Jon was excellent, and as always service and sales experience was spectacular! Highly recommended

Great watch buying experience. Niresh made things so easy and fast with my Tudor dive watch. Def will be a repeat customer. read more

Exquisite Timepieces - Tudor - Jewelry Near Me - Naples, Florida

Exquisite Timepieces is the best watch dealer in Southwest Florida. Huge selection of brands and models. Impeccable customer service, courteous and pleasant staff. Nick Lukas was great! read more

Ethan was great - easy communication, quick shipping, and the watch is amazing! I'm a repeat customer for a reason. Thank you!

As it was my first time making a high-end watch purchase, I had a spectacular experience in December 2020. I was assisted by Robin, who was very polite, courteous, understanding, professional, and answered all of my questions. The watch itself came looking just as pristine as the presentation itself (I bought online); excellent packaging and attention to detail. I look forward to visiting the place in-person and giving any potential business I have to Robin. A new watch really adds character to a man, and my experience really made a great lasting impression! read more

Ethan provided outstanding service. Timepieces arrived earlier than promised. Follow up pre and post sales was exceptional.

I am afraid that after I received the watch it appears that there were misleading photo's taken as the watch box was severely deteriorated and in very bad condition. When pointed out to them I received rude and patronising responses. Tried to speak to the owner who fobbed me off and put another equally rude and patronising person on the case. Extremely disappointed with the quality of what I received, and the accompanying rude service. Unfortunately not recommended if the current staff remain. read more

Mauricio is an outstanding sales person. His knowledge of time pieces is what led me to do business with your company. It has also assured that I will continue to do business with you. read more

Quick communication and easy transactions. Have purchased from Exquisite Timepieces multiple times and always goes smoothly. Graham is the best! read more

I asked for pictures of a used watch that had a scratch on the bezel. I received automated emails that I would be contacted in 24hrs...no contact was received but they did raise the price from$800 to the retail price of $1600. They want retail price for a scratched watch!!! not sure how they get 5 star rating...most likely fake reviews read more

Five stars for Niresh as always! World class customer service. Just like the last time, Niresh exceeds all expectations. He's very knowledgeable and he gets back with answers in a very timely manner. He even responds to messages after hours! Niresh is always my first call every time I'm looking for a timepiece. read more

Exquisite Timepieces is a great store with great customer service. Juan Pablo is my go-to anytime I am looking for a watch. He goes the extra mile to try and help me locate it. I highly recommend ET for your watch purchases read more

Very responsive, excellent prices, fast shipping. Overall perfection transaction. Highly recommend.

This was my second purchase through Mike. I am very pleased with the knowledgable and friendly service I received from Mike. Watches are my thing and I own several But the Franck Muller is so unique. I love the Omega Aqua Terra World timer also. Both pieces I bought were as described and purchase and shipping was seamless. I will use you for all my watch needs in the future. You guys are a class act. read more

Jonny at exquisite timepieces is a patient understanding salesperson - when I spend a little bit of money I can be annoying to my rep. Jonny was a champ the whole transaction - quickly did a color swap for me and also got FedEx to find my watch after it had been in the abyss for 14 days. He had the courtesy to call me once it was located because he knew I was frustrated with the delivery. After I got the watch I realized I needed a half link and he put me in touch with a rep from the manufacturer that is taking care of that. Great place to get great watches and the people that work there care about their customers read more

Stef, Nick, and Mariana all worked together to help me obtain my grail watch. Stef actually answered my call as he was arriving home after work. Tim the owner sent me an email asking how I was treated by his staff. Everyone I spoke with was very polite and helpful. All 3 sales persons checked to make sure that I could procure my watch as quickly as possible. My watch was shipped to me the next morning. The watch was in perfect condition. I had never purchased an expensive item like this before from the Internet. I read reviews and explored watch blogs and reddit, all indicating that exquisite timepieces of Florida was a honest watch seller and I can attest that I received excellent customer service. read more

