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    Signmaking

    Copymaking services

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    12 years ago

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    Go Print US

    Go Print US

    (50 reviews)

    Fair Prices Quality Product…read more Reasonable timing of product Professional and Friendly Rene and crew do amazing work, easy to work with. Rubidoux Boys Basketball Program will continue to use GoPrintUs, for banners. Thank you! -Coach Garcia Rubidoux HS Boys Basketball Head Coach

    1/5 I wish I had…read moreunderstood how this company handles situations like this before placing my order. I ordered ACM signs and business cards from Go Print US for my new business. I live in New Jersey, and I accidentally placed the order as Local Pickup at their California location. Let me be completely fair: selecting Local Pickup was my mistake. I admitted that to them from the beginning. But what happened afterward is why I'm leaving this review. Once I realized the mistake, I contacted them and offered to pay the additional cost to ship the signs to New Jersey. I wasn't asking for free shipping or asking them to pay for my mistake. I asked about oversized shipping, freight, another carrier, transferring the order, and even whether I could arrange a third-party carrier myself to pick up the signs. The result? No shipping. No cancellation. No refund. Initially, I was told that products larger than 48" × 38" could not be shipped. After I reviewed their website and Terms & Conditions and asked them to show me where that restriction was written, I received a different explanation: ACM signs simply aren't offered for shipping at all. I then specifically asked them to show me where this ACM shipping restriction was clearly stated in their website policies or Terms & Conditions. I was not provided the specific written policy I requested. Instead, I was told that Local Pickup was the only fulfillment option available when ordering the product. Again, I made the original mistake. That's not what this review is about. This review is about customer service. I live approximately 2,700 miles away. Obviously, I'm not going to travel from New Jersey to California just to pick up printed signs. I admitted my mistake, offered to pay the additional costs, and asked for practically ANY reasonable solution that would allow me to receive what I had already paid for. Nothing. In the end, I told them to keep everything -- the signs, the business cards, and the money. I'm also opening my own business, and this experience taught me something valuable: A customer making a mistake doesn't mean you stop trying to help the customer. Had they simply said, "Shipping this will be expensive, but here's what we can do," I would have gladly paid a reasonable additional charge. Instead, I paid for an order that I will never receive. That is why this is a 1-star review, and why my first order with Go Print US will also be my last. If you're ordering from outside California, I strongly recommend checking every fulfillment and pickup detail extremely carefully before paying.

    EXT Signs & Media - signmaking - Updated September 2026

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