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    Extra Space Storage

    2.7 (3 reviews)
    Open 6:00 am - 10:00 pm
    Updated 2 months ago

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    1 year ago

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    9 months ago

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    Emily S.

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    4 years ago

    They have been the best to work with! I know my items are in their safe keeping! Wanda is such a gem and makes you feel like family!!!

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    Emily S.

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    Georgia Premier Logistics

    Georgia Premier Logistics

    3.0
    (12 reviews)

    This is an awful company to use. DO NOT trust them with your property it will be damaged and you…read morewill be missing items they will not return your calls or give you their insurance information to file a claim. Half of my household goods are missing no one will call me or discuss reparations for my items. Please do not trust them and go through what I have there are more reputable companies you can use.

    - [ ] Let me start by saying I gave this company 2 times to make it right and each time it was a…read moreterrible idea. They fool you with the original customer service. They seem to be very professional with follow-ups via email and invoices. But that's it!! My move was scheduled the 18th January I was given a time window of 9-11 and was on a strict time line. THEY NEVER SHOWED UP! 1st I was told they were having issues with the truck @ 10am spoke to the "owner" he is RUDE! Told me it's not his fault and equipment issues are normal and took no accountability for anything. 10:30 he told me they got another truck and was on the way 11am the drivers called said they were on the way 11:20 still no show and I had to reschedule for the next day!! Next day come and these older disrespectful gentlemen showed up with attitudes. Talking bad about the owner and how he doesn't have equipment for them and they had to bring they own supplies and etc. They used profanity and were arguing with each other and overall took forever! Finally got the move done The move it self was ok the owner showed up apologized and assured me this was out of the norm and offered me $100 off my next move. Glad it was over I paid my bill and continue my day. As the last step was to move my bed and TVs into storage I figured I'd give them another try and use my $100 discount!!! BIG MISTAKE TOTALLY MY FAULT. The guys showed up and while friendly than the others they had no moving experience. When I reviewed the contract my discount wasn't applied! Called the owner he cursed me out, called me all types of names and came up with ever excuse not to honor the discount he provided. Explaining his financial situation and telling me he has kids to feed. But you offered me a discount so nothing I'm asking for is outlandish. He refuse to allow the movers to unload my things until I paid full price. After not waiting to go through the hassle I paid the full price. He showed up at the until very threatening and mean and intimidating! After it all he text me rude disrespectful remarks. See attached!! BAD COMPANY BAD BUSINESS. DO NOT USE THIS COMPANY!! HE IS RUDE, TREATS HIS EMPLOYEES TERRIBLE AND IS DISHONEST!!!

    On The Move

    On The Move

    3.9
    (22 reviews)

    For the second time, my wife and I utilized the wonderful services of On The Move, moving company…read moreand had excellent results. I shopped around for various moving company quotes which ranged in under $1000 to over $4000. Primarily, I looked at 3 things to help in selecting a moving company: 1) Reviews 2) Price and 3) Location. As we were moving houses in-state (from Cumming to Duluth), it was important to find one that was not very far away. My wife and I made several smaller trips to the new house with boxes to help save on the costs. Pro Tip: - If you're able, consider moving smaller boxes by yourself piece by piece. This saves overall time on the day of move and their final quote. - I disassembled as much furniture as I could before they arrived. (bed frames, mirrors in boxes etc.)As such, the movers told me how grateful they were and also helped to lower the final costs a bit. Setting up the move: - Simple process of going to their website and submitting items needing moved. Since we had mostly the heavy bulky furniture, it made quoting process simple. - Once I narrowed down OTM, I made contact Lauren W. via phone who was very friendly and responsive. I informed her that I had an upright piano that I requested to be moved and she made sure to put in the work notes that the movers would need a piano dolly. - I paid a $150 deposit to "lock in" the date. Communication: - OTM movers were very responsive with keeping me updated with times of arrival and any questions answered. - They sent emails a few days before the move and the day before. They also called about an hour before they arrived to do a final confirmation. Day of Move: - On the day of the move, the crew (Joseph, Jayson, and Archie) showed up on time with their big box truck. - They greeted me then did a walk through to ensure they understood all the items needing moved. Once they understood, they went to work and started in. You could tell they were pros in how they communicated to each other with how they lifted and moved items. - From start to finish at the "old house" took about 2-3 hours. - I informed them that the piano had gotten damaged by other movers in the past and I did not want it to happen again. They made sure that it was handled with care, and it was. - After everything was moved to the truck and tied down, they did a final walk through with me to ensure they had not missed anything. - As it was getting close to lunch, Joseph communicated that they would be taking about an hour break and would meet me at the new house. - They arrived at the new house on time, then I told them where the furniture would need to go. They again started transporting the furniture. - 2 guys typically unloaded while the third assembled. - After everything was unloaded from the truck, I did a final walkthrough with Jayson to ensure everything was where it needed to be, no damage was present and if I needed them to readjust or remove anything. Costs: - While the quote was estimated between 850-950, the actual cost was 1331.69, which I felt was fair. - I paid with check and they lowered the overall cost a bit to wave processing fees if using a CC. Pros: - Joseph (crew chief), Jayson, and Karchie did a great job. They were friendly, enthusiastic, hard working, and communicated well. - They moved 2 heavy refrigerators at the "new house" when asked. - They appreciated that I had taken time to disassemble furniture beforehand and didn't have many boxes they had to pack or load. Cons: Minor complaints: these can be corrected by their crews being more aware of surroundings at customers houses. - They left used and empty tape rolls, soda bottles and trash in the rooms instead of cleaning them up. - After they had left for lunch, I did a walk-through at the "old house" and discovered one of them had forgotten to take their drill they used to assemble some furniture. They were glad when I gave it to them and seemed embarrassed that it had happened. Final thoughts: - OTM is a great company to have you help with your move. I felt the prices were fair and the workers they employed were great. - While we didn't run into serious issues (furniture damaged, personnel problems etc.) I'm confident that OTM upper leadership would not hesitate to make sure the problem was corrected and alleviated. - Another happy customer for OTM!

    This was our third time using this moving company, so I expected the same excellent service I'd…read morerecieved the previous two times. Instead, what I ended up with was furniture wrapped in tape instead of plastic wrap, only after drawers opened and belongings scattered. Several items ended up broken including my sourdough jars because they didn't bother securing the cabinet they were in and instead of taking care with the broken pieces, they just haphazardly tossed things back in. My nightstand now has things that fell behind the drawers that I cannot get to because of how it was transported and the drawers don't come out. My very expensive, solid wood dresser has a huge gouge in the back. The metal legs of my son's computer desk were broken. I am horribly disappointed and will not use this company again in the future, nor will I recommend them again. The "basic" protection plan makes it not even worth filing a claim for.

    Extra Space Storage - selfstorage - Updated August 2026

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