Not impressed with the level of service that I received very unprofessional. Allow me to explain my experience, yesterday I was browsing the Squale selection, and came across 1 that I liked and thought it would be a great addition to my Squale collection. Now having dealt with this company in the past and receiving impeccable customer service I was expecting the same. So I began a chat with Mariana explaining I was interested in this particular Squale and that I wanted to see if I was able to trade 3 watches for it. Mariana requested that we continue the conversation via email. I received the email from her asking what watches I was looking to trade for the Squale and to provide an estimate of the value of my watches. I provided her with all of the requested information and I included images of the watches. Well needless to say I never heard back from Mariana. Fast forward to this afternoon I received an email from Tim Richardson the CEO of Exquisite Time Pieces stating he " Wanted to Make Sure I was happy with how I was served.." and to " Please let him know if I had any feedback or questions. just hit reply and he'll be in touch..." I proceeded to politely explain to him the level of service I received and how I was not happy and that I was disappointed by the service especially when I received such excellent service from them the last time I purchased from them. Well needless to say I never heard back from him. I know I'm just the average customer but at least show some decency and respond to emails. Also if you had just written back and stated that you weren't interested in the watches I had to trade I would've understood and probably just bought the watch outright, but you didn't. Sadly you've probably lost a customer. read more

Incredible selection, with over 70 brands and many independents. Very knowledgeable sales staff. A well run business.

I have bought several watches working with Jenya at Exquisite Timepieces and I could not be more delighted. She was aware I had to travel shortly and wanted to receive the Longines Spirit I wanted to buy before I departed and she did her upmost to ensure this was the case. Indeed, I received this beautiful watch in time, correctly sized. Jenya is amazing to work with, knows watches and is focused on customer satisfaction. I strongly recommend her. read more

I was turned onto this Ball watch by someone after asking for a Day Date GMT automatic. I instantly fell in love with the design and found one at Exquisite Timepieces. Stefano answered the phone when I called and was more than happy to snap a few photos of the watch and text them to me. I ordered it on the spot and it was shipped promptly and safely. There were some missing documents which Stefano has assured me he's rectifying with Ball. He's remained professional and consistent with communication throughout the whole process. I'll be keeping an eye on their inventory for my next purchase. read more

Exquisite Timepieces - Ball Roadmaster Marine GMT - Jewelry Near Me - Naples, Florida

Kenza is always responsive and a pleasure to work with. Shipments are packaged perfectly and received in a timely manner.

Great people, great prices, and great service! Exquisite Timepieces kept me informed of all statuses throughout the process. I'll definitely be back. read more

I have bought 2 Zodiac watches from them. 1st one no issues. 2nd one does not hold the power reserve. Right after I got it and noticed the issue I reached out to the company and my "personal rep" who tells me in every email that the "greatest compliment he can receive are referrals". Wish he was as motivated to help me get the watch repaired as he was to get me to provide referrals. Not even close. Nothing but empty promises from him and the CEO of the company regarding communications. Being told "he'll contact you by end of today" - never happened. "I'll get back to you very soon" - never gets back to me. After weeks of trying to get some type of assistance with the repair I was finally sent the information. The information includes the fact that, even though the watch is brand new and just received, I am supposed to pay the shipping to get it repaired. Thanks anyway but I have enough other choices of watch dealers who actually care about their customers, keep their promises, and stand behind their products. read more

I ordered a pre-owned timepiece. Upon receipt of the timepiece, the bracelet was sized down to well below average. I talked with the salesman and the CEO of the company. They told me not to worry, they were going to order and send me a link to make it right. After two months of waiting, there is no link and they have stopped returning my e-mails. read more

We all know it's a bit crazy right now and it's hard to find anyone that will even reply to inquiries. I was looking for 2 particular pieces to treat myself to commemorate a milestone accomplishment so I was scouring the internet for a Grand Seiko AD that was open. Despite the pandemic Evan responded to my initial inquiry very quickly. He worked with me to secure one of the watches I wanted, he sent me pictures of it, and communicated through the whole buying process. By the way, I'm in NYC and they're in Naples Florida. I had the opportunity to purchase the watch from an AD closer to where I live but at the end of the day my experience with Evan is what made me want to do business with them. 5/5 and highly recommend you give them a shot to earn your business. Looking forward to working with them again. read more

Exquisite Timepieces - Sbgm221 - Jewelry Near Me - Naples, Florida

I bought two watches that were suppose to be new. Both of them had signs of being used: one was dirty and the other had scratches all over the case. When I notified my customer representative they gaslit me trying to tell me it was new and I must have done that. Examining your watches carefully. read more

