're trying to help, and I don't blame you for…read morewhat has gone on . . . but calling means that I'll only be "talked at" again, and no one wants that. Management doesn't seem to be listening to the customers, particularly those who were worst affected by the flood. Raising the rates pretty much confirms that. Post-flood, they should be trying to rebuild their customers' trust--not breaking it down by adding insult to injury.

I just want to personally thank all the employees at Safeguard storage in Fox Chase for protecting…read moremy personal belongings and all things most dear to me. I never once met the manager who handled the job for me and every time I called him, he immediately remembered who I was. We never met, ever and somehow he had all knowledge of who I was and my units belongings. ALWAYS. Come on now, that is most impressive if you ask me. The person who truly is a leader, and always at work is Terry. Terry's the manager at safeguard storage in Fox Chase. I strongly suggest without a doubt, Terry deserves to be elevated to a much higher position because he is ALL about Safeguard storage. Seriously, the man loves to talk about Safeguard storage to anyone who will listen. Terry has the most genuine professional relationships with all his employees. Terry is respected and for everything that I have experienced this past year from April, 2024 until February of 2026, I am the one with first hand knowledge of how the business at Safeguard storage in Fox Chase Pa 19111 is operated. Thank you Terry so much. You have no idea how much easier you made my life this past year, time for that I am truly grateful to you. Sincerely, Mark A Kernan 267-773-9266 mkernan1@gmail.com

After having just driven a million miles in five days from Portland, OR to Philadelphia, PA, we…read morewere exhausted and looking for a storage unit. We found this place online and were not disappointed. The service at the front counter was exceptional! Nicole was a rockstar and not only set us up with the best deal with utmost trust and confidence in this place, but she hooked me up with local coffee, shared with me some of the awesome things that I should check out in my new hometown, and had a great sense of humor. I needed all of that!! The storage unit is amazing and very secure and clean! The accessibility hours are wonderful and easy access for after office hours. When we returned a few days later to put more boxes in the unit, the employee was equally as fantastic and chill, and I remain impressed. I would recommend this place to anyone!!

I went from payin $70 a month in February of this year to $160 a month and got an email a few days…read moreago saying that my unit price is increasing in February to $183 I'm moving my stuff out this week...I'm sick of places scamming the hardworking people

Was exploring rental unit options and Robin was very helpful. I am hoping that my experience with…read morethis rental unit continues to be as positive as my initial contact.

Jose at front desk will over charge you by making u pay for 3 months in advance then act like he…read moredon't now how to refund u so by time ur money comes back it's time to pay again

From the owner: SecureSpace Self Storage Philadelphia Glenwood at 2501 North 15th Street, Philadelphia, PA provides…read moresecure, climate-controlled self storage. Our 2-story facility offers various unit sizes accessible via elevator, all climate-controlled to protect your belongings. Access the covered loading bay via secure gate code entry. The facility features digital video recording, logged access systems, and overnight surveillance for your peace of mind. Enjoy flexible month-to-month leases, convenient online payments (ACH/credit card plans), and 7-day access. Carts, dollies, and packing supplies are available. For climate-controlled storage in the Glenwood area, visit SecureSpace online or call!