So happy with this store. I just bought a pre-owned Breitling from Evan. The watch was as described and better. Very fast shipping - professional service and down right nice people. Bought the watch via email and was nervous about spending a good amount of money with out seeing it. Evan was there to answer every question and made the sale easy. I would highly recommend them and look forward to next watch purchase read more

Exquisite Timepieces - Breitling watch - Jewelry Near Me - Naples, Florida

Excellent service! Tyler was very responsive and provided details on the listing that made for a very smooth and enjoyable transaction, highly recommend! read more

Purchased a watch from this company in January of this year. It was going to be my summer watch for swimming, camping, hiking. When I took it out of the box in May it would not wind. Ex Timepiece said they could send it in for repair, 9-13 weeks. I was hoping for an exchange since it was DOA, but no . so much for my summer watch. I have many expensive watches and likely would have done more business with them in the future. No chance now. read more

Great selection but customer service is hit or miss. Drove one day 1.5 hours to try different watches to figure out which one to buy. I entered the store 1 hour before closing, and was not even greeted with a hello or how may we help you. By the way there were like 3 or 4 employees inside. Walked around the store viewed all the display cases and not even once anybody offered assistance. Left the store, not sure if I will come back again. read more

So far my initial experience has been excellent! Mariana was extremely professional and fantastic to deal with. Haven't received my watch yet, but don't expect any issues. Extremely pleased with the service and communication. Easy purchase. Most likely a future customer! read more

I worked with Evan to buy my hubbie a nerdy watch he liked for a big birthday. The watch was hard to find around here so I looked online. I don't know much about watches so was nervous, but Exquisite Timepieces is a big brick-and-mortar store with a good reputation so that made me feel better. Evan was great to work with, pleasant and no pressure at all which I like. He gave me the best price around and the watch arrived promptly with emailed tracking. A week later I bought an Orbita watch winder from Evan, same excellent service. Highly recommend. read more

Made two purchases in the past and was satisfied, looking to make a third, used online chat twice, got no reply, sent an email and again, no reply. read more

Exquisite Timepieces is an incredible AD for many brands. Evan is professional and very easy to work with. Trade items are valued fairly and accurately. My new piece was shipped quickly and packaged with extreme care. I was recommended by trusted friends. I also saw positive referrals from Waych Crunch. I am happy I took this great advice! read more

Excellent and knowledgeable staff, large variety of watches, and great prices make this an excellent store. Very pleased with my purchase and will continue shopping with them. Would recommend to anyone from a first time buyer to an experienced collector. read more

I recently helped my dad sell his highly collectable Rolex. I called or emailed every major player in the watch collector world. There was a lot of interest in the watch and we learned who are the honest people and also discovered a few who value opportunity over integrity. While we were strongly encouraged to sell the watch at a major collector watch auction in Geneva, we decided to sell the watch to Exquisite Timepieces. We received a price were happy with, but it was the personality of the owner who sold us. This was a very personal journey for me and my dad and Evan proved himself to be the person we wanted to see make some money on this watch for his business and family. I also purchased a Grand Seiko from Evan during our transaction... he is a great guy. This was an amazing educational experience. Great communication by text, email, phone, great packaging and well insured FedEx shipping. read more

Yesterday my brother and I decided to check out watches here. I am blown away on the level of customer service Evan and Chris provided us. Not only did we buy a beautiful timepiece, we also got piece of mind knowing we were in good hands. From start to finish we enjoyed the whole process and it we totally appreciated it. I would recommend Exquisite timepieces to my friends and family. I will also be taking my watch now to be serviced and maintained there. Thank you Evan and Chris for your spectacular attentiveness. I will be back to talk watches and purchase one in the near future. read more

I'm not based in FL so my review is based on conversing through email and phone. Overall I had a great experience with Exquisite Timepieces, Evan was very professional and responsive. We worked out a wonderful transaction and I wouldn't hesitate to be a repeat customer! Exquisite Timepieces has some amazing watches, carrying brands not commonly found in your average jewelry store. Definitely check them out if you have the opportunity! read more

The transaction was a true pleasure from beginning to end. Thanks to Nick's cheerful and prompt answers to my questions, I ended up buying a Sinn chronometer, a watch I had never heard of. I am delighted with it and the enthusiastic, m friendly service I received. I'll certainly be back. Brian F read more

A top notch watch dealer. An AUTHORIZED DEALER of many fine brands. You cannot go wrong with these guys who believe "the customer is always comes first." I recommend them without reservation. read more